Zebra Technologies S-300 manual How to Reach Us, Technical Support, Zebra’s Corporate Offices

Page 61

6		Support Services

How to Reach Us

Which number do you need?			Zebra Technologies	Zebra Technologies
Which number do you need?			Corporation, USA	Europe Limited, UK
			Corporation, USA	Europe Limited, UK
Inquiry Department: For literature and			(847) 634-6700	+44 (0) 1494 472872
distributor information.
Customer Service: Printers, parts, me-			(847) 634-6700
dia, and ribbon: call your distributor or			(847) 634-6700	+44 (0) 1494 474222
call Zebra Technologies Corporation.
Technical Support: For questions relat-			Phone: (847) 913-2259	+44 (0) 1494 472872
ing to the mechanical operation of
ing to the mechanical operation of
Zebra equipment you already own: call			Fax: (847) 913-2578	+44 (0) 1494 536644
your distributor or contact Zebra Tech-
nical Support.			BBS: (847) 821-7113	BBS: (847) 821-7113
			BBS: (847) 821-7113	BBS: (847) 821-7113

Zebra’s Corporate Offices			(847) 634-6700	+44 (0) 1494 472872

Technical Support

Sometime during the life of your Zebra Technologies Corporation equipment you may find yourself in need of technical assistance. We provide a fully-trained technical support staff to answer any questions you may have.

Zebra Technical Support Bulletin Board Service

(847) 821-7113

available 24 hours a day, 7 days a week

Zebra’s trouble-free, immediate-access technical support bulletin board system allows you to identify and resolve the most common technical support issues immediately while on-line. It also provides information related to Zebra products and repair services. This is a multi-user BBS with ANSI or RIPscript support. In order to view RIPscript graphics, download the free graphical user interface, which provides point and click capabilities. The automated attendant is available 24 hours a day, 7 days a week.

With your PC or terminal connected to a modem, simply dial (847) 821-7113 and answer the sign-on questions. Set your system to 8 data bits, no parity, and 1 stop bit. We automatically accommodate modem speeds up to 28,800 baud.

We recommend that you set a screen log in your communication package so that you can record the information accessed on your PC for offline review. We support virtually all standard communications packages.

6

53

Image 61

Contents User’s Guide Proprietary Statement Warranty Information Zebra Software License Agreement Warranty InformationMedia Calibration Adjust the Print Darkness AC Power ON/OFF Switch Fro FEEDServicesKey and Pause Key RS-232 Cabling Requirements Reporting Damage UnpackingGetting Started Printer Power UpSite Requirements Storage and ReshippingVoltage Selection AC Power CableCommunications T t i n g S t a r t e d Tear- Off Mode Media LoadingMedia and Ribbon Loading MediaExternal Rewind Mode Media Loading Cutter Mode Media Loading Cutter Option RequiredFanfold Media Loading Fanfold Media Loading in Tear-Off Mode Peel-Off Mode Media LoadingPeel-Off Option Required Removing the Label Backing Material Peel Off Option Required Non-Continuous Media Adjusting the Media SensorContinuous Media Ribbon Loading Adjusting the Ribbon Supply SpindleRibbon Supply Spindle Normal Position Ribbon Supply Spindle Low-Tension PositionLoading the Ribbon Ribbon RemovalOption Switch Settings Configuration and CalibrationSwitch Baud Rate SwitchMedia Calibration Configuration ModeAdjust the Media Rest Position Adjust the Print DarknessAdjust the Position of the Top of the Label Getting Started Operating Your Zebra Stripe Printer Tear-Off ModePrinter Operating Modes Operation AC Power ON/OFF SwitchOperator Controls AC Power ON/OFF Switch Front Panel Keys Front Panel LightsSensor What it monitors How it works Printer Status SensorsBacking Rewind Spindle Full Sensor Position Format 1 Simple Text and a Barcode Sample ZPL II Label FormatsType this label format Format 2 Saving a Label Format As a Graphic Image Format 3 Using a Serialized Data FieldLine Type this label format You’ll get this printout Type this label format You’ll get this printoutCleaning the Exterior CleaningCleaning the Interior Preventive Maintenance KitCleaning the Printhead Routine Care and AdjustmentCutter Module and Catch Tray Location This procedure is on the next Cutter Module Disassembly This procedure is on Reassembled Cutter Module Lubrication AC Power Fuse ReplacementPrint Quality Adjustments Mechanical AdjustmentsToggle Pressure Adjustment Toggle Pressure AdjustmentRibbon Supply Spindle Adjustment Media Sensor Position AdjustmentBattery Replacement Troubleshooting Table Troubleshooting and DiagnosticsFlashing Troubleshooting and DiagnosticsTroubleshooting and Diagnostics Troubleshooting and Diagnostics Power-On Self Test Printer DiagnosticsAdditional Printer Self Tests Pause Key Self Test Cancel Key Self TestPause Key Self Test Printout Feed Key Self TestMode Key Self Test Extended Printer DiagnosticsFeed Key and Pause Key Page Page Options*Factory-Installed StandardPrinterFonts DefaultPrinterFonts6Dots/mm Page Ard BitmapSmoothFontsPointSizeExamples Zebra Technical Support Bulletin Board Service How to Reach UsTechnical Support Zebra’s Corporate OfficesTechnical Support Service via Telephone Support ServicesTechnical Support via Mail or Fax Zebra Technologies Corporation Service Form Extended Factory Service Agreement Product Service and Support ProgramsThird Party Support And Maintenance Select The Program That Fits Your BusinessUser Self Maintenance Zebra Factory ServicesWang Customer Services Division International Service and Support Zebra Training Programs Course Name Printers Covered Operations and Maintenance CoursesLabeling Bar Codes at WorkSupport Services Printhead Position Adjustment Procedure Adjusting the PrintheadAppendix Print Quality AdjustmentHardware Control Signal Descriptions Signal LevelsPrinter Interface Technical Information RS-232 InterfaceInterconnect To DTE Devices RS-232 Cabling RequirementsInterconnect To DCE Devices Parallel Cabling Requirements Parallel InterfacePin No Parallel Connector Pinout Signal DescriptionsGlossary Glossary Index Index