Dell G7279, MTC2, DMC manual Finding Solutions, Solving Problems

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Solving Problems

Finding Solutions

Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions.

See page 32.

Press a key or move the mouse. See the Tell Me How help file for information on standby mode. For more information, see page 32.

Get technical assistance from

Dell. See page 88.

See page 25.

Solving Problems

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Program is designed for an earlier Microsoft Windows Mail, Modem, and Internet ProblemsAdding or Replacing a Second Hard Drive Advanced TroubleshootingUsing Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesAppendix Safety Instructions Safety InstructionsW . d e l l . c o m s u p p o r t . d e l l . c o m Microsoft Windows License Label Finding Information for Your ComputerTechnical support Downloads Drivers, patches, and software updatesSupport questions Online coursesPrinter Cable Setting Up a PrinterConnecting a Parallel Printer Setting Up and Using Your ComputerParallel connector on computer Connecting a USB PrinterScrews Clips Parallel printer Cable Notches Connecting to a Network Adapter Setting Up a Home and Office NetworkUSB connector on computer Network wall jack Network cable Connecting to the InternetNetwork Setup Wizard Click Checklist for creating a networkClick Connect to the Internet Setting Up Your Internet ConnectionIf you have a CD, click Use the CD I got from an ISP Click Exact Copy How to Copy a CD or DVDUsing Blank CD-Rs and CD-RWs Copying CDs and DVDsHelpful Tips Hyper-ThreadingClick Hardware and click Device Manager Turning Off Your Computer Booting to a USB DeviceTurn Off Computer Turn off computer window, click Turn off Solving Problems Finding SolutionsW . d e l l . c o m s u p p o r t . d e l l . c o m See Finding Help Information Battery ProblemsDrive Problems Floppy drive problemsBack of floppy disk Write-protected Not write- protected CD drive problemsDVD drive problems Problems writing to a CD-RW driveHard drive problems Mail, Modem, and Internet ProblemsError Messages Computer stops responding General ProblemsSolid blue screen appears Other software problemsProgram stops responding Program crashes repeatedlyGeneral hardware problems Other technical problemsIeee 1394 Device Problems Mouse Problems Keyboard ProblemsNetwork Problems Network integrity Power ProblemsSpeed light Printer Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Solving Problems Light Pattern Problem Description Suggested Resolution Diagnostic LightsAdvanced Troubleshooting If the problem persists, contact Identified a faulty module orError If available, install properlyConnector or reinstalled all If the problem persists orDifferent connector and restart You have identified a faultyRequirements see Connector placementThat you are installing are Memory module/memoryStarting the Dell Diagnostics Dell DiagnosticsOption Function Dell Diagnostics Main MenuTab Function Identifying Drivers What Is a Driver?Reinstalling Drivers DriversClick Roll Back Driver Using Windows XP Device Driver RollbackManually Reinstalling Drivers Restoring Your Operating SystemRestoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Click System RestoreUsing Dell PC Restore by Symantec Click Performance and Maintenance and click System Enabling System RestoreClick Performance and Maintenance Click the System Restore tabAdvanced Troubleshooting Front View Front and Back View of the ComputerOn computers with an optional floppy drive Adding Parts Computer. Instead, perform an operating system shutdown Back View Network jack Guide Removing the Computer CoverComputer cover Cover latch Back of computer Looking Inside Your Computer System Board Securing screw Filler bracket Adding CardsCrossbar Card Card cutoutNot fully seated card Fully seated card Bracket Adding or Replacing the AGP Card AGP card Card clip lever Slot connector Installing an AGP CardNotch Lever Tab Card clip AGP connector PCI connectorAdding or Replacing a Second Hard Drive Screws Existing hard driveDrive bracket Drive bracket Adding a Floppy Drive Middle tab Side hinges Front panel Top tabBottom tab Tabs Insert Top bracket screw Drive bracket Floppy drive Side hinges Front panel Adding a Second CD or DVD Drive Bottom tab Adding Parts Drive Alignment screws Insert TabsDrive Securing screw Side hinges Front panel Adding Memory Memory Installation GuidelinesDDR Memory Overview Installing Memory Notch Securing clips ConnectorReplacing the Computer Cover Appendix SpecificationsSystem Information Expansion BusDrives Ports and ConnectorsMemory Other factorsNetwork PowerVideo AudioOverview System SetupEnvironmental System Setup Screens Viewing SettingsKeys Action Option Settings Boot SequenceChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Forgotten PasswordsReplacing the Battery Battery Battery socket Definition of Third-Party Software and Peripherals Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only FCC Notices U.S. OnlyClass a Class B FCC Identification Information Contacting DellAppendix Appendix Appendix Appendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix 100 101 102 103 104 105 106 Index 107 IndexCompatibility, 27 restore to previous operating Index Help files accessing, 9108 Index Wizards Program Compatibility Wizard Wizard, 27 reinstalling, 47 scanner, 34 System RestoreIndex 109 Index 110