Wacom PL-521, DTF-521 manual Macintosh-Speciﬁc Problems, Support. See Technical support options on

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DTF521_Manual.fm Page 37 Tuesday, February 28, 2006 10:36 AM

Macintosh-Speciﬁc Problems

At startup, a dialog box	The pen display tablet was not detected at startup. Check that the
appears telling you that	USB interface cable is securely connected to a USB port on your
either the driver failed to	computer or to a USB hub. Make sure that the pen display power
load or the tablet	LED is on. If this does not correct the problem, see Troubleshooting
preferences have not yet	on page 29.
been created.	From the GO menu, select APPLICATIONS and open the UTILITIES

	folder. Launch the APPLE SYSTEM PROFILER and select the DEVICES
	AND VOLUMES tab. A USB tablet should be displayed by the proﬁler.
	If a USB tablet was not found, check the pen display’s USB cable
	connection or try plugging the pen display into a different USB port.
	If you are still having problems, go to the Applications/Utilities folder,
	open the Disk Utility program, and run REPAIR DISK PERMISSIONS from
	the FIRST AID tab. If this does not help, contact Wacom for Technical
	Support. See Technical support options on page 38.

Inkwell does not work	There may be a problem with the Inkwell preferences. Remove the
correctly with the pen	damaged preference ﬁles as follows. They will be recreated when
display tablet.	you enable handwriting recognition.
	1. From the Apple menu, choose SYSTEM PREFERENCES. From the
	System Preferences menu, choose SHOW ALL and select INK.
	Then turn off handwriting recognition.
	2. From the GO menu, choose your HOME. Open the LIBRARY and
	PREFERENCES folders. Then remove the following preferences:
	•	com.apple.ink.framework.plist
	•	com.apple.ink.inkpad.plist
	•	com.apple.ink.inkpad.sketch
	3. Go back to SYSTEM PREFERENCES and INK, and then enable
	handwriting recognition.

4. Test the Inkwell function using your Wacom pen display tablet and pen.

5. If this procedure does not resolve your problem with Inkwell, contact Apple Support for further assistance. Wacom is not the software manufacturer for Inkwell and we are limited in our abilities to support a third party software application.

Troubleshooting page 37

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Contents Pen Display This page intentionally left blank Introduction and Overview Environment Precautions on USE and HandlingTemperature and humidity Physical locationHg Lamps Inside this Product Contain Mercury and Must be HandlingDTF521Manual.fm Page 4 Tuesday, February 28, 2006 1036 AM Contents Unpacking Your PEN Display Package contentsFront view PEN Display ComponentsRear view System requirements InstallationVGA connector LCD monitor installationAdapter may damage the unit LCD monitor cabling diagramDTF521Manual.fm Page 12 Tuesday, February 28, 2006 1036 AM Pen tablet installation USB cable installationPen tablet cabling diagram Next steps Software installationWorking with Your PEN Display Setting up your work areaPen components Using the penPen operations Opening the control panel CustomizingCustomizing the pen Control panel overviewCalibrating your pen display Adjusting double-click Customizing the side switch button functionsControl panel details DTF521Manual.fm Page 22 Tuesday, February 28, 2006 1036 AM DTF521Manual.fm Page 23 Tuesday, February 28, 2006 1036 AM Enter button Adjusting the LCD monitorFactory presets, auto-sync, and user settings Working with on screen display settingsMenu Position DTF521Manual.fm Page 26 Tuesday, February 28, 2006 1036 AM Adjusting pitch and phase Power saving Power saving mode SyncVideo Power consumption Troubleshooting Testing the DTF-521/PL-521If there is no display Verify that the tablet and pen are working General display problems Display troubleshootingDisplay ripples or ﬂickers VGA problemsGeneral problems Pen tablet troubleshootingTroubleshooting on DTF521Manual.fm Page 35 Tuesday, February 28, 2006 1036 AM Windows XP Windows-Speciﬁc ProblemsSupport. See Technical support options on Macintosh-Speciﬁc ProblemsTechnical support options Obtaining driver downloads JapanAsia Paciﬁc English China Replacing the pen tip CleaningAppendix Caring for your pen displayUsing an alternate mount or stand Macintosh OS Uninstalling the DTF-521/PL-521Windows XP or XP Windows 98SE, Me, orProduct speciﬁcations General speciﬁcationsLCD monitor Pen model FP-320 Purchasing parts and accessoriesPower adapter Pen tabletRadio and television interference Federal Communications Commission FCC noticeCE declaration Warranty Warranty Service in the U.S.A. and Canada Warranty Service Outside of the U.S.A. and CanadaNorth and South America contact Important Notice to Customers License and WarrantyEurope, Africa and Middle East Software License Agreement Entitlement to Use the SoftwareGermany This page intentionally left blank Appendix