Toshiba BSA4TMGS12QMR, BSA4TMTS12QMR manual Head temperature may be higher

Page 41

5. TROUBLESHOOTING

EO18-33016A

5. TROUBLESHOOTING

Possible cause

Check point

Solution

The connectors are not

Check if the connectors are completely

Insert the connectors completely.

inserted completely.

inserted.

 

The print head is not

If the print head is not installed properly, the

If “0°C” or an abnormal temperature is

installed properly.

temperature of the print head cannot be

displayed in a normal room

 

obtained. Check the print head temperature

temperature, there can be the following

 

in the system mode. (Refer to System Mode

failures.

 

Manual, Section 2.5.)

(1) Improper print head installation

 

 

(The connector is not inserted

 

 

completely.)

 

 

(2) Failure of the print head, print head

 

 

harness, MAIN PC board

 

 

NOTE: Immediately after printing, the print

 

 

head temperature may be higher

 

 

than a normal room temperature

 

 

(max. 71°C).

Thermistor is not

The upper media sensor contains a

If “−°C” is displayed in a normal room

properly installed in the

thermistor. If it is not properly installed, the

temperature, the print head, print head

media sensor.

print head temperature cannot be obtained.

harness, or MAIN PC board can be

 

Check the print head temperature in the

faulty.

 

system mode. (Refer to System Mode

 

 

Manual, Section 2.5.)

 

2. A feed jam (paper jam) error occurs when the feed gap sensor is used.

Possible cause

Check point

Solution

Media type is not suitable

A sensor error may occur depending on the

Change the command or media type

for the selected sensor.

combination of the selected sensor and the

properly.

 

media type to be used.

Or, the media may need to be modified

 

e.g.) Feed gap sensor + transparent PET

so that a print start position detection

 

labels

can be performed correctly.

 

If non-approved media is used, the

 

 

difference between a label and a backing

 

 

paper may not be detected.

 

The feed gap sensor

The feed gap sensor position needs to be

Adjust the feed gap sensor position to

position is not proper.

adjusted so that both upper and lower

the center of a gap.

 

sensors are vertically aligned and the

 

 

sensor can detect label-to-label gaps.

 

 

Without position adjustment, a sensor error

 

 

or no paper error occurs improperly.

 

A foreign object is

If paper or ribbon particles, or other foreign

Remove the foreign objects.

attached to the sensor.

objects are attached to the sensor, the

 

 

sensor cannot function properly. Check

 

 

both feed gap sensors.

 

The upper sensor and

Check if the upper feed gap sensor and the

Align the upper and lower feed gap

the lower sensor are not

lower feed gap sensor are vertically aligned.

sensors.

vertically aligned.

 

 

5- 4

Image 41
Contents SA4T Series Table of Contents Unpacking ProcedurePrinter Installation PS Unit Main Unit ReplacementDraw out the PS PC Board Unit from the printer SA4TM SA4TP Main PC Board Ass’yCable Protection Cover CN9 CN6 Be careful not to pinch the lead wires by the Side Panel Platen Stepping Motor and Top Cover Open Sensor Left Do not remove, just loosen Adjustment of Timing Belt Ribbon Motor/Ribbon Sensor Remove the screw to detach the Ribbon Motor Unit Remove the screws to detach the Ribbon Motors FLT-3x8 Screw Locating Pin Fan Motor Operation Panel For the B-SA4TM Remove the two screws to detach the LCD PC board Operation Panel For the B-SA4TP Panel PC Board LCD PC Board Never loosen or remove these screws Print HeadDisconnect the Print Head Cable from the Print Head Disconnect the Print Head Cable from the Print Head Media Sensor Ring Remove the Lower Sensor Cover Top by releasing the two hooks Sensor Harnesses Media Sensor Top Cover Open Sensor Right Remove the two screws from the Stepping Motor Unit Disconnect the Top Cover Open Sensor Harness Blue Periodic Maintenance Procedure Cutter Unit Set Screw Same way, clean the outside of the cutter blade Apply Floil G-488 to the cutter unit using a soft cloth Printer does not turn on TroubleshootingSome printers show on Line and others show in Line Eeprom Error is displayedHead Open is displayed Head Temp is displayed when printing is attempted Printer cannot enter the system modePrinter cannot enter the download mode Head temperature may be higher Troubleshooting Characters cannot be printed Ribbon Error is displayedRibbon is not taken up „ Situation Communication
Related manuals
Manual 132 pages 33.17 Kb Manual 113 pages 21.72 Kb

BSA4TMTS12QMR, BSA4TMGS12QMR specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

One of the standout features of the B-SA4TM-TS12-QM-R is its exceptional print speed, capable of reaching up to 152 mm per second. This rapid output ensures that businesses can efficiently manage their printing tasks, reducing wait times and boosting productivity. Its 300 dpi resolution guarantees that printed images and text are sharp and clear, making it ideal for producing high-quality labels, barcodes, and receipts.

The printer is equipped with a user-friendly interface that simplifies operation and maintenance. The LCD screen provides real-time information about printing status and alerts, allowing users to monitor the printer's performance easily. Furthermore, its compact design makes it suitable for environments with limited space while still delivering a robust printing solution.

In terms of connectivity, the B-SA4TM-TS12-QM-R offers multiple options including USB, Ethernet, and serial ports, ensuring that it can easily integrate into existing systems. It also supports a range of operating systems, enhancing its versatility across different hardware environments.

Toshiba has integrated advanced technologies into the B-SA4TM series, such as an innovative ribbon-saving mechanism, which allows for longer print runs without frequent ribbon changes. This feature not only reduces operational costs but also minimizes waste, making it a more environmentally friendly choice.

Additionally, the printer supports a wide variety of media types and sizes, including labels, tags, and wristbands. Its ability to handle diverse materials makes it an excellent choice for businesses that have varied printing needs. The B-SA4TM is also designed for easy media loading, allowing users to change supplies quickly and efficiently.

Overall, the Toshiba B-SA4TM-TS12-QM-R combines speed, quality, and user-friendliness, making it a formidable addition to any business's printing lineup. With its advanced features and robust design, it stands out as a reliable solution for users looking for high-performance thermal printing. Whether it's for shipping, inventory management, or retail operations, the B-SA4TM series delivers exceptional performance that meets the needs of today’s fast-paced environments.