Panasonic WJ-GXE900, WJ-GXD900 manual Troubleshooting, Symptom

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TROUBLESHOOTING

Before asking for repairs, please check the following symptoms.

If the solutions below do not solve the problem or the symptom is not listed below, ask at the shop where you purchased the appliances.

Symptom

The power cord insulation is damaged.

The power cord, connectors or the power plug are hot during use.

The power cord gets warm or hot if bent or pulled during use.

Possible cause / Possible solution

Reference page

 

 

•The power cord, connectors or the power plug are damaged.

If you continue to use it, a fire or an electric shock may occur.

Unplug the power plug immediately, and refer servicing of the plug to qualified service personnel.

Power is not supplied.

The encoder/decoder does not start up normally after turning the power on.

The OPERATE indicator is blinking (BLINKING TEMPERATURE WARNING).

•Is the power cord connected correctly?

Is the power plug firmly plugged into an outlet? Insert the power plug firmly into an outlet.

•Are the dip switches on the front panel set correctly? Set the dip switches on the front panel correctly.

Be sure to set unused dip switches to OFF.

•It is possible that an IP address has not been assigned from the DHCP server even if the DHCP server is used.

Confirm that the DHCP server is running correctly.

•When the decoder is restarted while receiving streaming video by the unicast transmission, it may take more than 10 minutes for the decoder to display streaming video.

•The temperature inside the encoder/decoder is beyond the specified temperature.

Are the ventilation openings or the cooling fan slots blocked by dust, etc.?

In this case, remove dust around the ventilation openings or the cooling fan slots.

When the OPERATE indicator still blinks after turning off the power and leaving the unit for a while, a malfunction of the cooling fan may have occurred. Refer to your dealer.

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Contents Operating Instructions English Version Important Safety Instructions Contents Resetting the Alarm / Displaying the Alarm Status Controlling the BIT Rate of Streaming VideoFeatures Precautions TCP/IP, UDP, HTTP, FTP, ARP, Bootp System RequirementsLimitation of Liability CPUTrademarks and Registered Trademarks Document ConventionPower Indicator Operate Status Indicators Status 1Rotary Switch SW1 A, B, C Dip Switches 1 8 SW2Reset Button Reset BNC Network Status Indicators LINK1, 100, 1000, ACT MPEG2 Decoder Front PanelRS-232C 9-pin D-sub Signal Ground Terminal Signal GND Power Cord Ethernet Port 100BASE-TX/1000BASE-T RJ-45Connections Multicast TransmissionVideo System Example Switching streaming video 100BASE-TXAddress=aaa.aaa.aaa.aaappppp Operation Example Switching streaming videoControlling camera System example Recording streaming video Digital Disk Recorder WJ-HD500 SeriesSetting Example Recording streaming video RS-485 Data Port SetupNetwork Port Setup Operation Example Recording streaming videoUnicast Transmission System ExampleRequired Settings for RS-485 Receiving and Sending Serial Data RS-485Alarm Function and a Reset Switch Alarm ResetAlarms Action of the encoder when an alarm is receivedAlarm notification command Details of the TCP/IP Data partAlarm Reset Audio IN/AUDIO OUTInstallations Places to avoidAbout mounting Heat DissipationRack Mounting Mounting the decoderMounting the encoder Installing in a container box Only for the Encoder How to installLabels for Encoder Labels for DecoderDescription label Code labelSetup Before Starting SettingsSetup with the Provided Panasonic IP Setup Software Items included in the softwareSetup Network Setup of the PC Using Windows 98 SESetup Using Windows Setup Using Windows XP Category View Setup Settings Menus of the Encoder Top page of the encoderAlarm MaintenanceCONTROL/STATE NetworkCONTROL/STATE Item DescriptionsEncode State ControlWhen using multicast transmission When using unicast transmissionVideo Camera NoEncoder Start UP Setup BIT RateTOS BIT TTLAudio GOPAlarm Alarm Notification IP ADDRESS/ALARM Notification Port NoCamera Site Alarm Video Loss AlarmALARM-DRY Contact Timer CGI ResetAlarm OFF Timing ALARM-CAMERA Site ON/OFFCGI Reset ALARM-VIDEO Loss CGI Reset RS-485 Data Port Baud RateData Stop BITDestination Setup Reference Setup FollowingsDestination IP Address in Receiving Packet Destination Port NoNetwork System Start UP Command NTP Server HOST/IP AddressTime Zone Daylight SavingsUser Administrator HostHost IP ADDRESS/ Subnet Mask Camera ControlMaintenance Firmware UpdateAccept Exclusive Command IP Address RestartHOW to Update the Firmware Camera Control Program Preset FocusIris DefrosterCamera Menu Control Settings Menus of the Decoder Top page of the decoderVideo page for each video output chan- nel DisplayReceiving Stream IP ADDRESS/RECEIVING Stream Port No Decode StateReceiving IP ADDRESS/RECEIVING Port No CH1 CH4UNICAST/MULTICAST Decoder Start UP Setup Latency BufferDisplay Camera No. DisplayDate Display Display PositionCharacter Background Color YY/MM/DD hhmmss Year/Month/DayDD/MM/YY hhmmss Date/Month/Year Time DisplayEnter the IP address of the decoder Default setting is VIDEO&AUDIO Decryption Decryption KEY 4 Digits 0Device NAME/ LOCATION/CONTACT/ Snmp Community User Host Click to add a host after entering the host information HOW to Update the Firmware Troubleshooting SymptomNetwork troubles LINK1 indicator does not light ReferenceVideo troubles Are the IP addresses set correctly?Image is not displayed correctly Encoder may be downImage is disturbed drop frame, etc Audio fragmentation occurs No audioHOW to USE the CGI Commands Camera Control FormatResponse Item ListImportant Notices ExamplesControl Item List Camera Settings Menus ControlImportant Notice Examples Switching Streaming Video Example Controlling Start /STOP of the Encoder Start encodingExamples Controlling Start / Stop of the Decoder Start decoding Streaming transmissionStop decoding Displaying the Status of the Encoder Http /1.1 Xxxxxxxxxxxxx CRExample Displaying the Status of the Decoder CrlfStatus of CH4 Controlling the BIT Rate of Streaming Video and Audio Data 101 Resetting the Alarm / Displaying the Alarm Status 103 Displaying the Contact Input Status Displaying the Status of Video Loss Muting the Audio Multiscreen Display Controlling the Contact Output PIOOUT Type109 Restarting the Encoder / Decoder Updating Default Settings Setting Default settingAudio Setup OFF ALARM-DRY Contact RESET/TIMER SEC60SEC Interval ALARM-CAMERA Site 60SEC Interval ALARM-VIDEO Loss114 No ChangeMulticast IP Address for Setup Multicast Port Latency Buffer None Decoder Start UP Setup DisplayTime Display Hour User User Authentication OFF User Name Device NameSpecifications Standard AccessoriesBasic Specification Input/Output117 118 N0603-1063 3TR001669BAB

WJ-GXD900, WJ-GXE900 specifications

The Panasonic WJ-GXE900 and WJ-GXD900 are top-tier video encoders designed to meet the increasing demands of surveillance applications. These devices are essential in providing high-quality video transmission over IP networks, making them ideal for both security and monitoring purposes.

One of the standout features of the WJ-GXE900 is its advanced encoding capability. It supports H.265 and H.264 compression standards, allowing for efficient bandwidth usage without compromising video quality. This technology is particularly beneficial for environments where bandwidth might be limited, as it significantly reduces the data load while maintaining impressive clarity, even in challenging lighting conditions.

The WJ-GXD900, on the other hand, is designed for high-definition video encoding. It also utilizes H.265 and H.264 technologies, but offers enhanced image processing capabilities. This includes advanced noise reduction, which helps to produce clearer images during low-light situations. Both models utilize 4K resolution support, allowing users to capture ultra-high-definition video, which is crucial for applications requiring detailed surveillance footage.

Another key characteristic of both models is their versatility in integration with IP cameras and other devices. They are compatible with a wide range of Panasonic and third-party IP cameras, ensuring that users can build a surveillance system tailored to their specific needs. This interoperability is vital for large installations where multiple camera types might be used.

The WJ-GXE900 and WJ-GXD900 also feature intuitive web-based interfaces, simplifying the setup and configuration processes. Users can easily manage settings, stream video, and monitor performance remotely from any device with internet access. This remote management capability is increasingly important in today's fast-paced environments, where quick responses and monitoring are critical.

Additionally, both models support multiple streaming options, including the ability to deliver video to various destinations simultaneously. This feature is particularly useful for organizations needing to distribute video feeds to multiple monitors or devices, enhancing real-time surveillance capabilities.

In conclusion, the Panasonic WJ-GXE900 and WJ-GXD900 are powerful video encoders that combine advanced technology with user-friendly features. Their support for high-quality video encoding, integration flexibility, and remote management capabilities make them excellent choices for any modern surveillance system. These devices exemplify Panasonic's commitment to innovation, reliability, and high-performance solutions in the realm of security technology.
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