Epson TM-H5000/H5000P manual

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All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information contained herein. While every precaution has been taken in the preparation of this book, Seiko Epson Corporation assumes no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of the information contained herein.

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

EPSON and ESC/POS are registered trademarks of Seiko Epson Corporation.

NOTICE: The contents of this manual are subject to change without notice.

Copyright © 1996 by Seiko Epson Corporation, Nagano, Japan.

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Contents TM-H5000/H5000P TM-H5000/H5000P Labels Printer Parts and LabelsInstalling and Replacing Paper Setting Up the PrinterSolving Problems Quick ReferencePage Iii FCC Compliance StatementFor American Users Declaration of Conformity EMI and Safety Standards Applied Reference Setting Up and UsingAbout This Manual Introduction FeaturesSlip Section Receipt SectionSpecified Thermal Paper NTP080-80 Options and AccessoriesOrdering Paper and Supplies Jujo Thermal Oy Finland Other Qualified Suppliers for Thermal PaperKanzaki Specialty Papers, Inc Ordering Ribbon CassettesContents Xii Unpacking Setting Up the PrinterRemoving the protective material 2Setting Up the PrinterConnecting the computer Connecting the Cables and Grounding the Printer4Setting Up the Printer Connecting the Drawer Anschließen der Lade 6Setting Up the PrinterGrounding the Printer Connecting the Display Module8Setting Up the Printer Connecting the Power SupplyPage 10Setting Up the Printer Installing or Replacing the Paper RollSetting Up the Printer 12Setting Up the Printer Installing the Ribbon Cassette 14Setting Up the Printer Running the self test with a paper roll Using the Power Switch CoverSelf Test Running the self test with slip paper 16Setting Up the PrinterAdjustments and Settings 18Setting Up the Printer Operating the Control Panels Using the PrinterPaper Roll Control Panel Slip Control Panel2Using the Printer Indicator lightsButtons Paper roll panel lightsSlip panel lights Slip Paper HandlingAfter printing when the Slip light is off, remove the slip Reading Micr characters on personal checks Using the Micr Reader Option6Using the Printer Troubleshooting TroubleshootingGeneral problems Printing problems2Troubleshooting Error light is off, but nothing is printedSlip section printout is faint Cleaning the paper roll print headPaper roll printing is poor 4Troubleshooting Paper handling problemsLine of dots is missing in the printout Paper is jammed inside the printerTroubleshooting Auto cutter is jammed Auto cutter problems6Troubleshooting Mica cleaning method Recommended Cleaning the Optional Micr MechanismCleaning procedure During in the self test mode8Troubleshooting Command code sequence Explanatin of a cleaning sheetMoistened Cleaning sheet Adhesice cleaning sheet Refer to FigureHexadecimal Dump 10TroubleshootingReference Information Printing SpecificationsSlip Paper Character size and printing speedReceipt Paper Character size, characters per line Line spacing default 4.23 mm 1/6Micr Reader Option Ribbon SpecificationsPaper Specifications 6Reference Information Ambient temperature and copy capabilitySlip paper Copy capability and paper thickness 8Reference Information Reference Information Reliability Electrical CharacteristicsCurrent Consumption atReceipt McbfEnvironmental Conditions TemperatureHumidity 12Reference InformationCommand Notation CommandsControl Commands CommandsDLE EOT n 2CommandsESC SP n DLE ENQ nESC $ nL nH 4CommandsESC ! n ESC & y c1 c2 x1 d1...dy × x1...xk d1...dy × xk ESC % nESC m nL nH d1 ... dk 6CommandsESC 3 n ESC nESC ? n 8CommandsESC = n ESC E n ESC C nESC D n1 ... nk NUL ESC G n 10CommandsESC J n ESC K nESC T n ESC R nESC V n 12CommandsESC U n ESC c 0 n ESC \ nL nHESC a n ESC c 3 n 14CommandsESC c 1 n Each bit of n is used as follows ESC c 4 nESC c 5 n 16CommandsESC d n ESC f t1 t2ESC q ESC p m t1 t2GS ! n 18CommandsGS x y d1 ... dx × y × GS $ nL nHGS B n 20CommandsGS / m GS I n GS H nGS L nL nH 22CommandsGS P x y ➀ GS V m ➁ GS V m nGS r t m GS W nL nHGS \ nL nH GS a n 24Commands➀ GS k m d1...dk NUL ➁ GS k m n d1...dn GS f nGS r n 26CommandsGS w n 28Commands Micr Control Commands only for printers with MicrDLE EOT BS n FS a 0 nFS c FS aFS b 30Commands Setting the DIP Switches Dip Switch and Paper Near End SettingsDIP switch functions Serial interface specification2Dip Switch and Paper Near End Settings Dip Switch and Paper Near End Settings A-3 4Dip Switch and Paper Near End Settings Parallel interface specificationDip Switch and Paper Near End Settings A-5 6Dip Switch and Paper Near End Settings Changing the DIP switch settingsDip Switch and Paper Near End Settings A-7 Adjusting the Paper Near End Sensor8Dip Switch and Paper Near End Settings Epson Sales Subsidiaries B-1 Epson Sales Subsidiaries2EPSON Sales Subsidiaries