5. TROUBLESHOOTING
7. Printer cannot enter the system mode.
5. TROUBLESHOOTING
Possible cause |
| Check point | Solution |
The [FEED] and | To enter the system mode, turn on the | Do not release the [FEED] and | |
[PAUSE] keys are | power while holding down the [FEED] and | [PAUSE] keys until “<1> DIAG. “ is | |
released before entering | [PAUSE] keys at the same time. | displayed. | |
the system mode. |
|
|
|
The keys on the | Check if the keys function properly by | If there is any problem with the key | |
operation panel do not | repeating the following operation 10 times | functions, the keys themselves, the | |
function properly. | in ON LINE mode. | PANEL PC board harness, or MAIN PC | |
| (1) | Press the [PAUSE] key to turn the | board may be faulty. |
| (2) | printer to PAUSE state. |
|
| Press the [RESTART] key to return the |
| |
| (3) | printer to ON LINE state. |
|
| Press the [FEED] key to feed media. |
| |
8. Printer cannot enter the download mode.
Possible cause |
| Check point | Solution |
The [FEED], | To enter the download mode, turn on the | Do not release the [FEED], | |
[RESTART], and | power while holding down the [FEED], | [RESTART], and [PAUSE] keys until | |
[PAUSE] keys are | [RESTART], and [PAUSE] keys at the | “DOWNLOAD MODE” is displayed. | |
released before entering | same time. |
| |
the download mode. |
|
|
|
The keys on the | Check if the keys function properly by | If there is any problem with the key | |
operation panel do not | repeating the following operation 10 times | functions, the keys themselves, the | |
function properly. | in ON LINE mode. | PANEL PC board harness, or MAIN PC | |
| (1) | Press the [PAUSE] key to turn the | board may be faulty. |
| (2) | printer to PAUSE state. |
|
| Press the [RESTART] key to return |
| |
| (3) | the printer to ON LINE state. |
|
| Press the [FEED] key to feed media. |
| |
Situation: Printing/Media feed
1. “HEAD TEMP” is displayed when printing is attempted.
Possible cause | Check point | Solution |
Print data of high printing | • When ratio of print to media is high, the | Allow the print head to cool. |
ratio was printed. | print head temperature rises. In this case, | Change the print data or printing speed. |
| “HEAD TEMP” may appear. | Clean the print head. |
| For safety, when the print head |
|
| temperature reaches about 71°C, the |
|
| printer stops, resulting in an error. |
|
| • If a foreign object is attached to the print |
|
| head, the print head can overheat. |
|
| • If this error occurs even if no printing is |
|
| performed, there could be other causes. |
|
Ambient temperature is | This error occurs when the ambient | Use the printer in the specified |
over 60°C. | temperature, detected by the thermistor | temperature range (0°C to 40°C). |
| mounted in the printer, is over 60°C. | Change the installation location or |
| Even if the ambient temperature is less than | operating conditions. |
| 60°C, “HEAD TEMP” error may occur , |
|
| when the room temperature is 40°C or over, |
|
| depending on the installation location or |
|
| operating conditions. |
|
| If this error occurs when using the printer in |
|
| a specified temperature range, there could |
|
| be other causes. |
|
5- 3