Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m
Abbreviations and Acronyms
Contents
Program is designed for an earlier Microsoft Windows
Mail, Modem, and Internet Problems
Adding or Replacing a Second Hard Drive
Advanced Troubleshooting
Using Microsoft Windows XP System Restore
Resolving Software and Hardware Incompatibilities
Appendix
Safety Instructions
Safety Instructions
W . d e l l . c o m s u p p o r t . d e l l . c o m
Microsoft Windows License Label
Finding Information for Your Computer
Technical support
Downloads Drivers, patches, and software updates
Support questions
Online courses
Printer Cable
Setting Up a Printer
Connecting a Parallel Printer
Setting Up and Using Your Computer
Connecting a USB Printer
Parallel connector on computer
Screws Clips Parallel printer Cable Notches
Setting Up a Home and Office Network
Connecting to a Network Adapter
USB connector on computer
Network wall jack Network cable
Connecting to the Internet
Network Setup Wizard
Click Checklist for creating a network
Setting Up Your Internet Connection
Click Connect to the Internet
If you have a CD, click Use the CD I got from an ISP
Click Exact Copy
How to Copy a CD or DVD
Using Blank CD-Rs and CD-RWs
Copying CDs and DVDs
Hyper-Threading
Helpful Tips
Click Hardware and click Device Manager
Booting to a USB Device
Turning Off Your Computer
Turn Off Computer Turn off computer window, click Turn off
Solving Problems
Finding Solutions
W . d e l l . c o m s u p p o r t . d e l l . c o m See
Finding Help Information
Battery Problems
Drive Problems
Floppy drive problems
Back of floppy disk Write-protected Not write- protected
CD drive problems
DVD drive problems
Problems writing to a CD-RW drive
Hard drive problems
Mail, Modem, and Internet Problems
Error Messages
Computer stops responding
General Problems
Solid blue screen appears
Other software problems
Program stops responding
Program crashes repeatedly
General hardware problems
Other technical problems
Ieee 1394 Device Problems
Mouse Problems
Keyboard Problems
Network Problems
Power Problems
Network integrity
Speed light
Printer Problems
Scanner Problems
No sound from speakers
Sound and Speaker Problems
Video and Monitor Problems
No sound from headphones
If the screen is blank
If the screen is difficult to read
Solving Problems
Diagnostic Lights
Light Pattern Problem Description Suggested Resolution
Advanced Troubleshooting
If the problem persists, contact
Identified a faulty module or
Error
If available, install properly
Connector or reinstalled all
If the problem persists or
Different connector and restart
You have identified a faulty
Requirements see
Connector placement
That you are installing are
Memory module/memory
Starting the Dell Diagnostics
Dell Diagnostics
Dell Diagnostics Main Menu
Option Function
Tab Function
Identifying Drivers
What Is a Driver?
Reinstalling Drivers
Drivers
Click Roll Back Driver
Using Windows XP Device Driver Rollback
Manually Reinstalling Drivers
Restoring Your Operating System
Restoring the Computer to an Earlier Operating State
Using Microsoft Windows XP System Restore
Creating a Restore Point
Click System Restore
Using Dell PC Restore by Symantec
Click Performance and Maintenance and click System
Enabling System Restore
Click Performance and Maintenance
Click the System Restore tab
Advanced Troubleshooting
Front and Back View of the Computer
Front View
On computers with an optional floppy drive Adding Parts
Computer. Instead, perform an operating system shutdown
Back View
Network jack
Guide
Removing the Computer Cover
Computer cover Cover latch Back of computer
Looking Inside Your Computer
System Board
Securing screw Filler bracket
Adding Cards
Card Card cutout
Crossbar
Not fully seated card Fully seated card Bracket
Adding or Replacing the AGP Card
AGP card Card clip lever Slot connector
Installing an AGP Card
Notch Lever Tab Card clip AGP connector
PCI connector
Adding or Replacing a Second Hard Drive
Existing hard drive
Screws
Drive bracket
Drive bracket
Adding a Floppy Drive
Side hinges Front panel Top tab
Middle tab
Bottom tab
Tabs Insert Top bracket screw Drive bracket Floppy drive
Side hinges Front panel
Adding a Second CD or DVD Drive
Bottom tab Adding Parts
Drive Alignment screws
Insert Tabs
Drive Securing screw
Side hinges Front panel
Memory Installation Guidelines
Adding Memory
DDR Memory Overview
Installing Memory
Notch
Securing clips Connector
Replacing the Computer Cover
Appendix
Specifications
System Information
Expansion Bus
Drives
Ports and Connectors
Memory
Other factors
Network
Power
Video
Audio
System Setup
Overview
Environmental
Viewing Settings
System Setup Screens
Keys Action
Boot Sequence
Option Settings
Changing Boot Sequence for the Current Boot
Changing Boot Sequence for Future Boots
Clearing Forgotten Passwords
Replacing the Battery
Battery Battery socket
Definition of Third-Party Software and Peripherals
Definition of Dell-Installed Software and Peripherals
Dell Technical Support Policy U.S. Only
FCC Notices U.S. Only
Class a Class B
FCC Identification Information
Contacting Dell
Appendix
Appendix
Appendix
Appendix
Appendix
Appendix
Appendix
Area Codes Local Numbers, Toll-Free Numbers
Appendix
100
101
102
103
104
105
106
Index 107
Index
Index Help files accessing, 9
Compatibility, 27 restore to previous operating
108 Index
Wizard, 27 reinstalling, 47 scanner, 34 System Restore
Wizards Program Compatibility Wizard
Index 109
Index 110