Dell DMC, MTC2, G7279 manual 101

Page 101

Country (City)	Department Name or Service Area,	Area Codes,
International Access Code	Website and E-Mail Address	Local Numbers, and
Country Code		Toll-Free Numbers
City Code

Mexico	Customer Technical Support	001-877-384-8979
International Access Code: 00		or 001-877-269-3383
Country Code: 52	Sales	50-81-8800
		or 01-800-888-3355
	Customer Service	001-877-384-8979
		or 001-877-269-3383
	Main	50-81-8800
		or 01-800-888-3355

Montserrat	General Support	toll-free: 1-866-278-6822

Netherlands Antilles	General Support	001-800-882-1519

Netherlands (Amsterdam)	Website: support.euro.dell.com
International Access Code: 00	Technical Support	020 674 45 00
Country Code: 31	Technical Support Fax	020 674 47 66
City Code: 20	Home/Small Business Customer Care	020 674 42 00
	Relational Customer Care	020 674 4325
	Home/Small Business Sales	020 674 55 00
	Relational Sales	020 674 50 00
	Home/Small Business Sales Fax	020 674 47 75
	Relational Sales Fax	020 674 47 50
	Switchboard	020 674 50 00
	Switchboard Fax	020 674 47 50

New Zealand	E-mail (New Zealand): nz_tech_support@dell.com
International Access Code: 00	E-mail (Australia): au_tech_support@dell.com
Country Code: 64	Technical Support (for desktop and portable	0800 443 563
	computers)
	Technical Support (for servers and storage)	0800 505 098
	Home and Small Business	0800 446 255
	Government and Business	0800 444 617
	Sales	0800 441 567
	Fax	0800 441 566

Nicaragua	General Support	001-800-220-1006

Appendix

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Image 101

Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Program is designed for an earlier Microsoft Windows Mail, Modem, and Internet ProblemsUsing Microsoft Windows XP System Restore Advanced TroubleshootingResolving Software and Hardware Incompatibilities Adding or Replacing a Second Hard DriveAppendix Safety Instructions Safety InstructionsW . d e l l . c o m s u p p o r t . d e l l . c o m Microsoft Windows License Label Finding Information for Your ComputerSupport questions Downloads Drivers, patches, and software updatesOnline courses Technical supportConnecting a Parallel Printer Setting Up a PrinterSetting Up and Using Your Computer Printer CableScrews Clips Parallel printer Cable Notches Connecting a USB PrinterParallel connector on computer USB connector on computer Setting Up a Home and Office NetworkConnecting to a Network Adapter Network Setup Wizard Connecting to the InternetClick Checklist for creating a network Network wall jack Network cableIf you have a CD, click Use the CD I got from an ISP Setting Up Your Internet ConnectionClick Connect to the Internet Using Blank CD-Rs and CD-RWs How to Copy a CD or DVDCopying CDs and DVDs Click Exact CopyClick Hardware and click Device Manager Hyper-ThreadingHelpful Tips Turn Off Computer Turn off computer window, click Turn off Booting to a USB DeviceTurning Off Your Computer Solving Problems Finding SolutionsW . d e l l . c o m s u p p o r t . d e l l . c o m See Drive Problems Battery ProblemsFloppy drive problems Finding Help InformationBack of floppy disk Write-protected Not write- protected CD drive problemsDVD drive problems Problems writing to a CD-RW driveHard drive problems Mail, Modem, and Internet ProblemsError Messages Computer stops responding General ProblemsProgram stops responding Other software problemsProgram crashes repeatedly Solid blue screen appearsGeneral hardware problems Other technical problemsIeee 1394 Device Problems Mouse Problems Keyboard ProblemsNetwork Problems Speed light Power ProblemsNetwork integrity Printer Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsIf the screen is blank Video and Monitor ProblemsNo sound from headphones If the screen is difficult to read Solving Problems Advanced Troubleshooting Diagnostic LightsLight Pattern Problem Description Suggested Resolution Error Identified a faulty module orIf available, install properly If the problem persists, contactDifferent connector and restart If the problem persists orYou have identified a faulty Connector or reinstalled allThat you are installing are Connector placementMemory module/memory Requirements seeStarting the Dell Diagnostics Dell DiagnosticsTab Function Dell Diagnostics Main MenuOption Function Reinstalling Drivers What Is a Driver?Drivers Identifying DriversManually Reinstalling Drivers Using Windows XP Device Driver RollbackRestoring Your Operating System Click Roll Back DriverCreating a Restore Point Using Microsoft Windows XP System RestoreClick System Restore Restoring the Computer to an Earlier Operating StateUsing Dell PC Restore by Symantec Click Performance and Maintenance Enabling System RestoreClick the System Restore tab Click Performance and Maintenance and click SystemAdvanced Troubleshooting On computers with an optional floppy drive Adding Parts Front and Back View of the ComputerFront View Computer. Instead, perform an operating system shutdown Back View Network jack Guide Removing the Computer CoverComputer cover Cover latch Back of computer Looking Inside Your Computer System Board Securing screw Filler bracket Adding CardsNot fully seated card Fully seated card Bracket Card Card cutoutCrossbar Adding or Replacing the AGP Card Notch Lever Tab Card clip AGP connector Installing an AGP CardPCI connector AGP card Card clip lever Slot connectorAdding or Replacing a Second Hard Drive Drive bracket Existing hard driveScrews Drive bracket Adding a Floppy Drive Bottom tab Side hinges Front panel Top tabMiddle tab Tabs Insert Top bracket screw Drive bracket Floppy drive Side hinges Front panel Adding a Second CD or DVD Drive Bottom tab Adding Parts Drive Alignment screws Insert TabsDrive Securing screw Side hinges Front panel DDR Memory Overview Memory Installation GuidelinesAdding Memory Installing Memory Notch Securing clips ConnectorReplacing the Computer Cover System Information SpecificationsExpansion Bus AppendixMemory Ports and ConnectorsOther factors DrivesVideo PowerAudio NetworkEnvironmental System SetupOverview Keys Action Viewing SettingsSystem Setup Screens Changing Boot Sequence for the Current Boot Boot SequenceOption Settings Changing Boot Sequence for Future Boots Clearing Forgotten PasswordsReplacing the Battery Battery Battery socket Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsFCC Notices U.S. Only Definition of Third-Party Software and PeripheralsClass a Class B FCC Identification Information Contacting DellAppendix Appendix Appendix Appendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix 100 101 102 103 104 105 106 Index 107 Index108 Index Index Help files accessing, 9Compatibility, 27 restore to previous operating Index 109 Wizard, 27 reinstalling, 47 scanner, 34 System RestoreWizards Program Compatibility Wizard Index 110