Epson TM-H5000/H5000P manual Troubleshooting

Page 44

3.If paper is caught in the automatic cutter in the receipt section and the paper roll cover cannot be opened, open the cutter cover as shown below.

4.Then turn the knob until you see in the opening, as shown in the illustration below. This returns the cutter blade to the normal position. Also notice that there is a label near the cutter to assist you.

5.Close the cutter cover.

6.Open the paper roll cover.

7.Remove the jammed paper.

Troubleshooting 3-5

Image 44

Contents TM-H5000/H5000P TM-H5000/H5000P Printer Parts and Labels LabelsSetting Up the Printer Installing and Replacing PaperSolving Problems Quick ReferencePage Iii FCC Compliance StatementFor American Users Declaration of Conformity EMI and Safety Standards Applied Reference Setting Up and UsingAbout This Manual Features IntroductionSlip Section Receipt SectionSpecified Thermal Paper NTP080-80 Options and AccessoriesOrdering Paper and Supplies Other Qualified Suppliers for Thermal Paper Jujo Thermal Oy FinlandOrdering Ribbon Cassettes Kanzaki Specialty Papers, IncContents Xii Setting Up the Printer Unpacking2Setting Up the Printer Removing the protective materialConnecting the Cables and Grounding the Printer Connecting the computer4Setting Up the Printer Connecting the Drawer 6Setting Up the Printer Anschließen der LadeConnecting the Display Module Grounding the PrinterConnecting the Power Supply 8Setting Up the PrinterPage Installing or Replacing the Paper Roll 10Setting Up the PrinterSetting Up the Printer 12Setting Up the Printer Installing the Ribbon Cassette 14Setting Up the Printer Running the self test with a paper roll Using the Power Switch CoverSelf Test 16Setting Up the Printer Running the self test with slip paperAdjustments and Settings 18Setting Up the Printer Using the Printer Operating the Control PanelsPaper Roll Control Panel Slip Control PanelIndicator lights 2Using the PrinterButtons Paper roll panel lightsSlip Paper Handling Slip panel lightsAfter printing when the Slip light is off, remove the slip Using the Micr Reader Option Reading Micr characters on personal checks6Using the Printer Troubleshooting TroubleshootingGeneral problems Printing problemsError light is off, but nothing is printed 2TroubleshootingSlip section printout is faint Cleaning the paper roll print headPaper roll printing is poor Paper handling problems 4TroubleshootingLine of dots is missing in the printout Paper is jammed inside the printerTroubleshooting Auto cutter is jammed Auto cutter problems6Troubleshooting Cleaning the Optional Micr Mechanism Mica cleaning method RecommendedCleaning procedure During in the self test mode8Troubleshooting Explanatin of a cleaning sheet Command code sequenceMoistened Cleaning sheet Adhesice cleaning sheet Refer to Figure10Troubleshooting Hexadecimal DumpPrinting Specifications Reference InformationSlip Paper Character size and printing speedReceipt Paper Line spacing default 4.23 mm 1/6 Character size, characters per lineRibbon Specifications Micr Reader OptionPaper Specifications 6Reference Information Ambient temperature and copy capabilitySlip paper Copy capability and paper thickness 8Reference Information Reference Information Electrical Characteristics ReliabilityCurrent Consumption atMcbf ReceiptTemperature Environmental ConditionsHumidity 12Reference InformationCommands Command NotationControl Commands Commands2Commands DLE EOT nDLE ENQ n ESC SP nESC $ nL nH 4CommandsESC ! n ESC % n ESC & y c1 c2 x1 d1...dy × x1...xk d1...dy × xk6Commands ESC m nL nH d1 ... dkESC n ESC 3 nESC ? n 8CommandsESC = n ESC E n ESC C nESC D n1 ... nk NUL 10Commands ESC G nESC J n ESC K nESC R n ESC T nESC V n 12CommandsESC U n ESC c 0 n ESC \ nL nHESC a n ESC c 3 n 14CommandsESC c 1 n ESC c 4 n Each bit of n is used as follows16Commands ESC c 5 nESC d n ESC f t1 t2ESC p m t1 t2 ESC q18Commands GS ! nGS $ nL nH GS x y d1 ... dx × y ×GS B n 20CommandsGS / m GS H n GS I n22Commands GS L nL nHGS P x y ➀ GS V m ➁ GS V m nGS r t m GS W nL nHGS \ nL nH 24Commands GS a nGS f n ➀ GS k m d1...dk NUL ➁ GS k m n d1...dn26Commands GS r nGS w n Micr Control Commands only for printers with Micr 28CommandsDLE EOT BS n FS a 0 nFS c FS aFS b 30Commands Dip Switch and Paper Near End Settings Setting the DIP SwitchesDIP switch functions Serial interface specification2Dip Switch and Paper Near End Settings Dip Switch and Paper Near End Settings A-3 Parallel interface specification 4Dip Switch and Paper Near End SettingsDip Switch and Paper Near End Settings A-5 Changing the DIP switch settings 6Dip Switch and Paper Near End SettingsAdjusting the Paper Near End Sensor Dip Switch and Paper Near End Settings A-78Dip Switch and Paper Near End Settings Epson Sales Subsidiaries Epson Sales Subsidiaries B-12EPSON Sales Subsidiaries