Wacom PL-521, DTF-521 manual Display troubleshooting, General display problems

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DTF521_Manual.fm Page 31 Tuesday, February 28, 2006 10:36 AM

Display troubleshooting

If you encounter problems with the DTF-521/PL-521 display, refer to the following tables; your problem may be described here and you can try the solution offered. For additional information about color issues, refer to the documentation that came with your operating system or applications.

General display problems

 

No display. The power LED is off.

• Verify that the AC power cable is connected, and that the

 

 

 

 

DTF-521/PL-521 power switch is turned on.

 

 

 

 

 

 

No display. The power LED is lit

•

Check the contrast, brightness, and backlight controls. Adjust as

 

blue.

 

necessary, or open the OSD menu, go to the RESET menu and select

 

 

 

 

the RECALL option.

 

 

 

 

 

 

The power LED is lit orange.

•

Your computer may be in a power management mode. Touch the

 

The following message appears

 

pen tip to the display screen, move the mouse, or depress any key on

 

 

your keyboard.

 

briefly on your display screen:

 

 

• Turn off both your computer and the DTF-521/PL-521 pen display,

 

 

 

 

 

 

 

and check the video cable for bent or broken connector pins.

 

 

 

 

Then properly connect the video cable and turn on the pen display

 

 

 

 

and your computer.

 

 

 

• Verify that the video card is properly installed.

 

 

 

 

 

The following message appears

• Check that your computer is turned on.

 

briefly on your display screen:

• Verify that you are using the video cable that came with the

 

 

 

 

 

 

 

DTF-521/PL-521.

 

 

 

 

 

 

 

• Check that the DTF-521/PL-521 video cable is fully connected.

 

 

 

• Turn off both your computer and the DTF-521/PL-521 pen display,

 

 

 

 

and check the video cable and any video adapters for bent or broken

 

 

 

 

connector pins. Then properly connect the video cable and any

 

 

 

 

 

 

 

 

necessary adapters.

 

 

 

 

 

The following message appears

• The input signal frequency is incorrectly set or not compatible with

 

briefly on your display screen:

 

the DTF-521/PL-521. For XGA, set the refresh rate (vertical

 

 

 

 

frequency) between 45 and 70 Hz. For other modes, set the

 

 

 

 

 

 

 

 

frequency to some value between 45 and 75 Hz. If your video card

 

 

 

 

driver supports adjustment of the horizontal frequency, make sure it

 

 

 

 

is set to some value between 30 and 57 kHz. On a single monitor

 

 

 

 

system you will need to connect a different display to change the

 

 

 

 

refresh rate.

 

 

 

 

 

 

 

• The resolution is set too high (1024 x 768, maximum).

 

 

 

• The refresh rate is set too high (70 Hz maximum for XGA, and 75 Hz

 

 

 

 

maximum for other modes).

 

 

 

• Set the display properties to detect plug and play monitors.

 

 

 

 

 

 

The following message appears

•

The maximum refresh rate in XGA mode is 70 Hz. Set the refresh

 

briefly on your display screen:

 

rate (vertical frequency) to some value between 45 and 70 Hz.

Troubleshooting page 31

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Contents Pen Display This page intentionally left blank Introduction and Overview Temperature and humidity Precautions on USE and HandlingPhysical location EnvironmentHg Lamps Inside this Product Contain Mercury and Must be HandlingDTF521Manual.fm Page 4 Tuesday, February 28, 2006 1036 AM Contents Unpacking Your PEN Display Package contentsFront view PEN Display ComponentsRear view System requirements InstallationVGA connector LCD monitor installationAdapter may damage the unit LCD monitor cabling diagramDTF521Manual.fm Page 12 Tuesday, February 28, 2006 1036 AM Pen tablet installation USB cable installationPen tablet cabling diagram Next steps Software installationWorking with Your PEN Display Setting up your work areaPen components Using the penPen operations Opening the control panel CustomizingCustomizing the pen Control panel overviewCalibrating your pen display Adjusting double-click Customizing the side switch button functionsControl panel details DTF521Manual.fm Page 22 Tuesday, February 28, 2006 1036 AM DTF521Manual.fm Page 23 Tuesday, February 28, 2006 1036 AM Factory presets, auto-sync, and user settings Adjusting the LCD monitorWorking with on screen display settings Enter buttonMenu Position DTF521Manual.fm Page 26 Tuesday, February 28, 2006 1036 AM Adjusting pitch and phase Power saving Power saving mode SyncVideo Power consumption Troubleshooting Testing the DTF-521/PL-521If there is no display Verify that the tablet and pen are working General display problems Display troubleshootingDisplay ripples or flickers VGA problemsGeneral problems Pen tablet troubleshootingTroubleshooting on DTF521Manual.fm Page 35 Tuesday, February 28, 2006 1036 AM Windows XP Windows-Specific ProblemsSupport. See Technical support options on Macintosh-Specific ProblemsTechnical support options Obtaining driver downloads JapanAsia Pacific English China Appendix CleaningCaring for your pen display Replacing the pen tipUsing an alternate mount or stand Windows XP or XP Uninstalling the DTF-521/PL-521Windows 98SE, Me, or Macintosh OSProduct specifications General specificationsLCD monitor Power adapter Purchasing parts and accessoriesPen tablet Pen model FP-320Radio and television interference Federal Communications Commission FCC noticeCE declaration Warranty Warranty Service in the U.S.A. and Canada Warranty Service Outside of the U.S.A. and CanadaNorth and South America contact Europe, Africa and Middle East Software License Agreement License and WarrantyEntitlement to Use the Software Important Notice to CustomersGermany This page intentionally left blank Appendix
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