Siemens PCIL43 manual Troubleshooting, General problems

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Troubleshooting

12

12.1General problems

This chapter provides you with tips on how to localize and troubleshoot frequently occurring problems.

Problem	Possible cause	To correct or avoid error
The device is not	There is no power supply to	Check the power supply, the network cable and the power
operational	the device.	plug.
	Device is being operated	• Check the ambient conditions.
	outside the specified	• After transport in cold weather, wait approximately 12
	ambient. conditions	hours before switching on the device.
The external monitor	The monitor is switched off.	Switch on the monitor.
remains dark.	The monitor is in "power	Press any key on the keyboard.
	The monitor is in "power	Press any key on the keyboard.
	save" mode.
	The brightness button has	Increase the screen brightness. For detailed information, refer
	been set to dark.	to the monitor operating instructions.
	The power cord or the	• Check whether the power cord has been properly
	monitor cable is not	connected to the monitor and to the system unit or to the
	connected.	grounded shockproof outlet.
		• Check whether the monitor cable has been properly
		connected to the system unit and to the monitor.
		If the monitor screen still remains dark after you have
		performed these checks, please contact your technical
		support team.
The mouse pointer does not	The mouse driver is not	Check whether the mouse driver is properly installed and
appear on the screen.	loaded.	present when you start the application program. For more
		detailed information, refer to the manuals for the mouse or
		application programs.
	The mouse is not	Check whether the mouse cord is properly connected to the
	connected.	system unit. If you use an adapter or extension on the mouse
		cable, also check the connectors.
		If the mouse pointer still does not appear on the screen after
		you have performed these checks and measures, please
		contact your technical support team.
Wrong time and/or date on		1. Press <F2> within the boot sequence to open the BIOS
the PC.		Setup.
		2. Set the time and date in the setup menu.
Although the BIOS setting is	The backup battery is dead.	In this case, please contact your technical support team.
OK, the time and data are
still wrong.
SIMATIC Rack PC IL 43		12-1
Operating Instructions, Edition 09/2005, A5E00432875-01		12-1

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Contents Operating Instructions Edition 09/2005 SimaticPage Operating Instructions Edition 09/2005 Industrial PC Rack PC ILSafety Guidelines Table of contents 10-1 Glossary Glossary-1 Table of contents Preface IntroductionGuide for the operating instructions Contents format Table of ContentsGeneral safety instructions Safety informationRepairs System expansionsESD guidelines BatteryOverview DescriptionAreas of application HighlightsHighlights Features General featuresFunction Interfaces Optional accessoriesMonitoring functions Standard versionsOptional accessories Disk drives DVD ROMOptional expansions External structure DesignFront view of the device Pos Description Rear view of the device Pos DescriptionOperator control on/off button Pos Description Operator controlsInterfaces Connecting elementsLayout of the interfaces on the rear of the device Pos Name DescriptionPosition of the IEC power plug Description Power supplyStatus displays Status displays Display MeaningDescription 3.6 Design Transport Deployment planningUnpacking and checking the delivery unit Unpacking the deviceDevice equipment Noting the device identification dataAmbient and environmental conditions Deployment planning Ambient and environmental conditions Installing the device InstallationPossible areas of installation Possible mounting methodsInstallation Installing the device Connecting peripherals ConnectingTo be noted before you connect the device Connecting the device to powerConnecting Steps for connecting the device to mainsLocalized information Steps in securing the power plug Secure the power plugBasic commissioning initial power-up CommissioningPrerequisites for commissioning Burner/DVD player software Switch off the deviceBurner software DVD burnerRemovable hard disks RAID Software Sata interface Installation locationReplacing a hard disk SATA14MS08NVV RAID systemFunctions for RAID system management Replace faulty drive in RAID system Comments about faultsSide panel Associate new hard drive Commissioning Integration EthernetFurther information Integration Temperature monitoring Temperature monitoring/displayFunctions Overview of the following monitoring functionsWatchdog WD Fan monitoringFunction Open the device Expansions and configurationTools PreparationSteps for opening the enclosure cover Open the deviceSteps for opening the device front Installing expansion cards Memory expansionMemory expansion options Installing an expansion module Installing expansion modulesSteps for installing an expansion module Options of installing disk drives Installing disk drivesInstalling and removing a disk drive or removable rack Pos DescriptionSteps for removing the drive carrier module Removing the drive carrier moduleDisk drive or removable disk rack installation Installing and removing a hard diskInstalling a disk drive Steps for installing a disk driveRemoving and installing hardware components Maintenance and serviceRepairs Carrying out repairsTo be noted before you replace the battery Replacing the backup batteryReplacing the battery Reconfiguring the Bios Setup DisposalRemoving the power supply module Removing the power supply moduleHow to remove the power supply module How to remove the motherboard Removing the motherboardRemoving the motherboard Preparing for equipment fan exchange Remove filter and device fanRemove filter and fan StepsInstalling the fan Processor replacementHow to remove the processor Removing the processor11-7 General installation procedure Reinstalling the softwareRecovery CD Restore DVDInstalling Windows Booting with the CD RecoveryRestoring the factory state Setting up partitions Setting up the partitions for Windows operating systemsFormat primary partition Installing Microsoft Windows operating systems Setting up the language selection for Windows 2000 MUI Setting up the language selection for Windows 2000 MUIInstalling drivers and software Maintenance and service Reinstalling the software Troubleshooting General problemsProblem Possible cause To correct or avoid error Problems when using modules of third-party manufacturers 13.1 General specifications Technical dataGeneral technical data SafetyClimatic Conditions Special FeaturesMech. Ambient conditions MotherboardCOM1 GraphicsStatus displays LEDs CertificationsAC voltage supply Power requirements of components maximum valuesStandard system Output voltageTechnical data of the telescopic rails Dimensional drawing of the device Dimensional drawingsDimensional drawing for the use of telescopic rails Dimensional drawing for the use of telescopic railsDetailed descriptions MotherboardSystem resources Tab Option Setting Bios SetupGuidelines and declarations DIN ISO 9001 certificate Certificates and approvalsSoftware License Agreement Certification for the USA, Canada and AustraliaEMC Further support Service and supportTraining center Technical SupportService & Support on the Internet Retrofitting instructions Figure A-1 For the temperature range 5 to 35 CWhat does ESD mean? ESD GuidelinesFigure B-1 Electrostatic voltages on an operator Electrical chargeAbbreviation Term Definition AbbreviationsCLK CGACmos COAEide FAQEisa EMMIEC IDEIgbt IrdaPCI PataPcmcia PICScsi SataSdram SelvWAV VRMWlan WWWAbbreviations Glossary Booting Boot disketteConfiguration files Configuration softwareController Device configurationDisc-at-once DriversGender changer FormattingHard disks HubLegacy USB support IT networksLicense key License key disketteMotherboard PasswordOperating system Packet writingRestore CD ResetPixel Remove module bracketTroubleshooting Setup Bios SetupSerial interface Session at onceWlan WindowsGlossary-10 CD-R / CD-RW IndexIndex Index VGA Page Siemens AG