American Power Conversion PD60G6FK1, PD60F6FK1 manual How to Obtain Service, How to contact APC

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How to Obtain Service

If you ordered on-site service, see your entitlement certificate and terms and conditions of the service before following the procedure described below. An on-site service

Note contract entitles you to an on-site visit by an APC technician to assess the issue, determine the problem, and replace parts, if needed. (Response time varies per contract.)

How to contact APC

Customer support for this or any other APC product is available at no charge in any of the following ways:

•Visit the APC Web site to access documents in the APC Knowledge Base and to submit any customer support requests.

– www.apc.com (Corporate Headquarters)

Connect to localized APC Web sites for specific countries, each of which provides customer support information.

– www.apc.com/support/

Global support searching APC Knowledge Base and using e-support.

•Contact an APC Customer Support center by telephone or e-mail.

– Regional centers:

Direct InfraStruXure Customer Support Line	(1)	(877)	537-0607 (toll-free)

APC Headquarters U.S., Canada	(1)	(800)	800-4272	(toll-free)

Latin America	(1)	(401)	789-5735	(USA)

Europe, Middle East, Africa	(353) (91) 702000 (Ireland)

Japan	(0)	35434-2021

Australia, New Zealand, South Pacific area	(61) (2) 9955 9366 (Australia)

–Local, country-specific centers: got to www.apc.com/support/contact for contact information.

Contact the APC representative or other distributor from whom you purchased your APC product for information on how to obtain local customer support.

64	60 kW InfraStruXure PDU — Operation and Configuration

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Contents 60kW InfraStruXure PDU Page How to find updates to this manual About This ManualAudience Companion manualsPage Contents Operation Specifications Product Information Safety Safety symbols used in this manualCross-reference symbols used in this manual OverviewInstallation/Maintenance Receiving/movingInput Voltage Circuit Breaker Sizing Total power off procedure Emergency Power Off EPOEMI Overview InfraStruXure PDUFront view Front view interior Rear view of PDU with transformer interior PDURear view of PDU without transformer interior PDU monitoring unit User connection plate Multi-Branch Cordset Adapters SKU #Compatible APC 208V PDUs PDU Display Interface       Top-level status screens Top-level menu screenNavigating through screens Password-protected screens Power Factor Load-Meter ScreenVolt-Meter Screen Contacts Screen OverviewInput Contacts Open or ClosedAlarm Relay Map Relay output. For example, AlarmHow to connect contacts to the PDU monitoring unit Breakers Screen Main InputAlarms Screen New Logged ItemsEntire Log Clear LogGlobal Alarm ConfigLoading Limits Voltage LimitsPDU Alarms Alarm Condition ExplanationPanel Screen Branch Ckt LoadingBranch Ckt Limits Panel Configuration Circuit breakers occupying positions 08, 10, and 12 onTop right distribution panel Global Panel Config Config Screen System PasswordSystem/Network Date/TimeElectrical Config Input ConfigOutput Config Manufacturer DataFactory Defaults Firmware UpdatesHow to Apply Power to the System OperationFor PDUs with and without a transformer How to Ensure Total Power Off For PDU with transformer Open turnPage Communication Configuration InfraStruXure PDU Management OptionsInfraStruXure Manager Network management interfacesConfiguring the InfraStruXure Manager Connect the InfraStruXure PDU to the InfraStruXure ManagerConfiguring the Network Management Interface Configuration OverviewConnect the InfraStruXure PDU to your network TCP/IP configuration methods Device IP Configuration WizardBootp & Dhcp configuration Option 43 = 01 04 31 41 50 43 where Local access to the control console Use apc for the User Name and PasswordRemote access to the control console Use apc for both User Name and Password Control consoleChoose Network from the Control Console menu Quick-Start manual for access information Web interfaceSnmp FTP and SCP KW InfraStruXure PDU-Operation and Configuration Important Safety Instructions Customizing and Updating the PDUPower Cables PDU Orderable Part ListCircuit Breakers Customizing and Updating the PDU How to Add Circuit Breakers and Power Cables Add a power cable to the PDUAdd a circuit breaker on the PDU Customizing and Updating the PDU ATS 0 ATS 1 ATS Atsen How to connect contacts to the PDU monitoring unit How to Test the EPO Switch To test your EPO wiring and switchesSafety warnings Customizing and Updating the PDU How to Download Firmware Upgrades Upgrading the PDU monitor processorFrom a local computer Xmodem Specifications 60kW InfraStruXure PDUCompliance InfraStruXure Standard Warranty Product InformationProduct Information APC Three-Phase Systems Life-Support PolicyHow to Obtain Service How to contact APCAppendix Changes in This Manual General changesChanges by page number Page Index 60kW InfraStruXure PDU-Operation and Configuration Page Page Page APC Worldwide Customer Support