Service
Before Calling Service
Troubleshooting Chart
Oven Problem | Possible Causes and Suggested Solutions |
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Oven door is locked and will not open, | Turn the oven off at the circuit breaker and wait five minutes. Turn breaker |
even after cooling. | back on. The oven should reset itself and will be operable. |
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Oven is not heating. | Check circuit breaker or fuse box to your house. Make sure there is proper |
| electrical power to the oven. Be sure oven temperature has been selected. |
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Oven is not cooking evenly. | Refer to cooking charts for recommended rack position. Check "Getting the |
| Most Out of Your Appliance" for tips and suggestions. |
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Baking results are not as expected. | Refer to cooking charts for recommended rack position. Check "Getting the |
| Most Out of Your Appliance" for tips and suggestions. Adjust oven calibra- |
| tion if necessary. See "Oven Temperature Offset" under "User Settings". |
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Food takes longer to cook than expected. | The oven is carefully calibrated to provide accurate results. However, the |
| temperature can be offset if food is consistently too brown or too light. See |
| "Oven Temperature Offset" under "User Settings". |
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Food is overcooked. | The oven is carefully calibrated to provide accurate results. However, the |
| temperature can be offset if food is consistently too brown or too light. See |
| "Oven Temperature Offset" under "User Settings". |
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Convection Bake/True Convection results | The oven temperature must be manually reduced by 25 ºF. Refer to cooking |
are not as expected. | charts and tips for rack positions, cooking times and pan selection. Adjust |
| oven calibration if necessary. See "Oven Temperature Offset" under "User |
| Settings". |
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Oven light is not working properly. | Replace or reinsert the light bulb if loose or defective. Touching the bulb with |
| fingers may cause the bulb to burn out. |
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Oven light does not turn off. | Check for obstruction in oven door. Check to see if hinge is bent. |
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Oven is not | Allow the oven to cool before running |
| or heavy spillovers before running |
| oven for the maximum |
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Clock and timer are not working properly. | Make sure there is electrical power to oven. |
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"E" and a number appears in display and | This is a fault code. Follow the instructions in the display. |
control beeps. | If the code remains or there are no instructions in the display, press INFO to |
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| display more information (if applicable) and to turn off the beep. |
| If the code is still displayed, write down the fault code number, turn off the |
| oven, and call Service. |
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With a new oven there is a strong odor | This is normal with a new oven and will disappear after a few uses. Operat- |
when oven is turned on. | ing the |
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Control does not react when a key is | Be sure that surface is clean and dry. Touch the center of the touch key. Use |
touched. | the flat part of your finger. |
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Fan is running during modes that do not | On some models, the convection fan runs while the oven is preheating. This |
use convection | is normal. |
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