Epson TM-H5000/H5000P manual Cleaning the paper roll print head, Paper roll printing is poor

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Paper roll printing is poor.

Paper dust on the heating element of the thermal print head can lower the print quality. Try cleaning the print head as described below:

Cleaning the paper roll print head

CAUTIONS:

After printing, the print head can be very hot. Be careful not to touch it. Also let it cool before you clean it.

Do not damage the print head by touching it with your fingers or any hard object.

1.Open the paper roll cover.

2.Clean the thermal element of the print head with a cotton swab moistened with an alcohol solvent (ethanol, methanol, or IPA).

Radiation plate

Head

Thermal element

The slip section printout is faint.

The ribbon may be worn out. Replace the ribbon cassette as described in Chapter 1.

Troubleshooting 3-3

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Contents TM-H5000/H5000P TM-H5000/H5000P Printer Parts and Labels LabelsSolving Problems Setting Up the PrinterInstalling and Replacing Paper Quick ReferencePage FCC Compliance Statement For American UsersIii Declaration of Conformity EMI and Safety Standards Applied Setting Up and Using About This ManualReference Slip Section FeaturesIntroduction Receipt SectionOptions and Accessories Ordering Paper and SuppliesSpecified Thermal Paper NTP080-80 Other Qualified Suppliers for Thermal Paper Jujo Thermal Oy FinlandOrdering Ribbon Cassettes Kanzaki Specialty Papers, IncContents Xii Setting Up the Printer Unpacking2Setting Up the Printer Removing the protective materialConnecting the Cables and Grounding the Printer Connecting the computer4Setting Up the Printer Connecting the Drawer 6Setting Up the Printer Anschließen der LadeConnecting the Display Module Grounding the PrinterConnecting the Power Supply 8Setting Up the PrinterPage Installing or Replacing the Paper Roll 10Setting Up the PrinterSetting Up the Printer 12Setting Up the Printer Installing the Ribbon Cassette 14Setting Up the Printer Using the Power Switch Cover Self TestRunning the self test with a paper roll 16Setting Up the Printer Running the self test with slip paperAdjustments and Settings 18Setting Up the Printer Paper Roll Control Panel Using the PrinterOperating the Control Panels Slip Control PanelButtons Indicator lights2Using the Printer Paper roll panel lightsSlip Paper Handling Slip panel lightsAfter printing when the Slip light is off, remove the slip Using the Micr Reader Option Reading Micr characters on personal checks6Using the Printer General problems TroubleshootingTroubleshooting Printing problemsError light is off, but nothing is printed 2TroubleshootingCleaning the paper roll print head Paper roll printing is poorSlip section printout is faint Line of dots is missing in the printout Paper handling problems4Troubleshooting Paper is jammed inside the printerTroubleshooting Auto cutter problems 6TroubleshootingAuto cutter is jammed Cleaning procedure Cleaning the Optional Micr MechanismMica cleaning method Recommended During in the self test mode8Troubleshooting Moistened Cleaning sheet Explanatin of a cleaning sheetCommand code sequence Adhesice cleaning sheet Refer to Figure10Troubleshooting Hexadecimal DumpSlip Paper Printing SpecificationsReference Information Character size and printing speedReceipt Paper Line spacing default 4.23 mm 1/6 Character size, characters per lineRibbon Specifications Micr Reader OptionPaper Specifications Ambient temperature and copy capability Slip paper6Reference Information Copy capability and paper thickness 8Reference Information Reference Information Current Electrical CharacteristicsReliability Consumption atMcbf ReceiptHumidity TemperatureEnvironmental Conditions 12Reference InformationControl Commands CommandsCommand Notation Commands2Commands DLE EOT nDLE ENQ n ESC SP n4Commands ESC ! nESC $ nL nH ESC % n ESC & y c1 c2 x1 d1...dy × x1...xk d1...dy × xk6Commands ESC m nL nH d1 ... dkESC n ESC 3 n8Commands ESC = nESC ? n ESC C n ESC D n1 ... nk NULESC E n ESC J n 10CommandsESC G n ESC K nESC R n ESC T n12Commands ESC U nESC V n ESC \ nL nH ESC a nESC c 0 n 14Commands ESC c 1 nESC c 3 n ESC c 4 n Each bit of n is used as followsESC d n 16CommandsESC c 5 n ESC f t1 t2ESC p m t1 t2 ESC q18Commands GS ! nGS $ nL nH GS x y d1 ... dx × y ×20Commands GS / mGS B n GS H n GS I nGS P x y 22CommandsGS L nL nH ➀ GS V m ➁ GS V m nGS W nL nH GS \ nL nHGS r t m 24Commands GS a nGS f n ➀ GS k m d1...dk NUL ➁ GS k m n d1...dn26Commands GS r nGS w n DLE EOT BS n Micr Control Commands only for printers with Micr28Commands FS a 0 nFS a FS bFS c 30Commands DIP switch functions Dip Switch and Paper Near End SettingsSetting the DIP Switches Serial interface specification2Dip Switch and Paper Near End Settings Dip Switch and Paper Near End Settings A-3 Parallel interface specification 4Dip Switch and Paper Near End SettingsDip Switch and Paper Near End Settings A-5 Changing the DIP switch settings 6Dip Switch and Paper Near End SettingsAdjusting the Paper Near End Sensor Dip Switch and Paper Near End Settings A-78Dip Switch and Paper Near End Settings Epson Sales Subsidiaries Epson Sales Subsidiaries B-12EPSON Sales Subsidiaries