Siemens PCIL43 manual Service and support, Further support, Training center, Technical Support

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Appendix

A.3 Service and support

A.3 Service and support

Further support

If you have any further questions relating to the products described in this documentation, contact your local representative at the SIEMENS office nearest you.

You can locate your contact partner on this Internet URL: http://www.siemens.com/automation/partner

A guide to our technical documentation for the various SIMATIC products and systems is available at:

http://www.siemens.de/simatic-tech-doku-portal

The online catalog and the online ordering system is available at: http://mall.automation.siemens.com/

Training center

Siemens offers a number of training courses to familiarize you with the SIMATIC automation system. Please contact your regional Training Center, or the central Training Center in D90327 Nuremberg.

Telephone: +49 (911) 895-3200.

Internet: http://www.sitrain.com

Technical Support

You can reach Technical Support for all A&D products using the Web form for Support Request available under http://www.siemens.de/automation/support-request

Further information about our technical support is available in the Internet at www.siemens.com/automation/service

When you contact the Customer Support, please have the following information for the technician on hand:

•BIOS version

•Order No. (MLFB) of the device

•Installed additional software

•Installed additional hardware

A-4	SIMATIC Rack PC IL 43
	Operating Instructions, Edition 09/2005, A5E00432875-01

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Contents Simatic Operating Instructions Edition 09/2005Page Industrial PC Rack PC IL Operating Instructions Edition 09/2005Safety Guidelines Table of contents 10-1 Glossary Glossary-1 Table of contents Introduction PrefaceContents format Table of Contents Guide for the operating instructionsSafety information General safety instructionsRepairs System expansionsBattery ESD guidelinesDescription OverviewAreas of application HighlightsHighlights Features General featuresFunction Optional accessories InterfacesMonitoring functions Standard versionsOptional accessories Disk drives DVD ROMOptional expansions Design External structureFront view of the device Pos Description Rear view of the device Pos DescriptionOperator controls Operator control on/off button Pos DescriptionConnecting elements InterfacesLayout of the interfaces on the rear of the device Pos Name DescriptionPower supply Position of the IEC power plug DescriptionStatus displays Status displays Display MeaningDescription 3.6 Design Deployment planning TransportUnpacking and checking the delivery unit Unpacking the deviceNoting the device identification data Device equipmentAmbient and environmental conditions Deployment planning Ambient and environmental conditions Installation Installing the devicePossible areas of installation Possible mounting methodsInstallation Installing the device Connecting Connecting peripheralsConnecting the device to power To be noted before you connect the deviceConnecting Steps for connecting the device to mainsLocalized information Secure the power plug Steps in securing the power plugBasic commissioning initial power-up CommissioningPrerequisites for commissioning Switch off the device Burner/DVD player softwareDVD burner Burner softwareRAID Software Sata interface Installation location Removable hard disksReplacing a hard disk SATA1RAID system 4MS08NVVFunctions for RAID system management Comments about faults Replace faulty drive in RAID systemSide panel Associate new hard drive Commissioning Integration EthernetFurther information Integration Temperature monitoring/display Temperature monitoringFunctions Overview of the following monitoring functionsWatchdog WD Fan monitoringFunction Expansions and configuration Open the deviceTools PreparationOpen the device Steps for opening the enclosure coverSteps for opening the device front Installing expansion cards Memory expansionMemory expansion options Installing an expansion module Installing expansion modulesSteps for installing an expansion module Installing disk drives Options of installing disk drivesInstalling and removing a disk drive or removable rack Pos DescriptionRemoving the drive carrier module Steps for removing the drive carrier moduleInstalling and removing a hard disk Disk drive or removable disk rack installationInstalling a disk drive Steps for installing a disk driveMaintenance and service Removing and installing hardware componentsRepairs Carrying out repairsReplacing the backup battery To be noted before you replace the batteryReplacing the battery Reconfiguring the Bios Setup DisposalRemoving the power supply module Removing the power supply moduleHow to remove the power supply module How to remove the motherboard Removing the motherboardRemoving the motherboard Remove filter and device fan Preparing for equipment fan exchangeRemove filter and fan StepsProcessor replacement Installing the fanHow to remove the processor Removing the processor11-7 Reinstalling the software General installation procedureRecovery CD Restore DVDInstalling Windows Booting with the CD RecoveryRestoring the factory state Setting up the partitions for Windows operating systems Setting up partitionsInstalling Microsoft Windows operating systems Format primary partitionSetting up the language selection for Windows 2000 MUI Setting up the language selection for Windows 2000 MUIInstalling drivers and software Maintenance and service Reinstalling the software Troubleshooting General problemsProblem Possible cause To correct or avoid error Problems when using modules of third-party manufacturers Technical data 13.1 General specificationsGeneral technical data SafetySpecial Features Climatic ConditionsMech. Ambient conditions MotherboardGraphics COM1Certifications Status displays LEDsPower requirements of components maximum values AC voltage supplyStandard system Output voltageTechnical data of the telescopic rails Dimensional drawings Dimensional drawing of the deviceDimensional drawing for the use of telescopic rails Dimensional drawing for the use of telescopic railsDetailed descriptions MotherboardSystem resources Bios Setup Tab Option SettingGuidelines and declarations Certificates and approvals DIN ISO 9001 certificateSoftware License Agreement Certification for the USA, Canada and AustraliaEMC Service and support Further supportTraining center Technical SupportService & Support on the Internet Figure A-1 For the temperature range 5 to 35 C Retrofitting instructionsESD Guidelines What does ESD mean?Electrical charge Figure B-1 Electrostatic voltages on an operatorAbbreviations Abbreviation Term DefinitionCGA CLKCmos COAFAQ EideEisa EMMIDE IECIgbt IrdaPata PCIPcmcia PICSata ScsiSdram SelvVRM WAVWlan WWWAbbreviations Glossary Boot diskette BootingConfiguration files Configuration softwareDevice configuration ControllerDisc-at-once DriversFormatting Gender changerHard disks HubIT networks Legacy USB supportLicense key License key diskettePassword MotherboardOperating system Packet writingReset Restore CDPixel Remove module bracketSetup Bios Setup TroubleshootingSerial interface Session at onceWindows WlanGlossary-10 Index CD-R / CD-RWIndex Index VGA Page Siemens AG