Toshiba B-443 owner manual Troubleshooting Guide, Problem Solution

EO1-33013

4.3 Troubleshooting Guide

The following guide lists some of the most common problems that may be encountered when operating the B-443 bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance

Problem	Solution
Ribbon does not advance or rewind	Turn off the printer power. Adjust and
	re-install the ribbon and label, and
	then turn on the printer power again.
Poor print quality	Clean the thermal print head.
	Adjust the print density setting.
	Ribbon and media are not compatible.
Power indicator does not illuminate	Check the power cord, see whether it
	is properly connected.
ON-LINEindicator is off. ERR. LED	Out of paper or out of ribbon
flashes	Calibrate the sensitivity of gap sensor.
ON-LINEindicator is off. ERR.	Command syntax is not correct.
Indicator is on	Rewind ribbon paper core is not
	installed.
	Serial port baud rate setting is not
	correct.
Continuous feeding when printing	Calibrate the gap sensor.
labels

Note: When the voltage is too low or when the printing covers a wide range on the label, the print density may become inadequate. In this situation, please lower the print speed to secure normal print quality.

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