Toshiba BSA4TMTS12QMR, BSA4TMGS12QMR manual Printer cannot enter the system mode

Page 40

5. TROUBLESHOOTING

7. Printer cannot enter the system mode.

EO18-33016A

5. TROUBLESHOOTING

Possible cause

 

Check point

Solution

The [FEED] and

To enter the system mode, turn on the

Do not release the [FEED] and

[PAUSE] keys are

power while holding down the [FEED] and

[PAUSE] keys until “<1> DIAG. “ is

released before entering

[PAUSE] keys at the same time.

displayed.

the system mode.

 

 

 

The keys on the

Check if the keys function properly by

If there is any problem with the key

operation panel do not

repeating the following operation 10 times

functions, the keys themselves, the

function properly.

in ON LINE mode.

PANEL PC board harness, or MAIN PC

 

(1)

Press the [PAUSE] key to turn the

board may be faulty.

 

(2)

printer to PAUSE state.

 

 

Press the [RESTART] key to return the

 

 

(3)

printer to ON LINE state.

 

 

Press the [FEED] key to feed media.

 

8. Printer cannot enter the download mode.

Possible cause

 

Check point

Solution

The [FEED],

To enter the download mode, turn on the

Do not release the [FEED],

[RESTART], and

power while holding down the [FEED],

[RESTART], and [PAUSE] keys until

[PAUSE] keys are

[RESTART], and [PAUSE] keys at the

“DOWNLOAD MODE” is displayed.

released before entering

same time.

 

the download mode.

 

 

 

The keys on the

Check if the keys function properly by

If there is any problem with the key

operation panel do not

repeating the following operation 10 times

functions, the keys themselves, the

function properly.

in ON LINE mode.

PANEL PC board harness, or MAIN PC

 

(1)

Press the [PAUSE] key to turn the

board may be faulty.

 

(2)

printer to PAUSE state.

 

 

Press the [RESTART] key to return

 

 

(3)

the printer to ON LINE state.

 

 

Press the [FEED] key to feed media.

 

„Situation: Printing/Media feed

1. “HEAD TEMP” is displayed when printing is attempted.

Possible cause

Check point

Solution

Print data of high printing

• When ratio of print to media is high, the

Allow the print head to cool.

ratio was printed.

print head temperature rises. In this case,

Change the print data or printing speed.

 

“HEAD TEMP” may appear.

Clean the print head.

 

For safety, when the print head

 

 

temperature reaches about 71°C, the

 

 

printer stops, resulting in an error.

 

 

• If a foreign object is attached to the print

 

 

head, the print head can overheat.

 

 

• If this error occurs even if no printing is

 

 

performed, there could be other causes.

 

Ambient temperature is

This error occurs when the ambient

Use the printer in the specified

over 60°C.

temperature, detected by the thermistor

temperature range (0°C to 40°C).

 

mounted in the printer, is over 60°C.

Change the installation location or

 

Even if the ambient temperature is less than

operating conditions.

 

60°C, “HEAD TEMP” error may occur ,

 

 

when the room temperature is 40°C or over,

 

 

depending on the installation location or

 

 

operating conditions.

 

 

If this error occurs when using the printer in

 

 

a specified temperature range, there could

 

 

be other causes.

 

5- 3

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Contents SA4T Series Table of Contents Procedure UnpackingPrinter Installation Main Unit Replacement PS UnitDraw out the PS PC Board Unit from the printer Main PC Board Ass’y SA4TM SA4TPCable Protection Cover CN9 CN6 Be careful not to pinch the lead wires by the Side Panel Platen Stepping Motor and Top Cover Open Sensor Left Do not remove, just loosen Adjustment of Timing Belt Ribbon Motor/Ribbon Sensor Remove the screw to detach the Ribbon Motor Unit Remove the screws to detach the Ribbon Motors FLT-3x8 Screw Locating Pin Fan Motor Operation Panel For the B-SA4TM Remove the two screws to detach the LCD PC board Operation Panel For the B-SA4TP Panel PC Board LCD PC Board Print Head Never loosen or remove these screwsDisconnect the Print Head Cable from the Print Head Disconnect the Print Head Cable from the Print Head Media Sensor Ring Remove the Lower Sensor Cover Top by releasing the two hooks Sensor Harnesses Media Sensor Top Cover Open Sensor Right Remove the two screws from the Stepping Motor Unit Disconnect the Top Cover Open Sensor Harness Blue Periodic Maintenance Procedure Cutter Unit Set Screw Same way, clean the outside of the cutter blade Apply Floil G-488 to the cutter unit using a soft cloth Troubleshooting Printer does not turn onHead Open is displayed Eeprom Error is displayedSome printers show on Line and others show in Line Printer cannot enter the download mode Printer cannot enter the system modeHead Temp is displayed when printing is attempted Head temperature may be higher Troubleshooting Ribbon Error is displayed Characters cannot be printedRibbon is not taken up „ Situation Communication
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BSA4TMTS12QMR, BSA4TMGS12QMR specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

One of the standout features of the B-SA4TM-TS12-QM-R is its exceptional print speed, capable of reaching up to 152 mm per second. This rapid output ensures that businesses can efficiently manage their printing tasks, reducing wait times and boosting productivity. Its 300 dpi resolution guarantees that printed images and text are sharp and clear, making it ideal for producing high-quality labels, barcodes, and receipts.

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Overall, the Toshiba B-SA4TM-TS12-QM-R combines speed, quality, and user-friendliness, making it a formidable addition to any business's printing lineup. With its advanced features and robust design, it stands out as a reliable solution for users looking for high-performance thermal printing. Whether it's for shipping, inventory management, or retail operations, the B-SA4TM series delivers exceptional performance that meets the needs of today’s fast-paced environments.
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