S t y l i s t i c S T 4 0 0 0 S e r i e s T a b l e t P C U s e r ’ s G u i d e – A p p e n d i x
Problem | Possible Cause |
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IP packet isn’t | Run the PING | Perform the following steps to run the PING command to check if the | ||
reaching its | command to check | IP packet is correctly delivered to the destination. | ||
destination | the connection | To run the PING command, the TCP/IP protocol must be installed. | ||
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| First you will determine your IP address, then you will make sure your | ||
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| IP address can respond, and then you will make sure other computers | ||
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| can be addressed. | ||
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| 1. | Windows 2000: Click [Start] | |
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| > [Command Prompt]. |
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| Windows XP: Click [Start] | ||
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| [Command Prompt]. |
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| 2. | Type: ipconfig > directory\filename | |
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| where directory and filename represent the location at which |
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| you want to store the IP address. |
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| 3. Click [Enter], then go to the location you specified above. The | ||
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| IP address for your system will be contained in the file. |
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| 4. To check that your IP address is functioning properly, go back | ||
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| to the DOS prompt and type: ping <IP address>, then press |
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| [Enter]. You will receive several replies, followed by the PING |
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| statistics (similar to below). |
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| 5. To check that your system is communicating with other | ||
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| systems, go to the DOS prompt and type: |
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| \>ping XXX.XXX.XXX.XXX. (With the destination IP address |
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| in place of XXX.XXX.XXX.XXX). |
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| Example: if the destination IP address is 10.0.1.3: | ||
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| C:\>ping 10.0.1.3 | ||
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| A message similar to the following appears if the connection is | ||
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| successful. | ||
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| Pinging 10.0.1.3 with 32 bytes of data: | ||
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| Reply from 10.0.1.3: bytes=32 time=1ms TTL=32 | ||
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| Reply from 10.0.1.3: bytes=32 time<10ms TTL=32 | ||
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| Reply from 10.0.1.3: bytes=32 time=4ms TTL=32 | ||
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| Reply from 10.0.1.3: bytes=32 time<10ms TTL=32 | ||
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| If the connection fails, [Request timed out], [Destination host | ||
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| unreachable], or a similar message appears. In this case, refer to the | ||
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| “Other computers are not displayed” portion of this chapter. | ||
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Cannot connect to | There are several | The following causes are possible. Check each one of them. | ||
the network | possible causes, as |
| ■ | The network name or encryption key is not right. |
| listed to the right. |
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| ■ | The driver has not correctly started. | |
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| ■ | The destination computer is not turned on. | |
| specific section of this |
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| ■ | You do not have the access privilege to the destination computer. | |
| manual or your user’s |
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| ■ | The card has failed. | |
| manual. |
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| ■ | Hardware conflict. | |
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