Zebra Technologies S-300 Printer Diagnostics, Power-On Self Test, Additional Printer Self Tests

Page 49

Troubleshooting and Diagnostics

Troubleshooting Table

Symptom

Diagnosis

Action

 

 

 

 

Printing stops.

 

Out of media.

Load media. See Chapter 1.

PAPER/RIBBON,

 

 

 

For

Media jammed in Cutter.

Remove media, clean Cutter

PAUSE, and

CANCEL lights on

printers

 

Module if necessary. See page

 

with the

 

27.

 

Cutter

 

 

 

Connecting cable not

Plug Cable into Cutter Module.

 

Option

 

installed.

connected to Cutter Module.

See page 27.

 

 

Cutter Module is dirty.

Clean Cutter Module. See page

 

 

 

27.

 

 

 

 

 

 

End of the media not positioned

Reposition media so that the end is

 

 

correctly on top of Platen.

on top of the Platen. See Chapter 1.

 

 

 

 

 

 

If error condition persists after attempting each of the above

 

 

solutions, call a service technician.

 

 

 

 

4

Printer Diagnostics

Power-On Self Test

A Power-On Self Test (POST) is performed automatically each time the printer is turned ON. This test checks for proper initialization of various electronic circuits and establishes starting parameters as those stored in the printer’s memory. During this test sequence, the front panel lights will turn ON and OFF to insure proper operation.

At the end of this self test, only the POWER light will remain lit. If other lights are also lit, refer to the Troubleshooting Table.

Additional Printer Self Tests

These self tests produce sample labels and provide specific information which helps the operator determine the operating conditions for the printer.

Each self test is enabled by holding in a specific front panel key while turning the Power Switch ON. Keep the key depressed until the Front Panel lights turn ON. When the Power-On Self Test is complete, the selected printer self test will automatically start.

NOTES:

When performing self tests, disconnect the Signal Interface Cable from the printer.

When canceling a self test before its actual completion, always turn the printer Power Switch OFF and back ON.

When performing these self tests while in the Peel-Off Mode, the operator must remove the labels as they become available.

When the Cutter Option is installed and enabled, the labels printed in these self tests should be automatically cut as they are printed.

41

Image 49
Contents User’s Guide Proprietary Statement Warranty Information Zebra Software License Agreement Warranty InformationMedia Calibration Adjust the Print Darkness AC Power ON/OFF Switch Fro FEEDServicesKey and Pause Key RS-232 Cabling Requirements Reporting Damage UnpackingGetting Started Printer Power UpSite Requirements Storage and ReshippingVoltage Selection AC Power CableCommunications T t i n g S t a r t e d Tear- Off Mode Media LoadingMedia and Ribbon Loading MediaExternal Rewind Mode Media Loading Cutter Mode Media Loading Cutter Option RequiredFanfold Media Loading Fanfold Media Loading in Tear-Off Mode Peel-Off Mode Media LoadingPeel-Off Option Required Removing the Label Backing Material Peel Off Option Required Non-Continuous Media Adjusting the Media SensorContinuous Media Ribbon Loading Adjusting the Ribbon Supply SpindleRibbon Supply Spindle Normal Position Ribbon Supply Spindle Low-Tension PositionLoading the Ribbon Ribbon RemovalOption Switch Settings Configuration and CalibrationSwitch Baud Rate SwitchMedia Calibration Configuration ModeAdjust the Media Rest Position Adjust the Print DarknessAdjust the Position of the Top of the Label Getting Started Operating Your Zebra Stripe Printer Tear-Off ModePrinter Operating Modes Operation AC Power ON/OFF SwitchOperator Controls AC Power ON/OFF Switch Front Panel Keys Front Panel LightsSensor What it monitors How it works Printer Status SensorsBacking Rewind Spindle Full Sensor Position Format 1 Simple Text and a Barcode Sample ZPL II Label FormatsType this label format Format 2 Saving a Label Format As a Graphic Image Format 3 Using a Serialized Data FieldLine Type this label format You’ll get this printout Type this label format You’ll get this printoutCleaning the Exterior CleaningCleaning the Interior Preventive Maintenance KitCleaning the Printhead Routine Care and AdjustmentCutter Module and Catch Tray Location This procedure is on the next Cutter Module Disassembly This procedure is on Reassembled Cutter Module Lubrication AC Power Fuse ReplacementPrint Quality Adjustments Mechanical AdjustmentsToggle Pressure Adjustment Toggle Pressure AdjustmentRibbon Supply Spindle Adjustment Media Sensor Position AdjustmentBattery Replacement Troubleshooting Table Troubleshooting and DiagnosticsFlashing Troubleshooting and DiagnosticsTroubleshooting and Diagnostics Troubleshooting and Diagnostics Power-On Self Test Printer DiagnosticsAdditional Printer Self Tests Pause Key Self Test Cancel Key Self TestPause Key Self Test Printout Feed Key Self TestMode Key Self Test Extended Printer DiagnosticsFeed Key and Pause Key Page Page Options*Factory-Installed StandardPrinterFonts DefaultPrinterFonts6Dots/mm Page Ard BitmapSmoothFontsPointSizeExamples Zebra Technical Support Bulletin Board Service How to Reach UsTechnical Support Zebra’s Corporate OfficesTechnical Support Service via Telephone Support ServicesTechnical Support via Mail or Fax Zebra Technologies Corporation Service Form Extended Factory Service Agreement Product Service and Support ProgramsThird Party Support And Maintenance Select The Program That Fits Your BusinessUser Self Maintenance Zebra Factory ServicesWang Customer Services Division International Service and Support Zebra Training Programs Course Name Printers Covered Operations and Maintenance CoursesLabeling Bar Codes at WorkSupport Services Printhead Position Adjustment Procedure Adjusting the PrintheadAppendix Print Quality AdjustmentHardware Control Signal Descriptions Signal LevelsPrinter Interface Technical Information RS-232 InterfaceInterconnect To DTE Devices RS-232 Cabling RequirementsInterconnect To DCE Devices Parallel Cabling Requirements Parallel InterfacePin No Parallel Connector Pinout Signal DescriptionsGlossary Glossary Index Index