Epson TM-H5000/H5000P manual Paper handling problems, Line of dots is missing in the printout

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A line of dots is missing in the printout.

The print head may be damaged. Stop printing and contact your dealer or a qualified service person.

Paper handling problems

Paper is jammed inside the printer.

CAUTIONS:

Do not touch the print head because it can be very hot after printing continuously for a long time.

Do not move the print head carriage for the slip section.

To clear a paper jam, follow the steps below:

1.Turn the printer off and open the appropriate printer cover (either front or paper roll).

2.If the paper is jammed in the paper roll section, press the cover open button to open the cover. Then remove the jammed paper and put the roll back in the printer and close the cover.

If the paper is jammed in the slip section, open the front cover and remove the jammed paper.

3-4Troubleshooting

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Contents TM-H5000/H5000P TM-H5000/H5000P Labels Printer Parts and LabelsQuick Reference Setting Up the PrinterInstalling and Replacing Paper Solving ProblemsPage For American Users FCC Compliance StatementIii Declaration of Conformity EMI and Safety Standards Applied About This Manual Setting Up and UsingReference Receipt Section FeaturesIntroduction Slip SectionOrdering Paper and Supplies Options and AccessoriesSpecified Thermal Paper NTP080-80 Jujo Thermal Oy Finland Other Qualified Suppliers for Thermal PaperKanzaki Specialty Papers, Inc Ordering Ribbon CassettesContents Xii Unpacking Setting Up the PrinterRemoving the protective material 2Setting Up the PrinterConnecting the computer Connecting the Cables and Grounding the Printer4Setting Up the Printer Connecting the Drawer Anschließen der Lade 6Setting Up the PrinterGrounding the Printer Connecting the Display Module8Setting Up the Printer Connecting the Power SupplyPage 10Setting Up the Printer Installing or Replacing the Paper RollSetting Up the Printer 12Setting Up the Printer Installing the Ribbon Cassette 14Setting Up the Printer Self Test Using the Power Switch CoverRunning the self test with a paper roll Running the self test with slip paper 16Setting Up the PrinterAdjustments and Settings 18Setting Up the Printer Slip Control Panel Using the PrinterOperating the Control Panels Paper Roll Control PanelPaper roll panel lights Indicator lights2Using the Printer ButtonsSlip panel lights Slip Paper HandlingAfter printing when the Slip light is off, remove the slip Reading Micr characters on personal checks Using the Micr Reader Option6Using the Printer Printing problems TroubleshootingTroubleshooting General problems2Troubleshooting Error light is off, but nothing is printedPaper roll printing is poor Cleaning the paper roll print headSlip section printout is faint Paper is jammed inside the printer Paper handling problems4Troubleshooting Line of dots is missing in the printoutTroubleshooting 6Troubleshooting Auto cutter problemsAuto cutter is jammed During in the self test mode Cleaning the Optional Micr MechanismMica cleaning method Recommended Cleaning procedure8Troubleshooting Adhesice cleaning sheet Refer to Figure Explanatin of a cleaning sheetCommand code sequence Moistened Cleaning sheetHexadecimal Dump 10TroubleshootingCharacter size and printing speed Printing SpecificationsReference Information Slip PaperReceipt Paper Character size, characters per line Line spacing default 4.23 mm 1/6Micr Reader Option Ribbon SpecificationsPaper Specifications Slip paper Ambient temperature and copy capability6Reference Information Copy capability and paper thickness 8Reference Information Reference Information Consumption at Electrical CharacteristicsReliability CurrentReceipt Mcbf12Reference Information TemperatureEnvironmental Conditions HumidityCommands CommandsCommand Notation Control CommandsDLE EOT n 2CommandsESC SP n DLE ENQ nESC ! n 4CommandsESC $ nL nH ESC & y c1 c2 x1 d1...dy × x1...xk d1...dy × xk ESC % nESC m nL nH d1 ... dk 6CommandsESC 3 n ESC nESC = n 8CommandsESC ? n ESC D n1 ... nk NUL ESC C nESC E n ESC K n 10CommandsESC G n ESC J nESC T n ESC R nESC U n 12CommandsESC V n ESC a n ESC \ nL nHESC c 0 n ESC c 1 n 14CommandsESC c 3 n Each bit of n is used as follows ESC c 4 nESC f t1 t2 16CommandsESC c 5 n ESC d nESC q ESC p m t1 t2GS ! n 18CommandsGS x y d1 ... dx × y × GS $ nL nHGS / m 20CommandsGS B n GS I n GS H n➀ GS V m ➁ GS V m n 22CommandsGS L nL nH GS P x yGS \ nL nH GS W nL nHGS r t m GS a n 24Commands➀ GS k m d1...dk NUL ➁ GS k m n d1...dn GS f nGS r n 26CommandsGS w n FS a 0 n Micr Control Commands only for printers with Micr28Commands DLE EOT BS nFS b FS aFS c 30Commands Serial interface specification Dip Switch and Paper Near End SettingsSetting the DIP Switches DIP switch functions2Dip Switch and Paper Near End Settings Dip Switch and Paper Near End Settings A-3 4Dip Switch and Paper Near End Settings Parallel interface specificationDip Switch and Paper Near End Settings A-5 6Dip Switch and Paper Near End Settings Changing the DIP switch settingsDip Switch and Paper Near End Settings A-7 Adjusting the Paper Near End Sensor8Dip Switch and Paper Near End Settings Epson Sales Subsidiaries B-1 Epson Sales Subsidiaries2EPSON Sales Subsidiaries