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| identified. |
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| If the computer does not boot, contact Dell for technical |
|
| assistance. |
Blinking yellow | A power supply or system board failure has occurred. | Check the diagnostic lights to see if the specific problem is |
|
| identified. Also, see "Power Problems." |
Solid green and a beep code during | A problem was detected while the BIOS was executing. | See "Beep Codes" for instructions on diagnosing the beep |
POST |
| code. Also, check the diagnostic lights to see if the specific |
|
| problem is identified. |
|
|
|
Solid green power light and no beep | The monitor or the graphics card may be faulty or | Check the diagnostic lights to see if the specific problem is |
code and no video during POST | incorrectly installed. | identified. See "Video and Monitor Problems." |
Solid green power light and no beep | An integrated system board device may be faulty. | Check the diagnostic lights to see if the specific problem is |
code but the computer locks up |
| identified. If the problem is not identified, contact Dell for |
during POST |
| technical assistance. |
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|
Diagnostic Lights
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.
To help you troubleshoot a problem, your small form factor, small desktop, and small
NOTE: The orientation of the diagnostic lights may vary depending on the system type. The diagnostic lights can appear either vertical or horizontal.
Y = Yellow
G = Green
Light Pattern | Problem Description | Suggested Resolution |
|
|
|
| The computer is in a normal off | Plug the computer into a working electrical outlet and press the power button. |
| condition or a possible |
|
| failure has occurred. |
|
|
|
|
| A possible BIOS failure has | Run the BIOS Recovery utility, wait for recovery completion, and then restart the computer. |
| occurred; the computer is in the |
|
| recovery mode. |
|
|
|
|
| A possible processor failure has | Reinstall the processor and restart the computer. |
| occurred. |
|
|
|
|
| Memory modules are detected, but | • If you have one memory module installed, reinstall it and restart the computer. See "Memory" |
| a memory failure has occurred. | for instructions on how to remove and install memory modules. |
|
| • If you have two or more memory modules installed, remove the modules, reinstall one module, |
|
| and then restart the computer. If the computer starts normally, reinstall an additional module. |
|
| Continue until you have identified a faulty module or reinstalled all modules without error. |
|
| • If available, install properly working memory modules of the same type into your computer. |
|
| • If the problem persists, contact Dell. |
|
|
|
| A possible expansion card failure | • Determine if a conflict exists by removing a card (not the graphics card) and then restarting |
| has occurred. | the computer. |
|
| • If the problem persists, reinstall the card that you removed, remove a different card, and then |
|
| restart the computer. |
|
| • Repeat this process for each card. If the computer starts normally, troubleshoot the last card |
|
| removed from the computer for resource conflicts. |
|
| • Move each card one at a time to a different PCI slot and restart the computer after each move. |
|
| • If the problem persists, contact Dell. |
|
|
|
| A possible graphics card failure has | • If the computer has a graphics card, remove the card, reinstall it, and then restart the |
| occurred. | computer. |
|
| • If the problem still exists, install a graphics card that you know works and restart the |
|
| computer. |
|
| • If the problem persists or the computer has integrated graphics, contact Dell. |
|
|
|
| A possible floppy or hard drive | Reseat all power and data cables and restart the computer. |
| failure has occurred. |
|
|
|
|
| A possible USB failure has | Reinstall all USB devices, check cable connections, and then restart the computer. |
| occurred. |
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