Dell PP36 manual Dell Technical Update Service, Accessing the Dell Support Utility

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B A C K U P Y O U R F I L E S I M M E D I A T E L Y

•Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs

•Save and close any open files or programs and shut down your computer through the Start menu

Dell Technical Update Service

The Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.

To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.

Dell Support Utility

The Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.

Accessing the Dell Support Utility
Access the Dell Support Utility from the	icon on the taskbar or from the
Start menu.

If the Dell Support icon does not appear in your taskbar:

1Click Start→All Programs→Dell Support→Dell Support Settings.

2Ensure that the Show icon on the taskbar option is checked.

NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.

The Dell Support Utility is customized for your computing environment.

The icon in the taskbar functions differently when you click, double-click, or right-click the icon.

Troubleshooting

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents Front View About Your ComputerBack View Battery Removal Wireless Switch Quick Setup Setting Up Your ComputerSetting Up Your Computer Connecting to the Internet Setting Up Your Internet Connection Microsoft Windows XP Operating SystemClick Start→Internet Explorer→Connect to the Internet Microsoft Windows Vista Transferring Information to a New ComputerMicrosoft Windows XP Operating System Microsoft Windows VistaSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications O2MICRO OZ129 USB Lvds Wxga TrueLife Vostro Wxga Keyboard Number of keys Cell, 6 cell, and 8 cell Reduced under certain power-intensive Page Physical Weight Specifications Power Lights TroubleshootingTools Beep CodesCode Description Suggested Remedy Repetitive T a Error The hard drive cannot read the data Error MessagesTroubleshooting Troubleshooting Troubleshooting Click Uninstall When to Use the Dell Diagnostics Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Computer does not start up Lockups and Software ProblemsComputer stops responding Program stops respondingWindows XP Other software problemsWindows Vista Solid blue screen appearsAccessing the Dell Support Utility Dell Technical Update ServiceClick Start→All Programs→Dell Support→Dell Support Settings Dell Support UtilityDouble-Clicking the Dell Support Icon Clicking the Dell Support IconReinstalling Drivers and Utilities Reinstalling SoftwareDrivers Identifying DriversProperties Click the Drivers tab→Roll Back Driver Using the Drivers and Utilities MediaAt the Welcome Dell System Owner screen, click Next Manually Reinstalling DriversRestoring Your Operating System Using Microsoft Windows System RestoreUndoing the Last System Restore Windows Vista Starting System Restore Windows VistaEnabling System Restore Using Dell Factory Image RestoreDell Factory Image Restore Windows Vista Only Select Repair Your ComputerUsing the Operating System Media Click Dell Factory Image RestoreBefore you Begin Windows Vista Dell Factory Image Restore Reinstalling WindowsUsing the Operating System Media Reinstalling Windows Finding Information Your call when contacting supportWarranty information Obtaining Assistance Getting HelpDellConnect Online Services Technical Support and Customer ServiceAutoTech Service Problems With Your OrderAutomated Order-Status Service Product InformationBefore You Call Returning Items for Warranty Repair or CreditPage Visit support.dell.com Contacting DellIndex Index Index Index