Toshiba GA-1330 Display Messages, If Your E-MAIL is Returned, Resolution, Error Code Solution

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TROUBLESHOOTING

Caution

Pay attention to the following points when selecting scan settings to ensure that an image file is created that suits the purpose of transmission in terms of image quality and file size. Scan settings are configured in the Web page.

•Color mode

Select a color mode that is appropriate for the use of the document to be scanned so that the file size will not be larger than necessary.

Scanning a document with the color mode set to gray scale or black and white will yield a smaller file size than scanning in color.

•Resolution

For normal text originals, a sufficiently legible image is produced when the color mode is set to "Mono 2 gradation" and the resolution is 200 dpi or 300 dpi.

The 600 dpi setting should only be used in cases where high-clarity image reproduction is required, such as an original that includes photographs or illustrations. Note that a high-resolution setting will result in a larger file size and transmission may not be successful if there is insufficient disk capacity in the server to which the image is sent (or if the administrator of the server has restricted the file size). If transmission is not successful, you can try such measures as reducing the number of scanned pages in the file or reducing the scan size setting for the original.

DISPLAY MESSAGES

3

If a transmission error occurs when you send a scanned image, a message informing you of the error and an error code will appear in the operation panel on the machine.

Error Code

Solution

Page

CE-00

Turn off the power and turn it back on. Consult with your network administrator to make

 

sure that no problems exist on the network or in the server. If the error is not cleared after

—

CE-01

turning the power off and on, turn off the power and contact your dealer.

 

 

 

 

 

 

 

Server access denied.

 

 

The scanned image was not sent because a connection to the server could not be established.

 

CE-02

Make sure that the SMTP server settings or FTP server settings in the Web page are correct.

12, 15

CE-04

The procedure for configuring the SMTP server is explained in "VARIOUS SERVER

 

 

SETTINGS", and the procedure for editing Scan to FTP destination information is

 

 

explained in "Editing and deleting programmed transmission destinations".

 

 

 

 

CE-03

The scanned image was not sent because the server was busy or there was too much

—

traffic. Wait briefly and then try again.

 

 

 

 

 

CE-05

The scanned image was not sent because the directory of the destination FTP server was not

12

correct. Make sure that the correct FTP server information is configured in the Web page.

 

 

 

 

 

 

The size of the scanned image file exceeds the upper limit set in "Maximum Size of File"

 

CE-09

in the Web page. Reduce the number of original pages scanned into the file, or change

14

 

the upper limit set in "Maximum Size of File".

 

 

 

 

CE-12

The maximum number of destinations that can be searched has been exceeded.

19

Increase the number of search characters to narrow the range of the LDAP search.

 

 

 

 

 

 

The memory became full during scanning. Scan less pages, lower the resolution, or

 

MEMORY

change the color mode so that the file size is smaller, and try scanning again.

7

FULL

For the scan mode settings, see "STORING SCANNING SETTINGS". (See Help in the

 

 

Web page for explanations of each of the settings.)

 

 

 

 

IF YOUR E-MAIL IS RETURNED

If a Scan to E-mail is not successfully transmitted, an e-mail informing you of this fact is sent to the return address configured in the SMTP server. If this happens, read the e-mail and determine the cause of the error, and then repeat the transmission.

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Contents
Operator’s Manual for Network Scanner Warranty Trademark Acknowledgments IntroductionContents Before Using the Network Scanner Function About the Network Scanner FunctionClick Help under the menu frame HOW to Access the WEB page and View HelpOpen the Web browser on your computer Close the WebMenu frame Admin ModeAbout the WEB page for Users System InformationWhen you have finished selecting the settings, click Submit Storing Scanning SettingsScan Mode settings Description Default settingStoring destinations for Scan to E-mail Storing DestinationsDescription FTP destination information Storing destinations for Scan to FTPScan to Desktop destination information Storing destinations for Scan to DesktopStoring Groups Scan to E-mail For the settings, see the following tableStoring a group of destinations Editing and deleting programmed transmission destinations Click Destination in the menu frame of the WebAbout the WEB page for the Administrator Basic Settings for Network Scanning Configuring SMTP, DNS and Ldap server settings Various Server SettingsEnter the required information in SMTP, DNS and Ldap Enter passwords in User Password and Admin Password When you have completed all entries Click SubmitBasic Transmission Procedure Press the Start key to begin scanningSending an image by entering an e-mail address manually Press the Mode Select key to select scanner modeTransmission Methods for Scan to E-MAIL Select Input Address and press the Enter keyEnter search characters and press the Enter key Characters p.20HOW to Enter Characters Image Orientation and Standard Original Loading OrientationViewer program used by the recipient does not support TroubleshootingProblem Cause and solution Format of the received image dataDisplay Messages ResolutionError Code Solution If Your E-MAIL is ReturnedImportant Points When Using Scan to E-MAIL Original image samplesChecking the IP Address HOW to Reset the Network Expansion KITStatus button Network Scanner Tool Software ProgramsNetwork Scanner Tool Toshiba Twain AR/DM Twain driver Users Guides for Software Programs Toshiba Twain AR/DMDouble click the CD-ROM icon Installing the Software ProgramClick the start button and then click My Computer Follow the instructions on the screenClick Control Panel in the start menu Installing Toshiba Twain AR/DMUninstalling the Software Program from the Control Panel Double click Add or Remove ProgramsSpecifications GA-1330 OME08009700 GA-1330
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