NOTE: Using the
6.Press any key to confirm that you want to start from the CD/DVD.
7.Type 1 to Run the 32 Bit Dell Diagnostics.
8.At the Dell Diagnostics Main Menu, type 1 to select Dell
9.Press <Tab> to select Test System and then press <Enter>.
NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to the previous menu.
10.At the Dell Diagnostics Main Menu,
NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen.
11.After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu.
12.Close the main menu window to exit the Dell Diagnostics and restart the computer.
13.Remove the Drivers and Utilities media from the optical drive.
Dell Diagnostics Main Menu
After the Dell Diagnostics loads the following menu appears:
Option | Function |
|
|
Test Memory | Run the |
|
|
Test System | Run system diagnostics |
|
|
Exit | Exit the diagnostics |
|
|
Press <Tab> to select the test you want to run and then press <Enter>.
NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to this menu.
After Test System is selected, the following menu appears:
Option | Function |
|
|
Express Test | Performs a quick test of devices in the system. This typically can take 10 to 20 minutes. |
| NOTE: The Express Test requires no interaction on your part. Run Express Test first to increase the possibility of tracing a problem quickly. |
|
|
Extended Test | Performs a thorough check of devices in the system. This typically can take an hour or more. |
| NOTE: The Extended Test periodically requires your input to answer specific questions. |
|
|
Custom Test | Use to test a specific device or customize the tests to be run. |
Symptom Tree | This option allows you to select tests based on a symptom of the problem you are having. This option lists the most common symptoms. |
|
|
NOTE: It is recommended that you select Extended Test to perform a more thorough check of devices in the computer.
For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see Contacting Dell).
NOTE: When contacting Dell support, have your Service Tag ready. The Service Tag for your computer is located at the top of each test screen.
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option: