TOSHIBA
PROCEDURE
User must contact TIC via e-mail upsservice@tic.toshiba.com, or phone 1-877-867-8773 (outside the U.S. call 713-466-0277), no later than 90 days after User’s discovery of occurrence or defect in UPS, UPS part, and/or BATTERY but in no event after the expiration of the respective warranty period. Subject to the limitations of this policy and product type, TIC service or TIC service representative shall repair/replace the UPS/part warranted hereunder, without charge for material, labor. If TIC determines that the requested repair is not covered under this limited warranty policy, then TIC shall advise customer and quote cost of repair. Repair charges shall be based on service parts price and prevailing service charges at the time of repair.
If the case in process is a BATTERY (stand-alone and/or cabinet) TIC will use its published Battery Diagnostic Document to evaluate warranty applicability. First, TIC will make sure that the storage, maintenance, installation, and operating conditions were met; then the BATTERY capacity will be tested in accordance with the “performance test” guidelines IEEE Std 450. If the BATTERY fails to deliver 70% of its rated capacity it shall be deemed defective and be replaced. Either float or cyclic service will be used to determine the warranty credit (as per published Battery Diagnostic Document). The typical credit applied will be as in the following table:
Credit for Replacement Battery When Approved Warranty
Time from Shipment | UPS Batteries | Cost to Customer |
(months) | % Credit | % List Price |
0-24 | 100 | 0 |
25-30 | 55 | 45 |
31-36 | 45 | 55 |
37-42 | 35 | 65 |
43-48 | 25 | 75 |
49-54 | 15 | 85 |
55-60 | 5 | 95 |
MODIFICATIONS
No representative, salesperson, agent, distributor, or employee of TIC is authorized to modify any of the terms of this warranty, unless modifications are made in writing and signed by an authorized TIC officer.
THIS WARRANTY REPRESENTS THE ENTIRE AGREEMENT BETWEEN TIC AND USER WITH RESPECT TO THE SUBJECT MATTER HEREIN AND SUPERSEDES ALL PRIOR OR CONTEMPORANEOUS ORAL OR WRITTEN COMMUNICATIONS, REPRESENTATIONS, UNDERSTANDINGS OR AGREEMENTS RELATING TO THIS SUBJECT
36
