Dell PP36 manual Error Messages, T a Error The hard drive cannot read the data

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Code	Description	Suggested Remedy
(repetitive
short beeps)

5Real-time clock failure. Possible battery failure or motherboard failure.

1 Replace the battery (see your Service Manual at support.dell.com).

2 If the problem persists, contact Dell.

6	Video BIOS Test	Contact Dell.
	Failure
7	CPU-cache test	Contact Dell.
	failure

Error Messages

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.

If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.

A U X I L I A R Y D E V I C E F A I L U R E — The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell (see "Contacting Dell" on page 64).

B A D C O M M A N D O R F I L E N A M E — Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.

C A C H E D I S A B L E D D U E T O F A I L U R E — The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 64).

CD D R I V E C O N T R O L L E R F A I L U R E — The CD drive does not respond to commands from the computer.

D A T A E R R O R — The hard drive cannot read the data.

D E C R E A S I N G A V A I L A B L E M E M O R Y — One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.

D I S K C: F A I L E D I N I T I A L I Z A T I O N — The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).

Troubleshooting

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents Front View About Your ComputerBack View Battery Removal Wireless Switch Quick Setup Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating SystemClick Start→Internet Explorer→Connect to the Internet Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP Operating System Microsoft Windows VistaSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications O2MICRO OZ129 USB Lvds Wxga TrueLife Vostro Wxga Keyboard Number of keys Cell, 6 cell, and 8 cell Reduced under certain power-intensive Page Physical Weight Specifications Power Lights TroubleshootingTools Beep CodesCode Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error MessagesTroubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Computer does not start up Lockups and Software ProblemsComputer stops responding Program stops respondingWindows XP Other software problemsWindows Vista Solid blue screen appearsAccessing the Dell Support Utility Dell Technical Update ServiceClick Start→All Programs→Dell Support→Dell Support Settings Dell Support UtilityDouble-Clicking the Dell Support Icon Clicking the Dell Support IconReinstalling Drivers and Utilities Reinstalling SoftwareDrivers Identifying DriversProperties Click the Drivers tab→Roll Back Driver Using the Drivers and Utilities MediaAt the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Windows Vista Starting System Restore Windows VistaEnabling System Restore Using Dell Factory Image RestoreDell Factory Image Restore Windows Vista Only Select Repair Your ComputerUsing the Operating System Media Click Dell Factory Image RestoreBefore you Begin Windows Vista Dell Factory Image Restore Reinstalling WindowsUsing the Operating System Media Reinstalling Windows Finding Information Your call when contacting supportWarranty information Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutoTech Service Problems With Your OrderAutomated Order-Status Service Product InformationBefore You Call Returning Items for Warranty Repair or CreditPage Visit support.dell.com Contacting DellIndex Index Index Index