Tab | Function |
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Results | Displays the results of the test and any error conditions encountered. |
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Errors | Displays error conditions encountered, error codes, and the problem description. |
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Help | Describes the test and any requirements for running the test. |
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Configuration | Displays the hardware configuration for the selected device. |
| The Dell Diagnostics obtains configuration information for all devices from the BIOS, memory, and various internal tests, and displays the |
| information in the device list in the left pane of the screen. |
| NOTE: The device list may not display the names of all components installed on your computer or all devices attached to your computer. |
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Parameters | Allows you to customize the test, if applicable, by changing the test settings. |
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Solving Problems
Follow these tips when troubleshooting your computer:
•If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed.
•If a peripheral device does not work, ensure that the device is properly connected.
•If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).
•If an error message occurs in a program, see the program's documentation.
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view.
Battery Problems
WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
Replace the battery — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during
Drive Problems
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance.
Ensure that Microsoft® Windows® Recognizes the drive —
Windows XP Embedded:
•
Windows XP:
•Click Start and click My Computer.
Windows Vista®:
•Click the Windows Vista Start button and click Computer.
If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
Check cable connections — Check the HDD cable connections (see Hard Drive Assembly (Optional)), and NVRAM module (see NVRAM Module) to ensure that they are seated properly.