Dell PP36 manual Finding Information, Your call when contacting support

Page 57

Finding Information

NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries.

NOTE: Additional information may ship with your computer.

Document/Media/Label

Contents

 

 

Service Tag/Express Service Code Label

• Use the Service Tag to identify your

The Service Tag/Express Service Code is

computer when you use

support.dell.com or contact support.

located on your computer.

 

 

• Enter the Express Service Code to direct

 

your call when contacting support

Drivers and Utilities Media

The Drivers and Utilities media is a CD or DVD that may have shipped with your computer.

A diagnostic program for your computer

Drivers for your computer

NOTE: Drivers and documentation updates can be found at support.dell.com.

Notebook System Software (NSS)

Readme files

 

NOTE: Readme files may be included on

 

your media to provide last-minute updates

 

about technical changes to your computer

 

or advanced technical-reference material

 

for technicians or experienced users.

 

 

Operating System Media

Reinstall your operating system.

The Operating System media is a CD or

 

DVD that may have shipped with your

 

computer.

 

Finding Information

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents Front View About Your ComputerBack View Battery Removal Wireless Switch Quick Setup Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating SystemClick Start→Internet Explorer→Connect to the Internet Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP Operating System Microsoft Windows VistaSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications O2MICRO OZ129 USB Lvds Wxga TrueLife Vostro Wxga Keyboard Number of keys Cell, 6 cell, and 8 cell Reduced under certain power-intensive Page Physical Weight Specifications Power Lights TroubleshootingTools Beep CodesCode Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error MessagesTroubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Computer does not start up Lockups and Software ProblemsComputer stops responding Program stops respondingWindows XP Other software problemsWindows Vista Solid blue screen appearsAccessing the Dell Support Utility Dell Technical Update ServiceClick Start→All Programs→Dell Support→Dell Support Settings Dell Support UtilityDouble-Clicking the Dell Support Icon Clicking the Dell Support IconReinstalling Drivers and Utilities Reinstalling SoftwareDrivers Identifying DriversProperties Click the Drivers tab→Roll Back Driver Using the Drivers and Utilities MediaAt the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Windows Vista Starting System Restore Windows VistaEnabling System Restore Using Dell Factory Image RestoreDell Factory Image Restore Windows Vista Only Select Repair Your ComputerUsing the Operating System Media Click Dell Factory Image RestoreBefore you Begin Windows Vista Dell Factory Image Restore Reinstalling WindowsUsing the Operating System Media Reinstalling Windows Finding Information Your call when contacting supportWarranty information Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutoTech Service Problems With Your OrderAutomated Order-Status Service Product InformationBefore You Call Returning Items for Warranty Repair or CreditPage Visit support.dell.com Contacting DellIndex Index Index Index