Nortel Networks 21 PCI 10/100, W/WOL manual Hardware Issues, Software Issues

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Installation and Reference for the BayStack 21 PCI 10/100 Adapter w/WOL

Hardware Issues

Perform the following tasks to check for hardware problems:

Verify that you are using the correct cables and the correct cable lengths, as described in “Cable Requirements” on page 1-7 .

Make sure the network cable is firmly connected to the network card and to a network device.

Connect the Ethernet cable to a different port on the network device.

Verify that the BayStack 21 network card is fully and firmly seated in the slot connector in the workstation chassis. Check the connector edges of the card for damage.

Replace the network card in question with a network card that you are sure functions properly. Run generic network interface card diagnostic tests.

Install the network card in question into another workstation and run the tests again.

Remove all other network cards from the workstation and run the tests again. If the verification/diagnostic run is not normal, there is probably an interrupt number conflict. You must manually resolve the conflict by running a CMOS Setup utility after you have reinstalled the expansion cards.

Software Issues

Perform the following tasks to check for software problems:

Verify that the proper driver is loaded, as explained in Chapter 3, “ Software Installation.” Be sure you followed the directions for the operating system you are running on the workstation.

Check that the new configurations match the configurations of the network device if you have manually configured the speed or mode of the network card. Nortel Networks recommends setting the network card to autonegotiation when installing the network driver.

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Contents Part No -A September Great America Parkway Santa Clara, CA USA Requirements Only Copyright 1999 Nortel NetworksTrademarks EN 55 022 StatementVoluntary Control Council for Interference Vcci Statement 206379-A Restricted Rights Legend Nortel Networks NA Inc. Software License Agreement Vii Viii Contents Chapter Using the WOL Feature Appendix B Novell NetWare Reference Information Xii Figures 26. Microsoft TCP/IP Properties Dialog Box Tables Xvi Text Conventions PrefaceBefore You Begin Technical Publications How to Get Help Technical Solutions Center Telephone NumberChapter Introduction BayStack 21 PCI 10/100 Adapter w/WOL OverviewBayStack 21 Network Card Product FeaturesProduct Description RJ-45 Ethernet Port LEDsWOL Cable and Connector Describes the Link and Activity LED indicationsWOL Connector System RequirementsOperating Environments Supported Operating SystemsEthernet Cables 10 Mb/s Cable RequirementsFast Ethernet Cables 100 Mb/s Page Chapter Hardware Installation Package ContentsInstalling the BayStack 21 PCI 10/100 Adapter w/WOL Connecting the WOL Cable Page Chapter Software Installation Turn on the power to the workstation, and start Windows PreinstallationInstalling the Network Driver in a Windows 95 Environment New Hardware Found Window-BayStack Network Card Update Device Driver Wizard Click NextClick Finish Remove any CDs from your CD drive Click YesSelect the Identification tab Figure Configuring the Windows 95 EnvironmentConfiguring the Workstation Identification System Settings Change Dialog Box Enter the following information for your workstationConfiguring the Network Properties Network Dialog Box-Configuration TabClick Add Select Protocol Click Add11. Configuration Tab, BayStack 21 Network Card Selected Click Properties 12. TCP/IP Properties Dialog BoxInstalling the Network Driver in a Windows 98 Environment Remove all CDs from the CD drive Click Yes14. New Hardware Found Window 16. Copying Files Dialog Box 18. System Settings Change Dialog Box Select one of the following optionsConfiguring the Windows 98 Environment Select Nortel BayStack 21 10/100 PCI Ethernet Adapter20. TCP/IP Properties Dialog Box Installing the Network Driver in a Windows NT Environment Select the Adapters tab FigureSelect Add Click Have DiskSelect Auto Click OK 23. Select OEM Option Dialog BoxConfiguring the Network Properties Click the Protocols tabMicrosoft TCP/IP Properties dialog box opens Figure Click Close Installing the Network Driver in a Novell NetWare ServerFrom the Installation Options menu, select Driver options TypePress Enter Specifying Driver ParametersPress Enter at each of the following four prompts Installing the Network Card in a Novell NetWare Client Enter the following commands, in orderChapter Using the WOL Feature Setting Up the WorkstationRunning the WOL Feature Open a WOL utility, such as the Magic Packet Utility FigureMagic Packet Utility identification window opens Figure Send a Magic Packet to One Host dialog box opens Figure Chapter Troubleshooting Diagnostic LEDsHardware Issues Software IssuesTypical PCI Slot Parameters Page Appendix a Technical Specifications Product SpecificationsTable A-1. Technical Specifications Software DriversAppendix B Novell NetWare Reference Information Novell NetWare Server AUTOEXEC.NCF Files and ParametersOne Network Card Installed Sample AUTOEXEC.NCF File Parameters Slot ParameterNode Parameter Sample NET.CFG Files Novell NetWare Client Commands and NET.CFG FileClient Commands Page Index NumbersIndex-2