Toshiba BSA4TMGS12QMR, BSA4TMTS12QMR manual Characters cannot be printed, Ribbon Error is displayed

Page 43

5. TROUBLESHOOTING

EO18-33016A

5. TROUBLESHOOTING

Possible cause

Check point

Solution

The feed gap sensor has

Usually, a sensor calibration is automatically

Refer to the System Mode Manual,

not been adjusted.

performed. However, for some media, it

Section 2.5, and adjust the sensor.

 

may be necessary to register a print area

If “SENSOR ERROR” still appears after

 

level voltage and a black mark level voltage

an adjustment, there can be the

 

in the system mode. The difference

following failures:

 

between two voltages must be 1V or more.

(1) Foreign object is caught in the

 

 

sensor.

 

 

(2) Connectors are not inserted

 

 

completely.

 

 

(3) Sensor PCB is faulty.

 

 

(4) Sensor harness or MAIN PC board

 

 

is faulty.

The sensor harness is

Check if the sensor harnesses are properly

Connect the harness completely.

not connected properly.

connected.

 

The media sensor is not

If the sensor harnesses are not completely

If the problem still occurs even after

installed correctly.

connected, or sensor harnesses are faulty,

clearing the faulty part, the sensor PCB

 

the sensor cannot function properly.

may be faulty

4. “HEAD OPEN” is displayed.

 

Possible cause

Check point

Solution

The top cover is not

When the top cover open sensors do not

Close the top cover completely.

closed completely.

detect the hooks of the top cover, “HEAD

If the message does not disappear even

 

OPEN” is displayed. As the sensor is

if the top cover is closed, the printer

 

mounted on either side of the printer, both

could have the following failure:

 

top cover hooks should be detected.

(1) The top cover open sensors are not

 

 

properly attached, or sensor

 

 

harnesses are not inserted

 

 

completely.

 

 

(2) The top cover’s hook

 

 

(3) Top cover open sensor, sensor

 

 

harness, or MAIN PC board is faulty.

5. Characters cannot be printed.

 

Possible cause

Check point

Solution

Character font has not

If the character generator has not been

Download the character generator.

been installed.

installed, characters cannot be printed.

 

 

The character generator is installed

 

 

separately from the firmware. Print a

 

 

diagnostic test result in the system mode.

 

 

(Refer to the System Mode Manual, Section

 

 

2.1.)

 

6. “RIBBON ERROR” is displayed.

 

Possible cause

Check point

Solution

“With ribbon” has been

When printing is to be performed with

Choose “No ribbon”.

chosen when thermal

thermal paper and no ribbon, “With ribbon”

 

paper is to be used.

has been chosen.

 

“With ribbon” has been

When printing is to be performed with ribbon

Load a ribbon.

chosen but a ribbon is

and “With ribbon” has been chosen, a

 

not loaded.

ribbon is not loaded.

 

5- 6

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Image 43
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Contents SA4T Series Table of Contents Unpacking ProcedurePrinter Installation PS Unit Main Unit ReplacementDraw out the PS PC Board Unit from the printer SA4TM SA4TP Main PC Board Ass’yCable Protection Cover CN9 CN6 Be careful not to pinch the lead wires by the Side Panel Platen Stepping Motor and Top Cover Open Sensor Left Do not remove, just loosen Adjustment of Timing Belt Ribbon Motor/Ribbon Sensor Remove the screw to detach the Ribbon Motor Unit Remove the screws to detach the Ribbon Motors FLT-3x8 Screw Locating Pin Fan Motor Operation Panel For the B-SA4TM Remove the two screws to detach the LCD PC board Operation Panel For the B-SA4TP Panel PC Board LCD PC Board Never loosen or remove these screws Print HeadDisconnect the Print Head Cable from the Print Head Disconnect the Print Head Cable from the Print Head Media Sensor Ring Remove the Lower Sensor Cover Top by releasing the two hooks Sensor Harnesses Media Sensor Top Cover Open Sensor Right Remove the two screws from the Stepping Motor Unit Disconnect the Top Cover Open Sensor Harness Blue Periodic Maintenance Procedure Cutter Unit Set Screw Same way, clean the outside of the cutter blade Apply Floil G-488 to the cutter unit using a soft cloth Printer does not turn on TroubleshootingHead Open is displayed Eeprom Error is displayedSome printers show on Line and others show in Line Printer cannot enter the download mode Printer cannot enter the system modeHead Temp is displayed when printing is attempted Head temperature may be higher Troubleshooting Characters cannot be printed Ribbon Error is displayedRibbon is not taken up „ Situation Communication
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BSA4TMTS12QMR, BSA4TMGS12QMR specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

One of the standout features of the B-SA4TM-TS12-QM-R is its exceptional print speed, capable of reaching up to 152 mm per second. This rapid output ensures that businesses can efficiently manage their printing tasks, reducing wait times and boosting productivity. Its 300 dpi resolution guarantees that printed images and text are sharp and clear, making it ideal for producing high-quality labels, barcodes, and receipts.

The printer is equipped with a user-friendly interface that simplifies operation and maintenance. The LCD screen provides real-time information about printing status and alerts, allowing users to monitor the printer's performance easily. Furthermore, its compact design makes it suitable for environments with limited space while still delivering a robust printing solution.

In terms of connectivity, the B-SA4TM-TS12-QM-R offers multiple options including USB, Ethernet, and serial ports, ensuring that it can easily integrate into existing systems. It also supports a range of operating systems, enhancing its versatility across different hardware environments.

Toshiba has integrated advanced technologies into the B-SA4TM series, such as an innovative ribbon-saving mechanism, which allows for longer print runs without frequent ribbon changes. This feature not only reduces operational costs but also minimizes waste, making it a more environmentally friendly choice.

Additionally, the printer supports a wide variety of media types and sizes, including labels, tags, and wristbands. Its ability to handle diverse materials makes it an excellent choice for businesses that have varied printing needs. The B-SA4TM is also designed for easy media loading, allowing users to change supplies quickly and efficiently.

Overall, the Toshiba B-SA4TM-TS12-QM-R combines speed, quality, and user-friendliness, making it a formidable addition to any business's printing lineup. With its advanced features and robust design, it stands out as a reliable solution for users looking for high-performance thermal printing. Whether it's for shipping, inventory management, or retail operations, the B-SA4TM series delivers exceptional performance that meets the needs of today’s fast-paced environments.
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