Dell PP36 manual Troubleshooting

Page 34

D R I V E N O T R E A D Y — The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information.

E R R O R R E A D I N G PCMCIA C A R D — The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information.

E X T E N D E D M E M O R Y S I Z E H A S C H A N G E D — The amount of memory recorded in

nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 64).

T H E F I L E B E I N G C O P I E D I S T O O L A R G E F O R T H E D E S T I N A T I O N D R I V E — The file

that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk.

AF I L E N A M E C A N N O T C O N T A I N A N Y O F T H E F O L L O W I N G C H A R A C T E R S : \ / : * ? “ <

> — Do not use these characters in filenames.

G A T E A20 F A I L U R E — A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information.

G E N E R A L F A I L U R E — The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action.

H A R D - D I S K D R I V E C O N F I G U R A T I O N E R R O R — The computer cannot identify the

drive type. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).

H A R D - D I S K D R I V E C O N T R O L L E R F A I L U R E 0 — The hard drive does not respond

to commands from the computer. Shut down the computer, remove the hard drive (see the Service Manual on support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).

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Troubleshooting

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewBack View Battery Removal Wireless Switch Setting Up Your Computer Quick SetupSetting Up Your Computer Connecting to the Internet Microsoft Windows XP Operating System Setting Up Your Internet ConnectionClick Start→Internet Explorer→Connect to the Internet Microsoft Windows XP Operating System Transferring Information to a New ComputerMicrosoft Windows Vista Microsoft Windows VistaSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications O2MICRO OZ129 USB Lvds Wxga TrueLife Vostro Wxga Keyboard Number of keys Cell, 6 cell, and 8 cell Reduced under certain power-intensive Page Physical Weight Specifications Tools Troubleshooting Power Lights Beep CodesCode Description Suggested Remedy Repetitive Error Messages T a Error The hard drive cannot read the dataTroubleshooting Troubleshooting Troubleshooting Click Uninstall Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Computer stops responding Lockups and Software ProblemsComputer does not start up Program stops respondingWindows Vista Other software problemsWindows XP Solid blue screen appearsClick Start→All Programs→Dell Support→Dell Support Settings Dell Technical Update ServiceAccessing the Dell Support Utility Dell Support UtilityClicking the Dell Support Icon Double-Clicking the Dell Support IconDrivers Reinstalling SoftwareReinstalling Drivers and Utilities Identifying DriversUsing the Drivers and Utilities Media Properties Click the Drivers tab→Roll Back DriverManually Reinstalling Drivers At the Welcome Dell System Owner screen, click NextUsing Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Windows Vista Undoing the Last System Restore Windows VistaDell Factory Image Restore Windows Vista Only Using Dell Factory Image RestoreEnabling System Restore Select Repair Your ComputerClick Dell Factory Image Restore Using the Operating System MediaBefore you Begin Reinstalling Windows Windows Vista Dell Factory Image RestoreUsing the Operating System Media Reinstalling Windows Your call when contacting support Finding InformationWarranty information Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesAutomated Order-Status Service Problems With Your OrderAutoTech Service Product InformationReturning Items for Warranty Repair or Credit Before You CallPage Contacting Dell Visit support.dell.comIndex Index Index Index
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