Dell FX160 manual

Page 47

Before running the Dell Diagnostics, enter the BIOS Setup Utility to review your computer's configuration information, and ensure that the device you want to test is displayed in the BIOS Setup Utility and is active.

NOTE: If your computer does not display a screen image, contact Dell (see Contacting Dell).

1.Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2.Turn on (or restart) your computer.

3.When the DELL logo appears, press <F12> immediately.

NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible keyboard failure, press and release <F12> in even intervals to open the Boot Device Menu.

NOTE: If you wait too long and the operating system logo appears, allow the operating system to boot, then shut off your computer and try again.

4.Use the up- and down-arrow keys to select PSA+ from the boot menu and then press <Enter>.

The computer runs the PSA (Pre-boot System Assessment), a series of initial tests of your system board, keyboard, display, memory, hard drive, etc.

NOTE: The Pre-boot System Assessment may take several minutes to complete.

Answer any questions that appear. If prompted, opt to run all memory tests.

If failures are detected, write down the error code(s) and see Contacting Dell.

If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. Press any key to continue."

NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from your Drivers and Utilities media (see Starting the Dell Diagnostics From the Drivers and Utilities Media).

5.Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.

6.Press <Tab> to select Test System and then press <Enter>.

NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to the previous menu.

7.At the Dell Diagnostics Main Menu, left-click with the mouse, or press <Tab> and then <Enter>, to select the test you want to run (see Dell Diagnostics Main Menu).

NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.

8.After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.

9.Close the main menu window to exit the Dell Diagnostics and restart the computer.

Starting the Dell Diagnostics From the Drivers and Utilities Media

Before running the Dell Diagnostics, enter the BIOS Setup Utility (see Entering the BIOS Setup Utility) to review your computer's configuration information, and ensure that the device you want to test is displayed in the BIOS Setup Utility and is active.

1.Connect an external optical drive to the computer.

2.Insert the Drivers and Utilities media into the optical drive.

3.Restart your computer.

4.When the DELL logo appears, press <F12> immediately.

NOTE: Keyboard failure may result when a key is held down for extended periods of time. To avoid possible keyboard failure, press and release <F12> in even intervals to open the Boot Device Menu.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop, then shut down your computer and try again.

5. When the boot device list appears, use the up- or down- arrow keys to highlight CD/DVD/CD-RW Drive then press <Enter>.

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Contents Model DC01T September 2008 Rev. A00 Replacing the Antenna AntennaRemoving the Antenna Page Before Working on Your Computer Working on Your ComputerRecommended Tools After Working on Your Computer Replacing the Cable Guide Cable GuideRemoving the Cable Guide Replacing the Coin-Cell Battery Coin-Cell BatteryRemoving the Coin-Cell Battery Replacing the Computer Cover CoversRemoving the Computer Cover Replacing the Side Cover Removing the Side CoverPeg Peg retainer Side cover hooks Side cover hook slots2 Finding Information Replacing the Hard Drive Bracket Assembly Hard Drive Assembly OptionalRemoving the Hard Drive Bracket Assembly Replacing the Hard Drive Removing the Hard DriveReplacing the Hard Drive Fan Removing the Hard Drive FanReplacing the Processor Heatsink Assembly Processor Heatsink AssemblyRemoving the Processor Heatsink Assembly Page Obtaining Assistance Technical Support and Customer ServiceDellConnect Online Services Getting HelpMobilesupport@us.dell.com Support@us.dell.com Problems With Your OrderAutoTech Service Automated Order-Status ServiceContacting Dell Before You CallReplacing the I/O Board BoardRemoving the I/O Board Cable guide metal tab Metal clip Replacing a Memory Module MemoryRemoving a Memory Module Page Replacing the Nvram Module Nvram ModuleRemoving the Nvram Module Back to Contents Replacing the Power Supply Power SupplyRemoving the Power Supply Page Identifying Drivers Reinstalling SoftwareReinstalling Drivers and Utilities DriversClick the Drivers tab→ Roll Back Driver Manually Reinstalling DriversRestoring Your Operating System Re-imaging Operating Systems Installed on NvramStarting System Restore Undoing the Last System Restore Windows Vista OnlyClick Start → Control Panel User Accounts and PasswordsReinstalling Windows XP or Windows Vista Before you BeginClick Control Panel → User Accounts Click Administrative Tools → UserManagerClick User Accounts Replacing the Computer Stand Computer StandRemoving the Computer Stand Removing the System Board Assembly System Board AssemblySystem Board Connectors Replacing the System Board Perform the procedure in After Working on Your Computer Bios Setup Utility Options System SetupEntering the Bios Setup Utility Bios Setup Utility ScreensBoot Sequence Setup LockSelect Specific Boot Device Clearing Forgotten PasswordsChanging Boot Sequence for Future Boots Click Save this program to disk, and then click OK Clearing Cmos SettingsFlashing the Bios Back to Contents Back to Contents Diagnostic Light Codes During Post TroubleshootingPower Lights Diagnostic LightsBeep Codes Code Description Suggested Resolution Repetitive Short beepsSystem Messages Replace the battery see Replacing the Coin-Cell BatteryHardware Troubleshooter Dell DiagnosticsWhen to Use the Dell Diagnostics Starting the Dell Diagnostics From Your Hard DrivePage Option Function Dell Diagnostics Main MenuTab Function Solving ProblemsBattery Problems Drive ProblemsAdjust the Windows volume control Optical drive problems optional, externalProblems writing to an optical drive Hard drive problemsClick Start→ Control Panel→ Add or Remove Programs Mail and Internet ProblemsError Messages Click Properties→ Tools→ Check NowComputer stops responding Keyboard ProblemsLockups and Software Problems Computer does not start upSolid blue screen appears Other software problemsProgram crashes repeatedly Program is designed for an earlier Windows operating systemMouse Problems Memory ProblemsClick Start → Control Panel→ Hardware and Sound→ Mouse Network ProblemsPower Problems Click Start → Control Panel→ Hardware and Sound→ Printer Printer ProblemsVerify that the printer is recognized by Windows Double-clickPrinters and FaxesVerify that the scanner is recognized by Microsoft Windows Scanner ProblemsSound and Speaker Problems No sound from speakersNo sound from headphones Video and Monitor ProblemsScreen is blank Screen is difficult to read Dell Technical Update ServiceCheck the monitor power light Check the diagnostic lights See Diagnostic LightsPage Enabling Selective USB Use the Onboard Devices screen to enable Selective USBSelective USB Replacing the Wireless Card Wireless CardRemoving the Wireless Card