Dell PP36 manual Returning Items for Warranty Repair or Credit, Before You Call

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Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call for your region, see "Contacting Dell" on page 64. Include a copy of the invoice and a letter describing the reason for the return.

2Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 63), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 64).

3Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.

4Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.

Before You Call

NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).

Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 63). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available.

CAUTION: Before working inside your computer, follow the safety instructions in your Product Information Guide.

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Getting Help

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Macrovision Product Notice Contents Lockups and Software Problems Dell Technical Update Service Returning Items for Warranty Repair or Credit Contents About Your Computer Front ViewBack View Battery Removal Wireless Switch Setting Up Your Computer Quick SetupSetting Up Your Computer Connecting to the Internet Click Start→Internet Explorer→Connect to the Internet Setting Up Your Internet ConnectionMicrosoft Windows XP Operating System Microsoft Windows XP Operating System Transferring Information to a New ComputerMicrosoft Windows Vista Microsoft Windows VistaSetting Up Your Computer Setting Up Your Computer Setting Up Your Computer Specifications O2MICRO OZ129 USB Lvds Wxga TrueLife Vostro Wxga Keyboard Number of keys Cell, 6 cell, and 8 cell Reduced under certain power-intensive Page Physical Weight Specifications Tools TroubleshootingPower Lights Beep CodesCode Description Suggested Remedy Repetitive Error Messages T a Error The hard drive cannot read the dataTroubleshooting Troubleshooting Troubleshooting Click Uninstall Dell Diagnostics When to Use the Dell DiagnosticsStarting the Dell Diagnostics From Your Hard Drive Solving Problems Power Problems Memory Problems Computer stops responding Lockups and Software ProblemsComputer does not start up Program stops respondingWindows Vista Other software problemsWindows XP Solid blue screen appearsClick Start→All Programs→Dell Support→Dell Support Settings Dell Technical Update ServiceAccessing the Dell Support Utility Dell Support UtilityClicking the Dell Support Icon Double-Clicking the Dell Support IconDrivers Reinstalling SoftwareReinstalling Drivers and Utilities Identifying DriversUsing the Drivers and Utilities Media Properties Click the Drivers tab→Roll Back DriverManually Reinstalling Drivers At the Welcome Dell System Owner screen, click NextUsing Microsoft Windows System Restore Restoring Your Operating SystemStarting System Restore Windows Vista Undoing the Last System Restore Windows VistaDell Factory Image Restore Windows Vista Only Using Dell Factory Image RestoreEnabling System Restore Select Repair Your ComputerBefore you Begin Using the Operating System MediaClick Dell Factory Image Restore Reinstalling Windows Windows Vista Dell Factory Image RestoreUsing the Operating System Media Reinstalling Windows Your call when contacting support Finding InformationWarranty information Getting Help Obtaining AssistanceTechnical Support and Customer Service DellConnect Online ServicesAutomated Order-Status Service Problems With Your OrderAutoTech Service Product InformationReturning Items for Warranty Repair or Credit Before You CallPage Contacting Dell Visit support.dell.comIndex Index Index Index