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5. TROUBLESHOOTING
5. TROUBLESHOOTING
5. TROUBLESHOOTING
<INDEX>
Situation: Power on time
1.The printer does not turn ON.
2.“EEPROM ERROR” is displayed.
3.“100BASE LAN INITIALIZING…” is displayed and does not disappear.
4.“HEAD OPEN” is displayed.
5.Some printers show “ON LINE” and others show “IN LINE”.
6.Unusual message appears on the LCD after a power is turned on, or it takes time to start.
7.It is not possible to enter the system mode.
8.It is not possible to enter the download mode.
Situation: Printing/Media feed
1.“HEAD TEMP” is displayed when printing is attempted.
2.A feed jam (paper jam) error occurs when the feed gap sensor is used.
3.A feed jam (paper jam) error occurs when the black mark sensor is used.
4.“HEAD OPEN” is displayed.
5.Characters cannot be printed.
6.“RIBBON ERROR” is displayed.
7.Ribbon is not taken up.
8.An error occurs when the [FEED] key is pressed after changing the media or ribbon type.
Situation: Communication
1.Printing is not performed in case of Centronics Interface communication.
Situation: Power on time
1. The printer does not turn ON.
Possible cause | Point to check | Solution |
Cables are not inserted | Check if the cables are connected to | Connect the cables to the correct |
properly. | proper connectors. | connectors. |
| Check if the connectors are inserted | Insert the connectors properly. |
| completely or inserted in correct |
|
| orientation. |
|
The power cord is not | Check if the AC power is supplied. Since | Supply rated AC power. |
inserted properly. | this printer contains a universal power |
|
| supply, acceptable voltage ranges from |
|
| 100V to 240V. |
|
| Check if the inlet plug is inserted | Insert the inlet plug completely. |
| completely. |
|
Interval between a power | More than 5 seconds must be given | Give enough interval between a power |
OFF and a power ON is too | between a power OFF and a power ON. | off and a power on. |
short. | If an interval is too short, power will not |
|
| be not supplied to the MAIN PC board |
|
| due to the protection circuit of the power |
|
| supply. |
|
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