Troubleshooting, Printer does not turn on

5. TROUBLESHOOTING

EO18-33016A

5. TROUBLESHOOTING

1.The printer does not turn ON.

2.“EEPROM ERROR” is displayed.

3.“100BASE LAN INITIALIZING…” is displayed and does not disappear.

4.“HEAD OPEN” is displayed.

5.Some printers show “ON LINE” and others show “IN LINE”.

6.Unusual message appears on the LCD after a power is turned on, or it takes time to start.

7.It is not possible to enter the system mode.

8.It is not possible to enter the download mode.

1.“HEAD TEMP” is displayed when printing is attempted.

2.A feed jam (paper jam) error occurs when the feed gap sensor is used.

3.A feed jam (paper jam) error occurs when the black mark sensor is used.

4.“HEAD OPEN” is displayed.

5.Characters cannot be printed.

6.“RIBBON ERROR” is displayed.

7.Ribbon is not taken up.

8.An error occurs when the [FEED] key is pressed after changing the media or ribbon type.

Situation: Communication

1.Printing is not performed in case of Centronics Interface communication.

1. The printer does not turn ON.

Possible cause	Point to check	Solution
Cables are not inserted	Check if the cables are connected to	Connect the cables to the correct
properly.	proper connectors.	connectors.
	Check if the connectors are inserted	Insert the connectors properly.
	completely or inserted in correct
	orientation.
The power cord is not	Check if the AC power is supplied. Since	Supply rated AC power.
inserted properly.	this printer contains a universal power
	supply, acceptable voltage ranges from
	100V to 240V.
	Check if the inlet plug is inserted	Insert the inlet plug completely.
	completely.
Interval between a power	More than 5 seconds must be given	Give enough interval between a power
OFF and a power ON is too	between a power OFF and a power ON.	off and a power on.
short.	If an interval is too short, power will not
	be not supplied to the MAIN PC board
	due to the protection circuit of the power
	supply.

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