Dell MTC2, DMC Finding Help Information, Battery Problems, Drive Problems, Floppy drive problems

Page 21

Finding Help Information

TO ACCESS THE TELL ME HOW HELP FILE —

1 Click the Start button and click Help and Support.

2 Click User and system guides and click User’s guides. 3 Click Tell Me How.

TO ACCESS WINDOWS HELP —

1 Click the Start button and click Help and Support.

2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem.

4 Follow the instructions shown on the screen.

TO LOCATE ADDITIONAL INFORMATION FOR YOUR COMPUTER — See page 9.

Battery Problems

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

REPLACE THE BATTERY — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 86). If the battery still does not work properly, contact Dell (see page 90).

Drive Problems

Floppy drive problems

ENSURE THAT WINDOWS® RECOGNIZES THE DRIVE — Click the Start button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

Solving Problems

21

Image 21

Contents W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Program is designed for an earlier Microsoft Windows Mail, Modem, and Internet ProblemsUsing Microsoft Windows XP System Restore Advanced TroubleshootingResolving Software and Hardware Incompatibilities Adding or Replacing a Second Hard DriveAppendix Safety Instructions Safety InstructionsW . d e l l . c o m s u p p o r t . d e l l . c o m Microsoft Windows License Label Finding Information for Your ComputerSupport questions Downloads Drivers, patches, and software updatesOnline courses Technical supportConnecting a Parallel Printer Setting Up a PrinterSetting Up and Using Your Computer Printer CableConnecting a USB Printer Parallel connector on computerScrews Clips Parallel printer Cable Notches Setting Up a Home and Office Network Connecting to a Network AdapterUSB connector on computer Network Setup Wizard Connecting to the InternetClick Checklist for creating a network Network wall jack Network cableSetting Up Your Internet Connection Click Connect to the InternetIf you have a CD, click Use the CD I got from an ISP Using Blank CD-Rs and CD-RWs How to Copy a CD or DVDCopying CDs and DVDs Click Exact CopyHyper-Threading Helpful TipsClick Hardware and click Device Manager Booting to a USB Device Turning Off Your ComputerTurn Off Computer Turn off computer window, click Turn off Solving Problems Finding SolutionsW . d e l l . c o m s u p p o r t . d e l l . c o m See Drive Problems Battery ProblemsFloppy drive problems Finding Help InformationBack of floppy disk Write-protected Not write- protected CD drive problemsDVD drive problems Problems writing to a CD-RW driveHard drive problems Mail, Modem, and Internet ProblemsError Messages Computer stops responding General ProblemsProgram stops responding Other software problemsProgram crashes repeatedly Solid blue screen appearsGeneral hardware problems Other technical problemsIeee 1394 Device Problems Mouse Problems Keyboard ProblemsNetwork Problems Power Problems Network integritySpeed light Printer Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionAdvanced Troubleshooting Error Identified a faulty module orIf available, install properly If the problem persists, contactDifferent connector and restart If the problem persists orYou have identified a faulty Connector or reinstalled allThat you are installing are Connector placementMemory module/memory Requirements seeStarting the Dell Diagnostics Dell DiagnosticsDell Diagnostics Main Menu Option FunctionTab Function Reinstalling Drivers What Is a Driver?Drivers Identifying DriversManually Reinstalling Drivers Using Windows XP Device Driver RollbackRestoring Your Operating System Click Roll Back DriverCreating a Restore Point Using Microsoft Windows XP System RestoreClick System Restore Restoring the Computer to an Earlier Operating StateUsing Dell PC Restore by Symantec Click Performance and Maintenance Enabling System RestoreClick the System Restore tab Click Performance and Maintenance and click SystemAdvanced Troubleshooting Front and Back View of the Computer Front ViewOn computers with an optional floppy drive Adding Parts Computer. Instead, perform an operating system shutdown Back View Network jack Guide Removing the Computer CoverComputer cover Cover latch Back of computer Looking Inside Your Computer System Board Securing screw Filler bracket Adding CardsCard Card cutout CrossbarNot fully seated card Fully seated card Bracket Adding or Replacing the AGP Card Notch Lever Tab Card clip AGP connector Installing an AGP CardPCI connector AGP card Card clip lever Slot connectorAdding or Replacing a Second Hard Drive Existing hard drive ScrewsDrive bracket Drive bracket Adding a Floppy Drive Side hinges Front panel Top tab Middle tabBottom tab Tabs Insert Top bracket screw Drive bracket Floppy drive Side hinges Front panel Adding a Second CD or DVD Drive Bottom tab Adding Parts Drive Alignment screws Insert TabsDrive Securing screw Side hinges Front panel Memory Installation Guidelines Adding MemoryDDR Memory Overview Installing Memory Notch Securing clips ConnectorReplacing the Computer Cover System Information SpecificationsExpansion Bus AppendixMemory Ports and ConnectorsOther factors DrivesVideo PowerAudio NetworkSystem Setup OverviewEnvironmental Viewing Settings System Setup ScreensKeys Action Boot Sequence Option SettingsChanging Boot Sequence for the Current Boot Changing Boot Sequence for Future Boots Clearing Forgotten PasswordsReplacing the Battery Battery Battery socket Dell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsFCC Notices U.S. Only Definition of Third-Party Software and PeripheralsClass a Class B FCC Identification Information Contacting DellAppendix Appendix Appendix Appendix Appendix Appendix Appendix Area Codes Local Numbers, Toll-Free Numbers Appendix 100 101 102 103 104 105 106 Index 107 IndexIndex Help files accessing, 9 Compatibility, 27 restore to previous operating108 Index Wizard, 27 reinstalling, 47 scanner, 34 System Restore Wizards Program Compatibility WizardIndex 109 Index 110