Panasonic KX-TG472SK, KX-TGH260, KX-TGH262, KX-TGH263, KX-TGH264, KX-TG473SK Answering system

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Useful Information

Problem

Text message alerts are not displayed or announced.

Cause/solution

RConfirm that the cellular phone supports the Message Access Profile (MAP) specification.

RIf your smartphone does not support Message Access Profile (MAP), download the “Text Message Alert” app (page 48).

RText message (SMS) alert is set to On(no announce)or Off. Set it to On(with name).

RThe Bluetooth device’s Bluetooth notifications setting is turned off.

RThe handset selected to display and/or announce alerts is in use.

RThe Bluetooth device or its corresponding cellular line is in use.

Answering system

Problem

The unit does not record new messages.

I cannot operate the answering system remotely.

The unit does not emit the specified number of rings.

Cause/solution

RThe answering system is turned off. Turn it on (page 51).

RThe answering system does not answer or record calls from cellular lines.

RThe message memory is full. Erase unnecessary messages (page 52).

RThe recording time is set to Greeting only. Change the setting (page 57).

RYour service provider/telephone company’s voice mail service may be answering your calls before the unit’s answering system can answer your calls. Change the unit’s number of rings setting (page 56) to a lower value, or contact your service provider/telephone company.

RThe answering system will not answer incoming calls while the other devices such as headset or handsets are engaged in a call.

RThe remote access code is not set. Set the remote access code (page 55).

RYou are entering the wrong remote access code. If you have forgotten your remote access code, enter the remote access code setting to check your current code (page 55).

RThe answering system is turned off. Turn it on (page 56).

RYou cannot operate the answering system when calling a cellular phone paired to the base unit.

RIf the first ring is turned off, the number of rings decreases by 1 from the specified number of rings.

For assistance, please visit http://www.panasonic.com/help

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Contents Thank you for purchasing a Panasonic product Link-to-Cell Bluetooth Convergence SolutionTable of Contents Model composition Accessory informationSupplied accessories Additional/replacement accessoriesOther information Bluetooth devicesExpanding your phone system Trademarks Your Bluetooth headset*1 1 maxFor your safety Base unit location/avoiding noise Important safety instructionsBattery For best performanceEnvironment Other informationRoutine care Specifications Battery installation Setting upConnections Icon Battery level Battery chargingIntelligent eco mode Battery levelHandset ControlsBase unit Cell indicators on the base unit Display icons/IndicatorsHandset display items Display language Language settingsDate and time Recording your greeting messageSetting the Smart function key Other settingsDialing mode Screen saver modeYour cellular phone Link to cell featurePairing a cellular phone Unpairing a cellular phoneMbN Select the desired handset or All. a Msaven Link to cell settingsRing as cell mode Selecting which unit receives cellular callsTo turn on Cellular line only mode If you do not use the landlineConnecting/disconnecting the cellular phone manually To connect/disconnectMoff N Changing the Bluetooth PIN Personal Identification NumberWhen you use the landline again Cellular line selectionMaking landline calls Making cellular callsMute Useful features during a callAnswering calls HoldFor call waiting or Call Waiting Caller ID service usersService users Flash for landline calls Handset noise reductionMbN Stop conference a Transferring calls, conference callsAnswering a 2nd call Answering a 2nd call during a landline callAnswering an intercom call Power back-up operation for landlineIntercom Making an intercom callWhen only 1 handset is registered Making calls during a power failureAnswering calls during a power failure Making a call using the phonebookStoring caller information to the phonebook PhonebookAdding phonebook entries Storing a redial list number to the phonebookFinding and calling from a Phonebook entry GroupsErasing all entries Editing entriesErasing entries Erasing an entryEditing an entry Speed dialChain dial Adding phone numbers to speed dial keysViewing an entry/Making a call Menu list Display menu tree and direct command code tableMain menu Answering device Ringer volume*3 Handset Off Settings Ring count*1 RingsVoice Mail access*3 Ring adjustments*4Select group 0600 AM Silent mode On/OffBattery check Start/End Off 1100 PMAdd new Disconnect*1 BluetoothDevice*9 Ringer volume Link to cell Connect*1Handset *3 Ringer volume Settings Auto connect *1 MinMode *1 Off Cell line select Cellphone 1*9 Ring adjustments Ringer volumeSetting*8 Detector2*15 Memo alarm OnceAlarm1-5 Daily Weekly Time Off Caller ID auto Adjustment*1, *13 Manual Talking caller ID HandsetOff Display color Color1 Power failure AutoDisplay Wallpaper Wallpaper1 ClockChange language Display English Memo alarm Alarm1-5 OnceAdjustment *1, *13 Manual Customer supportOnce AlarmWeekly Call block Silent modeStoring a single phone number Setting the first ring for the call block listStoring unwanted callers Blocking incoming calls that have no phone numberRegistering a unit Other programmingProgramming Talking Caller ID Using Caller ID serviceCaller ID features Caller listMmenun a MbN Detail a Mselectn Caller ID number auto edit featureEditing a caller’s phone number Erasing selected caller informationErasing all caller information Copying phonebook from a cellular phone phonebook transfer Setting conversion codesText message SMS alert Setting text message SMS alertTo store International code #117 Unpairing a headset Pairing a headset to the base unitOperating a Bluetooth wireless headset using a landline Connecting/disconnecting a headsetCall sharing between your headset and the handset Switching between the base unit and your headsetAdjusting your headset receiver volume To switch to your headsetMemory capacity including your greeting message Using a pre-recorded greeting messageAnswering system for landline Greeting messagePlaying back the greeting message Using the base unitUsing the handset Listening to messagesCalling back Caller ID subscribers only Advanced new message alerting featuresAudible message alert Operating the answering systemErasing the set phone number Turning on/off the new message alert settingNew message alert by a call Editing the set phone numberRemote operation Remote access codeUsing the answering system remotely Remote commandsCall screening Answering system settingsFor voice mail service subscribers Turning on the answering system remotelySelecting Greeting only Caller’s recording timeListening to voice mail messages Voice mail service for landlineStoring the voice mail VM access number Voice mail VM tone detectionWall mounting Charger only When Voice mail msg. via phoneCause/solution Error messagesDisplay message General use TroubleshootingRequires subscription to Caller ID Use rechargeable battery ProblemMenu list Making/answering calls, intercom Battery rechargeCaller ID/Talking Caller ID Cannot dial the phone number edited in the caller list Using Bluetooth devices Answering system Voice mail msg. via Bluetooth PINVoice mail Liquid damageFCC and other information FCC RF Exposure Warning Compatible with Cargador Guía Rápida EspañolaUnidad base NotaIdioma de la pantalla Cargue aproximadamente durante 7 horas NotaIdioma de la guía de voz Marcas registradas Guardar s OFFUnidad base Indicadores de Cell Estado Significado Cómo emparejar un teléfono celular con Bluetooth AuricularSu teléfono celular OFF NotaPara conectarlo o desconectarlo Cómo conectar o desconectar manualmente el teléfono celularPara hacer una llamada celular Cómo hacer y contestar llamadas AuricularPara hacer una llamada terrestre Agregar Ent. Nueva s Selec Teléfono celular Auricular Para copiar desde teléfonos celulares emparejadosPara copiar desde otros teléfonos celulares no emparejados Cuando aparezca el menú Selec. modoSi el NIP de su audífono es 0000, vaya al paso Su audífonoPara cambiar a su audífono Pregunta Causa y solución Preguntas frecuentesOr, send your request by E-mail to Customer servicesYou may also contact us directly at Fax Only Parts Labor One 1 Year Warranty For United States and Puerto RicoLimited Warranty Coverage Mail-In Service--Online Online Repair RequestWhen you ship the product Limited Warranty Limits And ExclusionsIndex Index Page PNQX6421ZA TT1113MG0 Read troubleshooting page in the Operating InstructionsFor your future reference
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