Epson TM-H5000/H5000P manual Auto cutter problems, Auto cutter is jammed, 6Troubleshooting

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Auto cutter problems

The auto cutter is jammed.

If a foreign object such as a push pin or paper clip drops in the auto cutter and causes the auto cutter to lock up, the printer enters an error state and begins the recovery operation automatically.

If the problem is not serious, the auto cutter returns to its normal position without any intervention by the user.

If the auto cutter does not return to its normal position by itself, follow the steps below to correct the problem:

1.Pull the cutter cover toward you so that you can rotate the cutter motor knob.

3-6Troubleshooting

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Contents TM-H5000/H5000P TM-H5000/H5000P Labels Printer Parts and LabelsInstalling and Replacing Paper Setting Up the PrinterSolving Problems Quick ReferencePage FCC Compliance Statement For American UsersIii Declaration of Conformity EMI and Safety Standards Applied Setting Up and Using About This ManualReference Introduction FeaturesSlip Section Receipt SectionOptions and Accessories Ordering Paper and SuppliesSpecified Thermal Paper NTP080-80 Jujo Thermal Oy Finland Other Qualified Suppliers for Thermal PaperKanzaki Specialty Papers, Inc Ordering Ribbon CassettesContents Xii Unpacking Setting Up the PrinterRemoving the protective material 2Setting Up the PrinterConnecting the computer Connecting the Cables and Grounding the Printer4Setting Up the Printer Connecting the Drawer Anschließen der Lade 6Setting Up the PrinterGrounding the Printer Connecting the Display Module8Setting Up the Printer Connecting the Power SupplyPage 10Setting Up the Printer Installing or Replacing the Paper RollSetting Up the Printer 12Setting Up the Printer Installing the Ribbon Cassette 14Setting Up the Printer Using the Power Switch Cover Self TestRunning the self test with a paper roll Running the self test with slip paper 16Setting Up the PrinterAdjustments and Settings 18Setting Up the Printer Operating the Control Panels Using the PrinterPaper Roll Control Panel Slip Control Panel2Using the Printer Indicator lightsButtons Paper roll panel lightsSlip panel lights Slip Paper HandlingAfter printing when the Slip light is off, remove the slip Reading Micr characters on personal checks Using the Micr Reader Option6Using the Printer Troubleshooting TroubleshootingGeneral problems Printing problems2Troubleshooting Error light is off, but nothing is printedCleaning the paper roll print head Paper roll printing is poorSlip section printout is faint 4Troubleshooting Paper handling problemsLine of dots is missing in the printout Paper is jammed inside the printerTroubleshooting Auto cutter problems 6TroubleshootingAuto cutter is jammed Mica cleaning method Recommended Cleaning the Optional Micr MechanismCleaning procedure During in the self test mode8Troubleshooting Command code sequence Explanatin of a cleaning sheetMoistened Cleaning sheet Adhesice cleaning sheet Refer to FigureHexadecimal Dump 10TroubleshootingReference Information Printing SpecificationsSlip Paper Character size and printing speedReceipt Paper Character size, characters per line Line spacing default 4.23 mm 1/6Micr Reader Option Ribbon SpecificationsPaper Specifications Ambient temperature and copy capability Slip paper6Reference Information Copy capability and paper thickness 8Reference Information Reference Information Reliability Electrical CharacteristicsCurrent Consumption atReceipt McbfEnvironmental Conditions TemperatureHumidity 12Reference InformationCommand Notation CommandsControl Commands CommandsDLE EOT n 2CommandsESC SP n DLE ENQ n4Commands ESC ! nESC $ nL nH ESC & y c1 c2 x1 d1...dy × x1...xk d1...dy × xk ESC % nESC m nL nH d1 ... dk 6CommandsESC 3 n ESC n8Commands ESC = nESC ? n ESC C n ESC D n1 ... nk NULESC E n ESC G n 10CommandsESC J n ESC K nESC T n ESC R n12Commands ESC U nESC V n ESC \ nL nH ESC a nESC c 0 n 14Commands ESC c 1 nESC c 3 n Each bit of n is used as follows ESC c 4 nESC c 5 n 16CommandsESC d n ESC f t1 t2ESC q ESC p m t1 t2GS ! n 18CommandsGS x y d1 ... dx × y × GS $ nL nH20Commands GS / mGS B n GS I n GS H nGS L nL nH 22CommandsGS P x y ➀ GS V m ➁ GS V m nGS W nL nH GS \ nL nHGS r t m GS a n 24Commands➀ GS k m d1...dk NUL ➁ GS k m n d1...dn GS f nGS r n 26CommandsGS w n 28Commands Micr Control Commands only for printers with MicrDLE EOT BS n FS a 0 nFS a FS bFS c 30Commands Setting the DIP Switches Dip Switch and Paper Near End SettingsDIP switch functions Serial interface specification2Dip Switch and Paper Near End Settings Dip Switch and Paper Near End Settings A-3 4Dip Switch and Paper Near End Settings Parallel interface specificationDip Switch and Paper Near End Settings A-5 6Dip Switch and Paper Near End Settings Changing the DIP switch settingsDip Switch and Paper Near End Settings A-7 Adjusting the Paper Near End Sensor8Dip Switch and Paper Near End Settings Epson Sales Subsidiaries B-1 Epson Sales Subsidiaries2EPSON Sales Subsidiaries