Wacom manual Troubleshooting, Testing the DTF-521/PL-521, If there is no display

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DTF521_Manual.fm Page 29 Tuesday, February 28, 2006 10:36 AM

TROUBLESHOOTING

Most of the time your pen display tablet will work flawlessly. But if you are having trouble, Wacom recommends you do the following:

1.If the DTF-521/PL-521 pen display does not function properly, refer to the troubleshooting section below. See also Display troubleshooting on page 31, or look in the Pen tablet troubleshooting on page 33. Your problem may be described there and you can try the solution offered.

2.Open the Wacom pen display Read Me file for late-breaking information.

3.If you are having a compatibility conflict between your pen display and a new hardware or software product, check if a newer pen tablet software driver is available. See Obtaining driver downloads on page 39 for information on downloading an updated software driver. Wacom periodically updates the software driver to maintain compatibility with new products.

4.Check the FAQs (Frequently Asked Questions) on the Wacom web site for your region.

5.If you have tried the suggestions in this guide and still cannot resolve the problem, then contact Wacom for Technical Support. See the Read Me file for information on where to obtain support for your region.

Testing the DTF-521/PL-521

1.If the pen display power LED does not light, check the following:

•First verify that the green light on the power adapter is on. If the light is not on, check that the power cable is properly connected to the power adapter and to an active AC outlet.

•Check that the power adapter cable is securely connected to the DTF-521/PL-521 and that the pen display power switch is turned on. The pen display power LED will glow orange or blue whenever the DTF-521/PL-521 is on.

Important: Use only the AC adapter that came with your pen display. Other adapters may cause damage to your product.

2.If there is no display:

•Make sure that your computer is turned on. The power LED will light blue when the proper video signal is received, and orange if there is no video signal or if the computer is in a power saving mode.

•Verify that the DTF-521/PL-521 is connected to an active VGA connector.

•Check that your video card has been properly installed and is functional. If you have another display that is compatible with your video card, you can connect that display to the card in order to verify that the video card is operating correctly.

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Contents Pen Display This page intentionally left blank Introduction and Overview Environment Precautions on USE and HandlingTemperature and humidity Physical locationHg Lamps Inside this Product Contain Mercury and Must be HandlingDTF521Manual.fm Page 4 Tuesday, February 28, 2006 1036 AM Contents Unpacking Your PEN Display Package contentsFront view PEN Display ComponentsRear view System requirements InstallationVGA connector LCD monitor installationAdapter may damage the unit LCD monitor cabling diagramDTF521Manual.fm Page 12 Tuesday, February 28, 2006 1036 AM USB cable installation Pen tablet installationPen tablet cabling diagram Next steps Software installationWorking with Your PEN Display Setting up your work areaPen components Using the penPen operations Opening the control panel CustomizingCustomizing the pen Control panel overviewCalibrating your pen display Customizing the side switch button functions Adjusting double-clickControl panel details DTF521Manual.fm Page 22 Tuesday, February 28, 2006 1036 AM DTF521Manual.fm Page 23 Tuesday, February 28, 2006 1036 AM Enter button Adjusting the LCD monitorFactory presets, auto-sync, and user settings Working with on screen display settingsMenu Position DTF521Manual.fm Page 26 Tuesday, February 28, 2006 1036 AM Adjusting pitch and phase Power saving mode Sync Power savingVideo Power consumption Testing the DTF-521/PL-521 TroubleshootingIf there is no display Verify that the tablet and pen are working General display problems Display troubleshootingDisplay ripples or flickers VGA problemsGeneral problems Pen tablet troubleshootingTroubleshooting on DTF521Manual.fm Page 35 Tuesday, February 28, 2006 1036 AM Windows XP Windows-Specific ProblemsSupport. See Technical support options on Macintosh-Specific ProblemsTechnical support options Japan Obtaining driver downloadsAsia Pacific English China Replacing the pen tip CleaningAppendix Caring for your pen displayUsing an alternate mount or stand Macintosh OS Uninstalling the DTF-521/PL-521Windows XP or XP Windows 98SE, Me, orGeneral specifications Product specificationsLCD monitor Pen model FP-320 Purchasing parts and accessoriesPower adapter Pen tabletFederal Communications Commission FCC notice Radio and television interferenceCE declaration Warranty Warranty Service Outside of the U.S.A. and Canada Warranty Service in the U.S.A. and CanadaNorth and South America contact Important Notice to Customers License and WarrantyEurope, Africa and Middle East Software License Agreement Entitlement to Use the SoftwareGermany This page intentionally left blank Appendix
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