Dell 745N General Troubleshooting, Issue Possible Cause Resolution, Sites Properties window

Troubleshooting

Use the following tables to help you troubleshoot various conditions that might occur on your NAS system:

•Table 10-1, "General Troubleshooting"

•Table 10-2, "NAS Manager"

•Table 10-3, "Server for NFS"

•Table 10-4, "Macintosh and AppleTalk"

•Table 10-5, "Hardware-RAID NAS System Internal RAID Controller Card"

NOTE: Some of the procedures refer to a software-RAID, a hardware-RAID, and an external storage configuration NAS system. For instructions on how to determine the configuration of your NAS system, see "Determining a NAS System's Configuration" in "NAS Manager."

Table 10-1. General Troubleshooting

Issue	Possible Cause	Resolution
I just created a new volume on my	Remote Desktop cannot update to	Log off Remote Desktop. When you reconnect to Remote Desktop, the
system but cannot see the volume on	show a new volume during the session	volume should be visible.
Windows Explorer through Remote	in which it was created.
Desktop.
I see the following error message in	This is an issue with the WDAP	Connect to the system via Remote Desktop, and then open a local
the event log:	Performance library and is documented	command prompt. Type the following command: WINMGMT/CLEARADAP.
	on Microsoft's website.	When the prompt returns, type WINMGMT/RESYNCPERF winmgmt service
WMI ADAP was unable to load the		PID.
winspool.drv performance library due
to an unknown problem within the
library: 0x0
I have just enabled FTP services on my	By default, no user has write	The FTP permissions must be configured using the Microsoft Management
NAS system, but I am unable to upload	privileges on the default FTP site.	Console (MMC). To access the MMC, log into Remote Desktop. Right click
files using FTP even though I am the		My Appliance, and select Manage.Double-click internet Information
administrator.		Services, and then right-click FTP Sites. Set the permissions in the FTP
		Sites Properties window.
I have deleted an FTP share and folder	By default, this folder is not deleted by	Manually remove this listing from the listed shared folders in the FTP
from my NAS system. However, when I	the NAS Manager.	section of the MMC.
use Remote Desktop to confirm the
removal, I can still see the shared folder
in the FTP section of the MMC.
I cannot connect to or ping the NAS	The NAS system has not finished	Wait at least 5 minutes for the NAS system to finish booting.
system after turning it on.	booting.
		If your NAS system uses software RAID and you still cannot connect,
		attempt the procedures in "Troubleshooting Software-RAID NAS Systems"
		in "Recovering and Restoring the System."
		If your NAS system uses hardware RAID and you still cannot connect,
		attempt the procedures in "Troubleshooting Hardware-RAID NAS
		Systems" in "Recovering and Restoring the System."
I cannot connect to the NAS system	IPX networks require that you assign	Change the IPX protocol on the NAS system to manually detect frame
using the IPX protocol.	an IPX network number to all clients.	types. See "Configuring the IPX Protocol" in "Advanced Features."
	By default, the NAS system does not
	assign an IPX number to the network.
After restoring files from a backup, the	The modified dates of folders reflect	Do not take action. This design issue occurs only with folders; the files'
modified dates of folders are	either the date you performed the	modified dates are consistent.
inconsistent.	restore or the date the folder was
	modified.
When connecting to my NAS system	The NAS system supports only two	Log off of the other Remote Desktop sessions.
using Remote Desktop, I receive a	current Remote Desktop sessions at a
message that the Terminal Server has	time.
exceeded the maximum number of
allowed connections.
The system summary and the task	The NAS system provides a	Do not take action. Your NAS system is operating correctly.
manager show twice as many	hyperthreading option, which allows
processors as are actually installed in	one physical processor to appear to
the system.	the operating system and other
	applications as two logical processors.
The NIC LED on the front panel of the	A network connection problem exists.	Ensure that a network cable is properly connected to one of the NIC
NAS system is not lit.		connectors on the back panel of the NAS system. Do not use a crossover
		cable. If the NIC LED is still not lit, see "Troubleshooting an Integrated
		NIC" in your system Installation and Troubleshooting Guide.
The monitor screen is blank when	The video cable may not be connected	Inspect the video cable connection and ensure that the cable is
connected to the NAS system.	securely or the monitor may be faulty.	connected properly to the NAS system.
		Try to connect to the NAS Manager using a client system. If the client
		system is able to connect to the NAS Manager, replace the monitor.
All four hard-drive operation LEDs on	The green flash pattern indicates that	Wait at least 5 minutes, and then try to reconnect to the NAS system.
the NAS system are blinking green.	the RAID volumes are being rebuilt.