7. TROUBLESHOOTING
7. TROUBLESHOOTING
WARNING!
If you cannot solve a problem with the following solutions, do not attempt to repair it by yourself. Turn the power off, unplug the printer, then contact your authorized TOSHIBA TEC representative for assistance.
Problem |
| Check Point |
The power is not turned | • | Is the power cord |
on. (Power LED does |
| plugged in correctly? |
not light.) | • | Is power supplied to the |
|
| AC outlet? |
| • Has the circuit breaker | |
|
| tripped? |
|
|
|
Receipt paper is not | • | Is the receipt roll loaded |
issued. |
| properly? |
| • Does a paper jam error | |
|
| occur? |
|
|
|
No printing is performed | • | Is the interface cable |
though the POWER LED |
| connected correctly? |
lights. | • | Does the specification |
|
| of the interface cable |
|
| meet that of the POS |
|
| terminal or the printer? |
|
|
|
Issued receipt paper is | • | Is the print head dirty? |
stained. |
|
|
|
|
|
Irregular print/blurred | • | Is the proper paper |
| used? | |
| • | Is the paper |
|
| dampened? |
Solution
•Plug it in correctly.
•If it is not a power failure, check if the power is supplied to the AC outlet with another electric appliance. If not, contact your nearest power company.
•Check the circuit breaker.
•Refer to Section 5.3 and load the receipt roll properly.
•Refer to Section 6.2 and remove the jammed paper, and
•Connect the interface cable correctly.
•Use a TOSHIBA TEC- recommended interface cable or an interface cable which meets the specification of the printer.
•Refer to Section 6.1 and clean the print head.
•Refer to Section 2.2 and use the TOSHIBA TEC specified paper.
•Do not use dampened paper
NOTE: If any problem occurs other than the above, please contact your authorized TOSHIBA TEC representative.