Toshiba GA-1330 Troubleshooting, Problem Cause and solution, Format of the received image data

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TROUBLESHOOTING

TROUBLESHOOTING

If a problem or question arises, try to solve the situation using the following information before contacting your service technician.

Image transmission problems are explained here. For image scanning problems, see the operation manual for the machine.

Problem	Cause and solution
	The selected "Scan Size" setting is smaller than the actual original size.
	→ Set the scan size to the actual original size (p.17) and make sure that the
	original is placed in the correct orientation (p.20).
The scanned image is clipped.	If you intentionally selected a size setting smaller than the actual original size,
	take into consideration the part of the original that you wish to scan when
	placing the original. For example, if the actual size is 8-1/2" x 11" and you
	selected 5-1/2" x 8-1/2" for the size setting, place the original so that the part
	that you wish to scan is within the 5-1/2" x 8-1/2" area at the left, center of the
	glass.
	The viewer program used by the recipient does not support the
	format of the received image data.
The received image data cannot be	→ Try selecting a different file type (TIFF / PDF / JPEG) and/or a different
	compression format (None, MH (G3), MMR (G4)) when sending the image
opened.	data.
	Otherwise, have the recipient use Desktop Document Manager or a viewer
	program that supports the above combinations of file types and compression
	formats.
When the same file name is used for two	The first file may still remain in the cache of the file server client. Disable
successive Scan to FTP transmissions,	use of the cache in the client software.
the second file is not sent.
	There is a mistake in the stored destination information or the wrong
	destination was selected.
The recipient does not receive	→ Make sure that the correct destination information is stored. If there is a
	mistake, correct it (p.12).
transmitted data.	* If delivery by e-mail (Scan to E-mail) is unsuccessful, an error message such
	as "Undelivered Message" may be sent to the designated administrator's
	e-mail address. This information may help you determine the cause of the
	problem.
	Check the Web page to see if a limit has been set for the size of image
	files sent using Scan to E-mail (the factory default setting is "Unlimited").
	A limit can be set from 1 MB to 10 MB. Consult the administrator of the
	Web page to select a suitable limit (p.14).
The recipient does not receive data	The amount of data that can be sent in one e-mail transmission is
	sometimes limited by the administrator of the mail server. Even if the
sent by e-mail (Scan to E-mail).	amount of data sent is within the limit setting explained above, if it exceeds
	the limit set by the administrator of the mail server, the data will not be
	delivered to the recipient.
	Decrease the amount of data sent in the e-mail transmission (reduce the
	number of pages scanned). (Ask your mail server administrator what the
	data limit is for one e-mail transmission.)
Transmission takes a long time.	When there is a large amount of image information, the data file is also
	large and transmission takes a long time.

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