Dell 745N manual NAS Manager, Viewed in My Network Places

Page 17

The NAS system may not be booting

You may not be allowing enough time

The NAS system requires at least 5 minutes to boot.

properly.

for the NAS system to boot or a system

 

 

alert may be occurring.

Connect a monitor to the NAS system or use console redirection to view

 

 

 

 

the boot routine of the system. If a system alert occurs (system message,

 

 

beep code, or amber hard-drive LEDs) during boot, see "Indicators,

 

 

Messages, and Codes" in the Installation and Troubleshooting Guide for

 

 

information on resolving the problem.

 

 

 

Power-on self test (POST) does not

A number of conditions can cause a

Write down the number of beeps, and see "Indicators, Messages, and

occur when the system is turned on or

beep code during POST.

Codes" in the Installation and Troubleshooting Guide for information on

rebooted, but a beep code is heard.

 

resolving the problem.

 

 

 

POST does not occur when the NAS

The BIOS may need to be updated, or

Without disconnecting the power source, reboot the NAS system by

system is turned on or rebooted, and a

a memory module or microprocessor

pressing <Ctrl><Alt><Delete>. You may need to repeat this key

beep code does not occur.

needs to be reseated or replaced.

combination several times. If the system now POSTs, upgrade the BIOS to

 

 

the latest version.

 

 

If the system still does not POST, try booting the system with each

 

 

individual memory module. See the Installation and Troubleshooting Guide

 

 

for more information. If the system does not boot with a certain memory

 

 

module installed, then that module is defective.

 

 

If the system does not POST with any of the memory modules, reseat the

 

 

processor as explained in the Installation and Troubleshooting Guide. If the

 

 

system does not boot, try replacing the processor with a working

 

 

processor. If the system does not boot, the system board may be

 

 

defective. See "Getting Help" in the system Installation and

 

 

Troubleshooting Guide.

I do not know the name of my NAS

The name of the NAS system can be

Double-click My Network Places on the desktop of the client system and

system.

viewed in My Network Places.

look for NAS system name. The default name for the NAS system is

 

 

DELLxxxxxxx, where xxxxxx is the system's service tag. For example, if the

 

 

service tag is 1234567, the system name is DELL1234567. You can find the

 

 

service tag on the top cover of the NAS system.

 

 

 

After using Remote Desktop to connect

The NAS system is set to English, the

Most character sets are installed by default on your system. If your

to my NAS system, I am unable to type

default language.

language character set is not installed, you can install your native

using my native language.

 

language character set from the Multilingual Support CD that was shipped

 

 

with your system. For installation instructions, see "Advanced Features."

The NAS system is attached to a DHCP

The DHCP server may have issued a

If the NAS system has been powered down for a period of time

network, but I cannot connect to it

new DHCP address to the NAS system.

predetermined by the DHCP server, the NAS system acquires a new DHCP

through the NAS Manager.

 

address from that server. The DHCP server may not have yet replicated

 

 

the new address with the NAS system name.

 

 

Wait approximately 15 minutes for the address to be replicated and then

 

 

try connecting again or try connecting to the NAS system again using the

 

 

IP address.

 

 

 

I cannot connect to the NAS system

You may be using the wrong address

Ensure that you are correctly entering the address in the syntax

using a static IP address.

syntax.

described in "Logging Into the NAS Manager" in "NAS Manager."

 

 

 

A NAS system has been moved to a

The connection settings may need to

If the NAS system is using DHCP, open a command line on the system

new network or new subnet and I

be refreshed.

and use the ipconfig utility to release and renew the IP address.

cannot connect.

 

 

 

 

If DHCP is not being used, verify that all NAS system network interface

 

 

settings are correct.

 

 

 

After reinstallation, a message displays

Either an error occurred while

See the Windows Application Event Log and the c:\dell\install\error.tag

that says An error has occurred

installing a component during the

file to determine which error occurred during the reinstallation, and then

during installation. Please see the

reinstallation or the reinstallation was

reinstall your system again.

Windows Event Log for details.

interrupted.

 

 

 

 

When you try to open the Shares page

Depending on the configuration of

Change the settings of your client system or manage large numbers of

using the NAS Manager, the page times

your client system, the Shares page

shares through Remote Desktop.

out.

may time out when the number of

 

 

shares exceed 20,000 shares.

 

 

 

 

Table 10-2. NAS Manager

Issue

Possible Cause

Resolution

 

 

 

I am trying to select the Administer

The user account that you used to log in to

Type the address of the NAS Manager in your browser. For SSL

My Appliance link on the opening

the domain does not have administrator

connections, type: https://servername:1279 or

page of the NAS Manager, but the

privileges. The link does not work for users

https://IPaddress:1279

link does not function properly.

without administrator privileges.

 

I have just deleted a volume, and

If a volume with shares is deleted, then the

Use Remote Desktop to remove the shares for the deleted volume. Exit

now I am unable to view my shares

NAS Manager cannot display any shares until

the NAS Manager, and restart the system. The shares should now be

in the NAS Manager.

the shares that were directed to the deleted

visible.

 

volume are removed.

 

 

 

 

I have just added an HTTP share

For security purposes, directory browsing is

To enable directory sharing for an HTTP share, from the NAS Manager

but cannot see it from the NAS

not enabled by default on an HTTP share

Maintenance page, click Remote Desktop, and then modify the Web

Manager.

directed to the same folder or volume as

sharing properties of the folder.

 

another share.

 

I have just changed the IP address

Although the IP address changed, your local

Close Microsoft Internet Explorer. Reconnect using the newly created

of my system, and now I cannot

host is still trying to communicate with the

IP address. Type: https://IPaddress:1279. It takes approximately 15

administer it through the NAS

system using the old IP address. It takes

minutes for the DNS server to recognize the new IP address.

Manager.

approximately 15 minutes for the IP address

 

 

to automatically update on most networks.

 

 

 

 

I can only see the first 100 items in

The NAS Manager will only display 100 items

To display the next 100 items, click the down-arrow icon at the top of

the NAS Manager Web user

per page.

the list.

interface.

 

 

 

 

 

In the NAS Manager, if I click OK

Clicking Cancel does not dynamically stop

If an operation has been performed in error, the system administrator

and then click Cancel, it doesn't

an update to the system after you click OK.

must change the setting back manually.

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Contents Dell PowerVault 745N NAS Systems Administrators Guide Software-RAID Recovery and Restoration Procedures Recovering and Restoring the SystemTroubleshooting Software-RAID NAS Systems Does the power LED show that the NAS system is turned on?Software-RAID NAS System Hard-Drive Failures Software-RAID NAS System Hard-Drive Recovery ProceduresSoftware-RAID NAS System Software Failures Replacing Software-RAID NAS System Hard DrivesRecovering From a Software-RAID Operating System Failure Hardware-RAID Recovery and Restoration ProceduresHardware-RAID NAS System Hard-Drive Failures Troubleshooting Hardware-RAID NAS SystemsHardware-RAID NAS System Hard-Drive Recovery Procedures Replacing Hardware-RAID NAS System Hard Drives Hardware-RAID NAS System Software FailuresReplacing One Hardware-RAID NAS System Hard Drive Replacing Two or More Hardware-RAID NAS System Hard DrivesRecreating a Hardware-RAID NAS System Data Volume Recovering From a Hardware-RAID Operating System FailureWhen the Array Properties Menu appears, select RAID Click Maintenance, and then click Remote DesktopTroubleshooting External Storage Configuration NAS Systems Are the LEDs for all hard drives in the NAS system lit? Recovering From an Operating System FailureExternal Storage NAS System Hard-Drive Recovery Procedures Recreating an External Storage NAS System Data Volume Reinstalling the Operating SystemReplacing External Storage Hard Drives RequirementsClick Begin Setup Reinstalling the Operating System on Your NAS SystemClick on Dell PowerVault USB Key Preparation Tool Preparing the USB KeySelect Configure→ Clear Configuration Click Maintenance Restoring System-State Data After ReinstallationClick Import File Click AdvancedClick Start Restore Restoring Initial System SetupTools and Techniques TroubleshootingGeneral Troubleshooting TroubleshootingIssue Possible Cause Resolution Sites Properties windowViewed in My Network Places NAS ManagerMacintosh and AppleTalk Server for NFSHardware-RAID NAS System Internal RAID Controller Card Adapter Binding in Advanced FeaturesConfiguring Your NAS System for the First Time Initial ConfigurationConfiguring Your System Using a Keyboard, Monitor, and Mouse Other Documents Other Documents You May NeedNAS Manager Determining a NAS Systems ConfigurationLogging Into the NAS Manager Default Administrator User Name and PasswordBasic Navigation Logging Into the NAS Manager on the NetworkClick Maintenance Click Language How to Find Online HelpChanging the NAS Manager Language Primary MenuDefault System Name Configuring Network PropertiesConfiguring the Network Address for the NAS System Naming the NAS SystemClick IP, and select Use the following IP settings Changing the Administrator PasswordClick Network and click Administrator Creating Local Users and GroupsAdding a Share Using SharesCreating a Local Group Click Properties Modifying Share PropertiesRemoving a Share Removing a Protocol From the Share Disk QuotasPublishing a Share in DFS Click Publish in DFSAdding Disk Quota Entries Enabling, Disabling, or Setting Disk Quotas on a VolumeModifying Quota Properties Click Set Quota EntriesDisabling Disk Quotas on a Volume Using LogsRemoving User Quota Entries Viewing Log Entry DetailsDownloading Log Files Modifying Log PropertiesViewing Downloaded Log Files File Download dialog window, select Save this file to diskClearing Log Files Managing Disks and VolumesShutting Down the NAS System Introduction to Shadow Copies Configuring Volume SettingsShadow Copies Scheduling Shadow Copies Using Shadow CopiesEditing a Shadow Copy Schedule Accessing Shadow CopiesDefragmenting a Volume Containing Shadow Copies Drive Configurations Disk and Volume ManagementManaging Your Disks and Volumes Software-RAID NAS System Drive ConfigurationSoftware RAID Default Hard-Drive Partitions Hardware-RAID NAS System Drive ConfigurationFront-Panel RAID Volume LED Codes Hardware RAID Default Hard-Drive PartitionsFront Panel Hard-Drive LED Codes External Storage NAS System Drive ConfigurationHard Drive Condition LED Status Indicator Pattern Launching Array Manager From the NAS Manager Using Array Manager to Manage Disk ArraysArray Manager Console Managing Disk ArraysReconfiguring a Virtual Disk Reconfiguring and Managing Virtual DisksClick Reconfigure Creating Virtual DisksUsing Check Consistency Using Change PolicyProperties Click Check ConsistencyDisk Commands Unassign Global Hot Spare Assign Global Hot SparePrepare to Remove Click Assign Global Hot SpareGeneral Controller Commands Enclosure Management Enclosure Commands Managing Volumes Using Disk ManagementDisk Management Monitoring Disk ReliabilityInitializing a Disk Accessing the Disk Management ToolUpgrading a Basic Disk to a Dynamic Disk Reactivating Dynamic DisksChecking Partition or Volume Properties Volume OverviewFormatting a Partition or Volume Merging Foreign DisksWorking With Dynamic Volumes Deleting a Partition or VolumeCreating a Dynamic Volume Extending a Dynamic Simple or Spanned VolumeOn Disk Device Properties, click the Policies tab Systems Management Dell OpenManage Server AdministratorIntegrated Features Additional Information About Server Administrator Using Remote Access ControllersAccessing Server Administrator Reinstalling the RAC Software Accessing a RAC From the NAS ManagerAdditional Information About RACs Click Remote ConnectConfiguring Snmp Properties Alert Log Messages From Server AdministratorConfiguring Snmp Community Properties Configuring Snmp Agent PropertiesBack to Contents Backing Up System-State Data System-State BackupBacking Up the System Windows Backup and Restore Tools Backing Up Data VolumesThird-Party Backup Software Using Third-Party Backup Software for Network BackupsYosemite TapeWare Veritas Backup ExecClick Update Driver Page Server for Network File System NFS Configuring Systems in a Heterogeneous EnvironmentNFS Write Cache User Name MappingSimple Maps Configuring User and Group MappingsClick Sharing Protocols Click User and Group MappingsExplicit User Maps Managing NFS Share AccessClick Shares, and click Sharing Protocols Click Client GroupsFilename Character Translation Basic ScenariosWorkgroup DomainDisabling the AppleTalk Protocol Services for MacintoshEnabling the AppleTalk Protocol Microsoft UAM Volume Configuring the AppleTalk ProtocolAdapter Bindings AppleTalk Protocol Adapter BindingInstalling User Authentication Restarting Workstation ServicesSharing Netware Volumes Services for the Novell NetWare Operating SystemConfiguring the NWLink IPX/SPX Compatible Protocol Viewing Netware System PropertiesClose the Network and Dial-Up Connections window Microsoft Directory Synchronization ServicesConfiguring the IPX Protocol Windows Server 2003 Msdss Domain Controller Outline of the Msdss Deployment ProcedureSmall Environment Click MigrationOn the Migrate tab, click Migrate Medium-Sized or Large Environment Page Installing Multilanguage User Interface MUI Support Advanced FeaturesUsing the NAS Utilities Control Panel, double-clickRegional and Language Options Network Adapter TeamingApplying the MUI Language Adapter Fault Tolerance Switch Fault ToleranceAdaptive Load Balancing Receive Load BalancingRemoving an Intel PROSet II Adapter From a Network Team Removing Intel PROSet II Network TeamsAuthentication Changing the Intel PROSet II Network Team ModeAdministration Telnet ServerUsing Remote Desktop to Delete FTP Shares Using Secure Sockets LayerUsing Remote Desktop to Enable FTP Write Privileges Using a Custom Certificate PowerVault 745N CertificateIntroduction to SSL Certificates Server CertificatesCreating a Standalone DFS Root Using DFSAdministration Properties window, click Directory Security Creating Shares in DFS Creating a Domain-Integrated DFS RootBack to Contents Standard Security Recommendations Security RecommendationsMaximum Security Recommendations Additional Security RecommendationsOn the Shares page, click Sharing Protocols Click Security Click Disable Web Sharing
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