Note:
Printer status can be easily shown on the Diagnostic Tool. For more information about the Diagnostic Tool, please refer to the instruction in the software CD disk.
6.2 Print Quality
Problem | Possible Cause | Recovery Procedure | |
| Check if interface cable is well | ||
| connected to the interface |
| |
| connector. |
| |
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| |
| The serial port cable pin | Please replace the cable with pin | |
| configuration is not pin to pin | ||
| to pin connected. | ||
| connected. | ||
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| ||
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| |
Not Printing | The serial port setting is not | Please reset the serial port | |
consistent between host and | setting. | ||
| |||
| printer. |
| |
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|
| |
| The port specified in the Windows | Select the correct printer port in | |
| driver is not correct. | the driver. | |
|
|
| |
| The Ethernet IP, subnet mask, | Configure the IP, subnet mask | |
| gateway is not configured | ||
| and gateway. | ||
| properly. | ||
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| ||
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| |
No print on the | Label or ribbon loaded not | Follow the instructions in loading | |
correctly. | the media or loading the ribbon. | ||
label | |||
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| ||
Ribbon run out. | Loading the ribbon. | ||
| |||
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| |
Continuous | The printer setting may go wrong. | Please do the initialization and | |
feeding labels | gap/black mark calibration. | ||
| |||
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| |
| Gap/black mark sensor sensitivity | Calibrate the gap/black mark | |
| is not set properly (sensor | sensor. | |
|
| ||
| sensitivity is not enough) |
| |
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| |
| Make sure label size is set | Set label size exactly as installed | |
Paper Jam | paper in the labeling software or | ||
properly. | |||
| program. | ||
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|
| |
| Labels may be stuck inside the | Remove the stuck label. | |
|
| ||
| printer mechanism near the |
| |
| sensor area. |
| |
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|
| |
Poor Print Quality | Top cover is not closed properly. | Close the top cover completely | |
and make sure the right side and | |||
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| ||
|
| left side levers are latched | |
|
| properly |
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