Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m
Abbreviations and Acronyms
Contents
Mail, Modem, and Internet Problems
Program is designed for an earlier Microsoft Windows
Resolving Software and Hardware Incompatibilities
Advanced Troubleshooting
Using Microsoft Windows XP System Restore
Adding or Replacing a Second Hard Drive
Appendix
Safety Instructions
Safety Instructions
W . d e l l . c o m s u p p o r t . d e l l . c o m
Finding Information for Your Computer
Microsoft Windows License Label
Online courses
Downloads Drivers, patches, and software updates
Support questions
Technical support
Setting Up and Using Your Computer
Setting Up a Printer
Connecting a Parallel Printer
Printer Cable
Connecting a USB Printer
Parallel connector on computer
Screws Clips Parallel printer Cable Notches
Setting Up a Home and Office Network
Connecting to a Network Adapter
USB connector on computer
Click Checklist for creating a network
Connecting to the Internet
Network Setup Wizard
Network wall jack Network cable
Setting Up Your Internet Connection
Click Connect to the Internet
If you have a CD, click Use the CD I got from an ISP
Copying CDs and DVDs
How to Copy a CD or DVD
Using Blank CD-Rs and CD-RWs
Click Exact Copy
Hyper-Threading
Helpful Tips
Click Hardware and click Device Manager
Booting to a USB Device
Turning Off Your Computer
Turn Off Computer Turn off computer window, click Turn off
Finding Solutions
Solving Problems
W . d e l l . c o m s u p p o r t . d e l l . c o m See
Floppy drive problems
Battery Problems
Drive Problems
Finding Help Information
CD drive problems
Back of floppy disk Write-protected Not write- protected
Problems writing to a CD-RW drive
DVD drive problems
Mail, Modem, and Internet Problems
Hard drive problems
Error Messages
General Problems
Computer stops responding
Program crashes repeatedly
Other software problems
Program stops responding
Solid blue screen appears
Other technical problems
General hardware problems
Ieee 1394 Device Problems
Keyboard Problems
Mouse Problems
Network Problems
Power Problems
Network integrity
Speed light
Printer Problems
Scanner Problems
Sound and Speaker Problems
No sound from speakers
Video and Monitor Problems
No sound from headphones
If the screen is blank
If the screen is difficult to read
Solving Problems
Diagnostic Lights
Light Pattern Problem Description Suggested Resolution
Advanced Troubleshooting
If available, install properly
Identified a faulty module or
Error
If the problem persists, contact
You have identified a faulty
If the problem persists or
Different connector and restart
Connector or reinstalled all
Memory module/memory
Connector placement
That you are installing are
Requirements see
Dell Diagnostics
Starting the Dell Diagnostics
Dell Diagnostics Main Menu
Option Function
Tab Function
Drivers
What Is a Driver?
Reinstalling Drivers
Identifying Drivers
Restoring Your Operating System
Using Windows XP Device Driver Rollback
Manually Reinstalling Drivers
Click Roll Back Driver
Click System Restore
Using Microsoft Windows XP System Restore
Creating a Restore Point
Restoring the Computer to an Earlier Operating State
Using Dell PC Restore by Symantec
Click the System Restore tab
Enabling System Restore
Click Performance and Maintenance
Click Performance and Maintenance and click System
Advanced Troubleshooting
Front and Back View of the Computer
Front View
On computers with an optional floppy drive Adding Parts
Computer. Instead, perform an operating system shutdown
Back View
Network jack
Removing the Computer Cover
Guide
Computer cover Cover latch Back of computer
Looking Inside Your Computer
System Board
Adding Cards
Securing screw Filler bracket
Card Card cutout
Crossbar
Not fully seated card Fully seated card Bracket
Adding or Replacing the AGP Card
PCI connector
Installing an AGP Card
Notch Lever Tab Card clip AGP connector
AGP card Card clip lever Slot connector
Adding or Replacing a Second Hard Drive
Existing hard drive
Screws
Drive bracket
Drive bracket
Adding a Floppy Drive
Side hinges Front panel Top tab
Middle tab
Bottom tab
Tabs Insert Top bracket screw Drive bracket Floppy drive
Side hinges Front panel
Adding a Second CD or DVD Drive
Bottom tab Adding Parts
Insert Tabs
Drive Alignment screws
Drive Securing screw
Side hinges Front panel
Memory Installation Guidelines
Adding Memory
DDR Memory Overview
Installing Memory
Securing clips Connector
Notch
Replacing the Computer Cover
Expansion Bus
Specifications
System Information
Appendix
Other factors
Ports and Connectors
Memory
Drives
Audio
Power
Video
Network
System Setup
Overview
Environmental
Viewing Settings
System Setup Screens
Keys Action
Boot Sequence
Option Settings
Changing Boot Sequence for the Current Boot
Clearing Forgotten Passwords
Changing Boot Sequence for Future Boots
Replacing the Battery
Battery Battery socket
FCC Notices U.S. Only
Definition of Dell-Installed Software and Peripherals
Dell Technical Support Policy U.S. Only
Definition of Third-Party Software and Peripherals
Class a Class B
Contacting Dell
FCC Identification Information
Appendix
Appendix
Appendix
Appendix
Appendix
Appendix
Appendix
Area Codes Local Numbers, Toll-Free Numbers
Appendix
100
101
102
103
104
105
106
Index
Index 107
Index Help files accessing, 9
Compatibility, 27 restore to previous operating
108 Index
Wizard, 27 reinstalling, 47 scanner, 34 System Restore
Wizards Program Compatibility Wizard
Index 109
Index 110