Epson TM-H5000/H5000P manual Hexadecimal Dump, 10Troubleshooting

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Hexadecimal Dump

This feature allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hex dump function, the printer prints all commands and other data in hexadecimal format along with a guide section to help you find specific commands.

To use the hex dump feature, follow these steps:

1.After you make sure that the printer is off, open the cover.

2.Hold down the FEED button while you turn on the printer.

3.Close the cover.

4.Run any software program that sends data to the printer. The printer prints “Hexadecimal Dump” and then all the codes it receives in a two-column format. The first column contains the hexadecimal codes and the second column gives the ASCII characters that correspond to the codes.

Hexadecimal Dump

1B 21 00 1B 26 02 40 40 . ! . . & . @ @ 1B 25 01 1B 63 34 00 1B . % . . c4 . . 41 42 43 44 45 46 47 48 ABCDEFGH

❏A period (.) is printed for each code that has no ASCII equivalent.

❏During the hex dump all commands except DLE EOT and DLE ENQ are disabled.

5.Open the cover to set the printer off line so that it will print the last line.

6.Close the cover and turn off the printer or reset it to turn off the hex dump mode.

3-10Troubleshooting

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Contents TM-H5000/H5000P TM-H5000/H5000P Labels Printer Parts and LabelsInstalling and Replacing Paper Setting Up the PrinterSolving Problems Quick ReferencePage For American Users FCC Compliance StatementIii Declaration of Conformity EMI and Safety Standards Applied About This Manual Setting Up and UsingReference Introduction FeaturesSlip Section Receipt SectionOrdering Paper and Supplies Options and AccessoriesSpecified Thermal Paper NTP080-80 Jujo Thermal Oy Finland Other Qualified Suppliers for Thermal PaperKanzaki Specialty Papers, Inc Ordering Ribbon CassettesContents Xii Unpacking Setting Up the PrinterRemoving the protective material 2Setting Up the PrinterConnecting the computer Connecting the Cables and Grounding the Printer4Setting Up the Printer Connecting the Drawer Anschließen der Lade 6Setting Up the PrinterGrounding the Printer Connecting the Display Module8Setting Up the Printer Connecting the Power SupplyPage 10Setting Up the Printer Installing or Replacing the Paper RollSetting Up the Printer 12Setting Up the Printer Installing the Ribbon Cassette 14Setting Up the Printer Self Test Using the Power Switch CoverRunning the self test with a paper roll Running the self test with slip paper 16Setting Up the PrinterAdjustments and Settings 18Setting Up the Printer Operating the Control Panels Using the PrinterPaper Roll Control Panel Slip Control Panel2Using the Printer Indicator lightsButtons Paper roll panel lightsSlip panel lights Slip Paper HandlingAfter printing when the Slip light is off, remove the slip Reading Micr characters on personal checks Using the Micr Reader Option6Using the Printer Troubleshooting TroubleshootingGeneral problems Printing problems2Troubleshooting Error light is off, but nothing is printedPaper roll printing is poor Cleaning the paper roll print headSlip section printout is faint 4Troubleshooting Paper handling problemsLine of dots is missing in the printout Paper is jammed inside the printerTroubleshooting 6Troubleshooting Auto cutter problemsAuto cutter is jammed Mica cleaning method Recommended Cleaning the Optional Micr MechanismCleaning procedure During in the self test mode8Troubleshooting Command code sequence Explanatin of a cleaning sheetMoistened Cleaning sheet Adhesice cleaning sheet Refer to FigureHexadecimal Dump 10TroubleshootingReference Information Printing SpecificationsSlip Paper Character size and printing speedReceipt Paper Character size, characters per line Line spacing default 4.23 mm 1/6Micr Reader Option Ribbon SpecificationsPaper Specifications Slip paper Ambient temperature and copy capability6Reference Information Copy capability and paper thickness 8Reference Information Reference Information Reliability Electrical CharacteristicsCurrent Consumption atReceipt McbfEnvironmental Conditions TemperatureHumidity 12Reference InformationCommand Notation CommandsControl Commands CommandsDLE EOT n 2CommandsESC SP n DLE ENQ nESC ! n 4CommandsESC $ nL nH ESC & y c1 c2 x1 d1...dy × x1...xk d1...dy × xk ESC % nESC m nL nH d1 ... dk 6CommandsESC 3 n ESC nESC = n 8CommandsESC ? n ESC D n1 ... nk NUL ESC C nESC E n ESC G n 10CommandsESC J n ESC K nESC T n ESC R nESC U n 12CommandsESC V n ESC a n ESC \ nL nHESC c 0 n ESC c 1 n 14CommandsESC c 3 n Each bit of n is used as follows ESC c 4 nESC c 5 n 16CommandsESC d n ESC f t1 t2ESC q ESC p m t1 t2GS ! n 18CommandsGS x y d1 ... dx × y × GS $ nL nHGS / m 20CommandsGS B n GS I n GS H nGS L nL nH 22CommandsGS P x y ➀ GS V m ➁ GS V m nGS \ nL nH GS W nL nHGS r t m GS a n 24Commands➀ GS k m d1...dk NUL ➁ GS k m n d1...dn GS f nGS r n 26CommandsGS w n 28Commands Micr Control Commands only for printers with MicrDLE EOT BS n FS a 0 nFS b FS aFS c 30Commands Setting the DIP Switches Dip Switch and Paper Near End SettingsDIP switch functions Serial interface specification2Dip Switch and Paper Near End Settings Dip Switch and Paper Near End Settings A-3 4Dip Switch and Paper Near End Settings Parallel interface specificationDip Switch and Paper Near End Settings A-5 6Dip Switch and Paper Near End Settings Changing the DIP switch settingsDip Switch and Paper Near End Settings A-7 Adjusting the Paper Near End Sensor8Dip Switch and Paper Near End Settings Epson Sales Subsidiaries B-1 Epson Sales Subsidiaries2EPSON Sales Subsidiaries