Wacom PL-521, DTF-521 manual Pen tablet troubleshooting, General problems

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DTF521_Manual.fm Page 33 Tuesday, February 28, 2006 10:36 AM

Pen tablet troubleshooting

If you encounter problems with the DTF-521/PL-521 pen display, refer to the following tables.

Your problem may be described here, and you can try the solution offered. Be sure you refer to the DTF-521/PL-521 Read Me file for the latest information.

For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport and follow the links to the FAQs.

General problems

The computer does not

Check if there is an available USB port on a USB hub. If none are

have an available USB port.

available you will need to add a USB hub or USB card.

 

 

A USB device plugged into

1. Make sure the pen display itself is properly connected to a

one of the pen display’s

working USB port on your computer.

integrated USB ports does

2. Then be sure the pen display is powered on and that the power

not function.

LED lights blue. The DTF-521/PL-521 contains a powered USB

 

 

hub and the integrated USB ports will not work when the power is

 

off.

 

 

The pen display power LED

Make sure the pen display power switch is turned on.

is off.

Check that the AC power adapter is plugged into both the pen display

 

 

and an active power outlet.

 

Use only the power adapter that came with the pen display; other

 

adapters may cause damage to your product.

 

 

The pen works only in

The pen display tablet driver software was not installed or did not load

mouse mode, and does

properly. Make sure the tablet driver software is installed and

not draw with pressure-

functioning. Install the pen tablet driver software in accordance with

sensitivity.

the instructions found in the Installation section of this guide.

 

 

The pen does not draw with

Some applications require that you turn on the pressure capabilities

pressure-sensitivity.

within the application or selected tool before the pen will respond as a

 

pressure-sensitive tool.

 

 

Clicking is difficult.

Open the Pen Tablet control panel and go to the Pen tab. Try using a

 

lighter TIP FEEL.

 

 

The pen selects everything

Open the Pen Tablet control panel and go to the PEN tab. Move the

or will not stop drawing.

TIP FEEL slider toward FIRM. If this does not help, see Testing the

 

DTF-521/PL-521 on page 29.

Double-clicking is difficult.

Be sure you are quickly tapping the display screen twice in the same place on the pen display tablet’s active area. Wacom recommends using the side switch to double-click. See Adjusting double-clickon page 21.

Try increasing the DOUBLE CLICK DISTANCE or using a lighter TIP FEEL.

Windows: Try setting your system to launch programs with a single click. See Pen operations on page 17.

Troubleshooting page 33

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Contents Pen Display This page intentionally left blank Introduction and Overview Environment Precautions on USE and HandlingTemperature and humidity Physical locationHg Lamps Inside this Product Contain Mercury and Must be HandlingDTF521Manual.fm Page 4 Tuesday, February 28, 2006 1036 AM Contents Unpacking Your PEN Display Package contentsFront view PEN Display ComponentsRear view System requirements InstallationVGA connector LCD monitor installationAdapter may damage the unit LCD monitor cabling diagramDTF521Manual.fm Page 12 Tuesday, February 28, 2006 1036 AM Pen tablet cabling diagram Pen tablet installationUSB cable installation Next steps Software installationWorking with Your PEN Display Setting up your work areaPen components Using the penPen operations Opening the control panel CustomizingCustomizing the pen Control panel overviewCalibrating your pen display Control panel details Adjusting double-clickCustomizing the side switch button functions DTF521Manual.fm Page 22 Tuesday, February 28, 2006 1036 AM DTF521Manual.fm Page 23 Tuesday, February 28, 2006 1036 AM Enter button Adjusting the LCD monitorFactory presets, auto-sync, and user settings Working with on screen display settingsMenu Position DTF521Manual.fm Page 26 Tuesday, February 28, 2006 1036 AM Adjusting pitch and phase Video Power consumption Power savingPower saving mode Sync If there is no display TroubleshootingTesting the DTF-521/PL-521 Verify that the tablet and pen are working General display problems Display troubleshootingDisplay ripples or flickers VGA problemsGeneral problems Pen tablet troubleshootingTroubleshooting on DTF521Manual.fm Page 35 Tuesday, February 28, 2006 1036 AM Windows XP Windows-Specific ProblemsSupport. See Technical support options on Macintosh-Specific ProblemsTechnical support options Asia Pacific English China Obtaining driver downloadsJapan Replacing the pen tip CleaningAppendix Caring for your pen displayUsing an alternate mount or stand Macintosh OS Uninstalling the DTF-521/PL-521Windows XP or XP Windows 98SE, Me, orLCD monitor Product specificationsGeneral specifications Pen model FP-320 Purchasing parts and accessoriesPower adapter Pen tabletCE declaration Radio and television interferenceFederal Communications Commission FCC notice Warranty North and South America contact Warranty Service in the U.S.A. and CanadaWarranty Service Outside of the U.S.A. and Canada Important Notice to Customers License and WarrantyEurope, Africa and Middle East Software License Agreement Entitlement to Use the SoftwareGermany This page intentionally left blank Appendix
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