Siemens PCIL43 manual Problems when using modules of third-party manufacturers

Troubleshooting

12.2 Problems when using modules of third-party manufacturers

Problem	Possible cause	To correct or avoid error
USB device not responding.	The USB ports are disabled	Use a different USB port or enable the port.
	in your BIOS.
	USB 2.0 device connected	Enable USB 2.0.
	but USB 2.0 is disabled.
	Operating system does not	Enable USB Legacy Support for the mouse and keyboard.
	support the USB port.	For all other devices you need USB drivers for the specific
		operating system.
DVD/CD: The front loader	The device is switched off	Emergency removal of the data medium:
does not open.	or the open/close button is	1. Switch off the device
	disabled by a software
		2. Insert a pointed object, a pin for example, or an opened
	application.
		paper clip into the emergency extraction opening of the
		drive. Apply slight pressure to the contact until the front
		loader opens.
		3. Pull the loader further out.
The RAID software reports	RAID is not activated	In this case, the reports have no negative influence on device
the following error:		function and can be ignored. Please acknowledge the reports.
• The RAID plug-in failed	RAID is activated	In this case, please re-install the software from the supplied
to load, because the		Documentation and Drivers CD.
drive is not installed.
• The Serial ATA plug-in
failed to load, because
the driver is not installed
correctly.
• The Intel® Matrix
Storage Console was
unable to load a page
for the following reason:
– A plug-in did not
provide a page for
the selected device
– A plug-in failed to
load

12.2Problems when using modules of third-party manufacturers

Problem	Possible cause		To correct or avoid error
The PC crashes	•	I/O addresses are assigned	Check your computer configuration:
during startup		twice.	• If the computer configuration corresponds with factory state,
	•	Hardware interrupts and/or	please contact your technical support team.
		DMA channels are assigned	• If the computer configuration has changed, restore the
		twice.
			original factory settings. Remove all third-party modules,
	• Signal frequencies or signal
			then restart the PC. If the error no longer occurs, the third-
		levels are incorrect.	party module was the cause of the fault. Replace this
	•	Connector assignments	module with a Siemens module or contact the module
		deviate.	supplier.
	• “Reset Configuration” in BIOS		• Force a “Reset Configuration” using the BIOS setup.
		SETUP has not been carried	If the PC still crashes, contact your technical support team.
		out.

12-2	SIMATIC Rack PC IL 43
	Operating Instructions, Edition 09/2005, A5E00432875-01