Zebra Technologies S-300 manual Troubleshooting and Diagnostics, Flashing

Page 46

Troubleshooting and Diagnostics

Troubleshooting Table

 

 

Symptom

Diagnosis

Action

 

 

 

 

 

 

 

Printer stops, PAUSE light ON

Ribbon incorrectly or not

Load ribbon correctly. See

 

 

and PAPER/ RIBBON light

loaded.

Chapter 1.

 

 

FLASHING.

 

 

 

Malfunctioning Ribbon Sensor.

Call a service technician.

 

 

 

 

 

 

 

 

 

 

Printer stops, PAUSE light

Printhead is not fully closed.

Close printhead completely.

 

 

ON and PRINTHEAD light

 

 

 

 

Printhead Open Sensor not

Call a service technician.

 

 

FLASHING.

 

 

 

detecting its position flag.

 

 

 

Printer stops. PAUSE light and

Printhead element is

Printer resumes printing when

 

 

PRINTHEAD light both ON.

overheated.

the printhead element cools.

 

 

 

 

 

 

 

Dots missing in printed area

Printhead element going bad.

Call a service technician.

 

 

of label.

Print quality problems.

 

 

 

Loss of printing registration

Possible Media Sensor

Adjust Media Sensor Position

 

 

on labels.

problem.

and call a service technician if

 

 

 

 

necessary.

 

 

 

 

 

 

 

 

Printer set for non-continuous

Set printer for correct media.

 

 

 

media, but continuous media

See Chapter 3.

 

 

 

loaded.

 

 

 

For Peel-Off Mode:

 

 

 

 

Improperly adjusted Media

Refer to Chapters 1 and/or 3 for

 

 

 

 

 

 

Edge Guides or Power Roller.

proper positioning and

 

 

 

 

adjustments.

 

 

 

 

 

 

 

Excessive Vertical Drift in Top-

Incorrect media Loading or

See Media Loading or Media

 

 

of-Form registration.

media Sensor Adjustments.

Sensor Adjustment in Chapter 1.

 

 

Light vertical lines

Dirty head or ribbon rollers.

See Printhead Cleaning in

 

 

approximately .006 wide

 

Chapter 3.

 

 

running through all labels.

 

 

 

 

Defective Printhead Elements.

Call a service technician

 

 

 

 

 

 

 

 

 

 

Light printing or no printing

Printhead needs balancing.

Adjust balance. See Toggle

 

 

on the left or right side of the

 

Pressure Adjustment in

 

 

label.

 

Chapter 3.

 

 

Short printed lines at 45° to

Too much Printhead pressure.

Reduce the pressure. See Toggle

 

 

label edge on left or right side

 

Pressure Adjustment in

 

 

of label.

 

Chapter 3.

 

 

 

 

 

 

 

Fine gray lines on blank labels

Wrinkled ribbon.

See Wrinkled Ribbon in this

 

 

at angles.

 

Table.

 

 

Long tracks of missing print

Wrinkled ribbon.

See Wrinkled Ribbon in this

 

 

on several labels.

 

Table.

 

 

 

 

 

 

 

 

Print Element damaged.

Call a service technician.

 

 

 

 

 

 

 

 

 

 

38

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Contents User’s Guide Proprietary Statement Warranty Information Warranty Information Zebra Software License AgreementMedia Calibration Adjust the Print Darkness AC Power ON/OFF Switch Fro FEEDServicesKey and Pause Key RS-232 Cabling Requirements Unpacking Reporting DamageSite Requirements Printer Power UpGetting Started Storage and ReshippingAC Power Cable Voltage SelectionCommunications Media and Ribbon Tear- Off Mode Media LoadingT t i n g S t a r t e d Loading MediaExternal Rewind Mode Media Loading Cutter Mode Media Loading Cutter Option RequiredFanfold Media Loading Fanfold Media Loading in Tear-Off Mode Peel-Off Mode Media LoadingPeel-Off Option Required Removing the Label Backing Material Peel Off Option Required Non-Continuous Media Adjusting the Media SensorContinuous Media Ribbon Supply Spindle Normal Position Adjusting the Ribbon Supply SpindleRibbon Loading Ribbon Supply Spindle Low-Tension PositionRibbon Removal Loading the RibbonSwitch Baud Rate Configuration and CalibrationOption Switch Settings SwitchConfiguration Mode Media CalibrationAdjust the Media Rest Position Adjust the Print DarknessAdjust the Position of the Top of the Label Getting Started Operating Your Zebra Stripe Printer Tear-Off ModePrinter Operating Modes Operation AC Power ON/OFF SwitchOperator Controls AC Power ON/OFF Switch Front Panel Lights Front Panel KeysPrinter Status Sensors Sensor What it monitors How it worksBacking Rewind Spindle Full Sensor Position Format 1 Simple Text and a Barcode Sample ZPL II Label FormatsType this label format Line Type this label format You’ll get this printout Format 3 Using a Serialized Data FieldFormat 2 Saving a Label Format As a Graphic Image Type this label format You’ll get this printoutCleaning the Interior CleaningCleaning the Exterior Preventive Maintenance KitRoutine Care and Adjustment Cleaning the PrintheadCutter Module and Catch Tray Location This procedure is on the next Cutter Module Disassembly This procedure is on Reassembled Cutter Module AC Power Fuse Replacement LubricationMechanical Adjustments Print Quality AdjustmentsToggle Pressure Adjustment Toggle Pressure Adjustment Media Sensor Position Adjustment Ribbon Supply Spindle AdjustmentBattery Replacement Troubleshooting and Diagnostics Troubleshooting TableTroubleshooting and Diagnostics FlashingTroubleshooting and Diagnostics Troubleshooting and Diagnostics Power-On Self Test Printer DiagnosticsAdditional Printer Self Tests Cancel Key Self Test Pause Key Self TestFeed Key Self Test Pause Key Self Test PrintoutMode Key Self Test Extended Printer DiagnosticsFeed Key and Pause Key Page Page Options*Factory-Installed StandardPrinterFonts DefaultPrinterFonts6Dots/mm Page Ard BitmapSmoothFontsPointSizeExamples Technical Support How to Reach UsZebra Technical Support Bulletin Board Service Zebra’s Corporate OfficesTechnical Support Service via Telephone Support ServicesTechnical Support via Mail or Fax Zebra Technologies Corporation Service Form Third Party Support And Maintenance Product Service and Support ProgramsExtended Factory Service Agreement Select The Program That Fits Your BusinessUser Self Maintenance Zebra Factory ServicesWang Customer Services Division International Service and Support Zebra Training Programs Operations and Maintenance Courses Course Name Printers CoveredBar Codes at Work LabelingSupport Services Adjusting the Printhead Printhead Position Adjustment ProcedurePrint Quality Adjustment AppendixPrinter Interface Technical Information Signal LevelsHardware Control Signal Descriptions RS-232 InterfaceInterconnect To DTE Devices RS-232 Cabling RequirementsInterconnect To DCE Devices Parallel Interface Parallel Cabling RequirementsSignal Descriptions Pin No Parallel Connector PinoutGlossary Glossary Index Index