Toshiba BSA4TMGS12QMR, BSA4TMTS12QMR manual Eeprom Error is displayed, Head Open is displayed

Page 39

5. TROUBLESHOOTING

2. “EEPROM ERROR” is displayed.

EO18-33016A

5. TROUBLESHOOTING

Possible cause

Point to check

EEPROM is not installed

“EEPROM ERROR” is displayed when the

on the MAIN PC board.

EEPROM is not installed.

 

The EEPROM contains the parameters

 

required for various operations. Without

 

EEPROM, the parameters cannot be

 

found, resulting in an error.

EEPROM is installed in a

The EEPROM must be installed in the

wrong orientation.

correct orientation, as indicated by the silk

 

screen print on the MAIN PC board or the

 

connector.

EEPROM used for other

Even if the same type of EEPROM is

model is installed.

used, an EEPROM that was used for other

 

model may cause a malfunction. This is

 

because different data has been written.

Solution

Install the EEPROM properly.

Install the EEPROM in the correct orientation.

Or, the EEPROM may be damaged. Replace it with a new one.

Install an EEPROM for this printer. Or, replace it with a new one.

3. “100BASE LAN INITIALIZING…” is displayed and does not disappear.

 

Possible cause

Check point

Solution

 

It takes time for

When the socket port is set to ON in the

Wait for a while.

 

initializing LAN

system mode (IP Address setting), LAN

If “ON LINE” is not displayed in a few

 

communication.

communication is enabled. In that case,

minutes, the MAIN PC board may be

 

 

“100BASE LAN INITIALIZING…” may be

faulty.

 

 

displayed for about 20 seconds during

 

 

 

connection.

 

4. “HEAD OPEN” is displayed.

 

 

Possible cause

Check point

Solution

 

The top cover is not

When the top cover open sensors do not

Close the top cover completely.

 

closed completely.

detect the hooks of the top cover, “HEAD

If the message does not disappear even

 

 

OPEN” is displayed. As the sensor is

if the top cover is closed, the printer

 

 

mounted on either side of the printer, both

could have the following failure:

 

 

top cover hooks should be detected.

(1) The top cover open sensors are not

 

 

 

properly attached, or sensor

 

 

 

harnesses are not inserted

 

 

 

completely.

 

 

 

(2) The top cover’s hook

 

 

 

(3) Top cover open sensor, sensor

 

 

 

harness, or MAIN PC board is faulty.

5. Some printers show “ON LINE” and others show “IN LINE”.

 

Possible cause

Check point

Solution

 

Destination setting is

The message for Japan model is “IN

Perform a printer parameter clear after

 

incorrect.

LINE”, and that for other models is “ON

choosing “QM TYPE”.

 

 

LINE”.

 

6. Unusual message appears on the LCD at a power on, or it takes time to start.

 

Possible cause

Check point

Solution

 

It takes time for an initial

When the printer is turn on for the first

Wait for a while.

 

data processing.

time, initial data is written on the EEPROM

If “ON LINE” is not displayed in a few

 

 

and Flash ROM. Sometimes status

minutes, the MAIN PC board may be

 

 

message may be displayed.

faulty.

 

 

DO NOT TURN OFF THE POWER while

 

 

 

the initial data is being written.

 

 

 

When the processing is finished, “ON

 

 

 

LINE” is displayed.

 

5- 2

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Contents SA4T Series Table of Contents Unpacking ProcedurePrinter Installation PS Unit Main Unit ReplacementDraw out the PS PC Board Unit from the printer SA4TM SA4TP Main PC Board Ass’yCable Protection Cover CN9 CN6 Be careful not to pinch the lead wires by the Side Panel Platen Stepping Motor and Top Cover Open Sensor Left Do not remove, just loosen Adjustment of Timing Belt Ribbon Motor/Ribbon Sensor Remove the screw to detach the Ribbon Motor Unit Remove the screws to detach the Ribbon Motors FLT-3x8 Screw Locating Pin Fan Motor Operation Panel For the B-SA4TM Remove the two screws to detach the LCD PC board Operation Panel For the B-SA4TP Panel PC Board LCD PC Board Never loosen or remove these screws Print HeadDisconnect the Print Head Cable from the Print Head Disconnect the Print Head Cable from the Print Head Media Sensor Ring Remove the Lower Sensor Cover Top by releasing the two hooks Sensor Harnesses Media Sensor Top Cover Open Sensor Right Remove the two screws from the Stepping Motor Unit Disconnect the Top Cover Open Sensor Harness Blue Periodic Maintenance Procedure Cutter Unit Set Screw Same way, clean the outside of the cutter blade Apply Floil G-488 to the cutter unit using a soft cloth Printer does not turn on TroubleshootingEeprom Error is displayed Head Open is displayedSome printers show on Line and others show in Line Printer cannot enter the system mode Printer cannot enter the download modeHead Temp is displayed when printing is attempted Head temperature may be higher Troubleshooting Characters cannot be printed Ribbon Error is displayedRibbon is not taken up „ Situation Communication
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BSA4TMTS12QMR, BSA4TMGS12QMR specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

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Overall, the Toshiba B-SA4TM-TS12-QM-R combines speed, quality, and user-friendliness, making it a formidable addition to any business's printing lineup. With its advanced features and robust design, it stands out as a reliable solution for users looking for high-performance thermal printing. Whether it's for shipping, inventory management, or retail operations, the B-SA4TM series delivers exceptional performance that meets the needs of today’s fast-paced environments.
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