Toshiba BSA4TMGS12QMR, BSA4TMTS12QMR manual Head temperature may be higher

5. TROUBLESHOOTING

EO18-33016A

5. TROUBLESHOOTING

Possible cause	Check point	Solution
The connectors are not	Check if the connectors are completely	Insert the connectors completely.
inserted completely.	inserted.
The print head is not	If the print head is not installed properly, the	If “0°C” or an abnormal temperature is
installed properly.	temperature of the print head cannot be	displayed in a normal room
	obtained. Check the print head temperature	temperature, there can be the following
	in the system mode. (Refer to System Mode	failures.
	Manual, Section 2.5.)	(1) Improper print head installation
		(The connector is not inserted
		completely.)
		(2) Failure of the print head, print head
		harness, MAIN PC board
		NOTE: Immediately after printing, the print
		head temperature may be higher
		than a normal room temperature
		(max. 71°C).
Thermistor is not	The upper media sensor contains a	If “−°C” is displayed in a normal room
properly installed in the	thermistor. If it is not properly installed, the	temperature, the print head, print head
media sensor.	print head temperature cannot be obtained.	harness, or MAIN PC board can be
	Check the print head temperature in the	faulty.
	system mode. (Refer to System Mode
	Manual, Section 2.5.)

2. A feed jam (paper jam) error occurs when the feed gap sensor is used.

Possible cause	Check point	Solution
Media type is not suitable	A sensor error may occur depending on the	Change the command or media type
for the selected sensor.	combination of the selected sensor and the	properly.
	media type to be used.	Or, the media may need to be modified
	e.g.) Feed gap sensor + transparent PET	so that a print start position detection
	labels	can be performed correctly.
	If non-approved media is used, the
	difference between a label and a backing
	paper may not be detected.
The feed gap sensor	The feed gap sensor position needs to be	Adjust the feed gap sensor position to
position is not proper.	adjusted so that both upper and lower	the center of a gap.
	sensors are vertically aligned and the
	sensor can detect label-to-label gaps.
	Without position adjustment, a sensor error
	or no paper error occurs improperly.
A foreign object is	If paper or ribbon particles, or other foreign	Remove the foreign objects.
attached to the sensor.	objects are attached to the sensor, the
	sensor cannot function properly. Check
	both feed gap sensors.
The upper sensor and	Check if the upper feed gap sensor and the	Align the upper and lower feed gap
the lower sensor are not	lower feed gap sensor are vertically aligned.	sensors.
vertically aligned.

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