APC AP88XX, AP8886, AP8861 manual Troubleshooting, Rack PDU Access Problems, Problem Solution

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Troubleshooting

Rack PDU Access Problems

For problems that persist or are not described here, see the back cover of this manual.

Problem

Solution

 

 

Unable to ping the Rack PDU

If the Rack PDU’s Status LED is green, try to ping another node on the same

 

network segment as the Rack PDU. If that fails, it is not a problem with the Rack

 

PDU. If the Status LED is not green, or if the ping test succeeds, perform the

 

following checks:

 

• Verify all network connections.

 

• Verify the IP addresses of the Rack PDU and the NMS.

 

• If the NMS is on a different physical network (or subnetwork) from the Rack

 

PDU, verify the IP address of the default gateway (or router).

 

• Verify the number of subnet bits for the Rack PDU’s subnet mask.

 

 

Cannot allocate the

Before you can use a terminal program to configure the Rack PDU, you must shut

communications port through a

down any application, service, or program using the communications port.

terminal program

 

 

 

Cannot access the command line

Make sure that you did not change the baud rate. Try 2400, 9600, 19200, or 38400.

interface through a serial

 

connection

 

 

 

Cannot access the command line

• Make sure you are using the correct access method, Telnet or Secure SHell (SSH).

interface remotely

An Administrator can enable these access methods. By default, Telnet is enabled.

 

Enabling SSH automatically disables Telnet.

 

• For SSH, the Rack PDU may be creating a host key. The Rack PDU can take up to

 

one minute to create the host key, and SSH is inaccessible for that time.

 

 

Cannot access the Web interface

• Verify that HTTP or HTTPS access is enabled.

 

• Make sure you are specifying the correct URL — one that is consistent with the

 

security system used by the Rack PDU. SSL requires https, not http, at the

 

beginning of the URL.

 

• Verify that you can ping the Rack PDU.

 

• Verify that you are using a Web browser supported for the Rack PDU. See

 

“Supported Web Browsers” on page 40.

 

• If the Rack PDU has just restarted and SSL security is being set up, the Rack PDU

 

may be generating a server certificate. The Rack PDU can take up to one minute to

 

create this certificate, and the SSL server is not available during that time.

 

 

Cannot communicate using

• If you are having communications problems with Network Port Sharing, check

Network Port Sharing

that the total length of network cable between up to four units is not more than 10

 

meters.

 

• If you are having communications problems with Network Port Sharing, check

 

that a terminator is installed at both ends of up to four units that can be grouped

 

together.

 

• If you are using Network Port Sharing and do not see one or more of the units in

 

the group, check that all units in the group are using the same firmware revision.

 

You can download appropriate firmware revisions from the APC website.

 

 

Metered Rack PDU User Guide

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Contents User Guide Contents Log on to the Command Line Interface Web Interface Logs Administration Notification Device IP Configuration Wizard Troubleshooting Product Features IntroductionAccess Priorities for Logging on Types of User AccountsWatchdog Features Network Port SharingGetting Started Establish Network Settings TCP/IP configuration methodsDhcp and Bootp configuration INI file utilityOption 43 = 01 04 31 41 50 Command Line Interface Recovering from a Lost Password Rack PDU Front Panel FunctionFunction Display Tree Example Display Tree Example Load indicator LED Network Status LEDCondition Description 10/100 LEDCommand Line Interface About the Command Line InterfaceLog on to the Command Line Interface Remote access to the command line interfaceLocal access to the command line interface About the Main ScreenUsing the Command Line Interface IPv4 IPv6 Description OnlyCommand Syntax DescriptionCommand Response Codes Code MessageNetwork Management Card Command Descriptions AlarmcountAbout Option Arguments DescriptionOption Argument Description BootClrrst Console Date DeleteArgument Description DirDns EventlogExit FormatOption Argument Definition HelpNetstat NtpPing PortSpeedPrompt QuitReboot RadiusSnmp, snmpv3 ResetToDefSystem Tcpip Tcpip6User WebXferINI XferStatusDevice Command Descriptions Network Port Sharing CommandsBkLowLoad BkNearOverBkReading BkOverLoadDevLowLoad DevNearOver DevOverLoadDevReading Argument DefinitionHumMin HumLowHumReading PhNearOver PhLowLoadPhOverLoad PhReading ProdInfo SensorNameTempMax TempHighTempReading Whoami Supported Web Browsers Web InterfaceLogging On to the Web Interface Error Message Browser Cause of the Error URL address formatsWeb Interface Features Symbol DescriptionTabs Device status iconsOther Web interface features Quick LinksGroup Control using Network Port Sharing Network Port Sharing on the Web InterfaceMetered Rack PDU User Guide About the Home Tab Alarm Status viewOverview view Configuring Load Thresholds Device ManagementAbout the Device Manager Tab Viewing the Load Status and Peak LoadConfigure the Name and Location of the Rack PDU Resetting Peak Load and kWhConfigure Temperature and Humidity Sensors EnvironmentUse the Event and Data Logs LogsEvent log Example event log Rack PDU 4 Device low load Data log Path Logs Data optionsParameter Description How to use FTP or SCP to retrieve log files Scp username@hostnameoripaddressdata.txt ./data.txtAdministration Security Setting user accessAuthentication Local UsersRadius Setting Definition RadiusConfigure the Radius Server Summary of the configuration procedureConfiguring a Radius server on Unix with shadow passwords Supported Radius serversInactivity Timeout Administration Network Features TCP/IP and Communication SettingsTCP/IP settings Setting DescriptionDhcp response options APC Cookie. Tag 1, Len 4, Data 1APCPort Speed Ping ResponseDNS Query Type Selected Query Question to UseOption Description WebStatus Console Telnet 152.214.12.1145000 telnet 152.214.12.114Snmp SNMPv1 SNMPv3 FTP Server Administration Notification Configuring event actionsEvent Actions Types of notificationMetered Rack PDU User Guide Active, Automatic, Direct Notification Mail notificationSend a test message to a configured recipient Snmp traps Snmp Trap TestSetting Definition Remote Monitoring ServiceSyslog Informational is mapped to Info Administration General Options IdentificationSet the Date and Time ModeUse an .ini File Daylight savingEvent Log and Temperature Units Reset the Rack PDUChange the default temperature scale Color-code event log textConfigure Links About the Rack PDUCapabilities, Requirements, and Installation Device IP Configuration WizardUse the Wizard Select Remotely over the network, and click Next Configure or reconfigure the TCP/IP settings locallySelect Locally through the serial port, and click Next How to Export Configuration Settings Summary of the procedureContents of the .ini file Retrieving and Exporting the .ini FileDetailed procedures Ftp open ipaddress Upload Event and Error Messages Event and its error messagesMessages in config.ini Errors generated by overridden valuesHow to Upgrade Firmware File TransfersFirmware File Transfer Methods Benefits of upgrading firmwareUsing the Firmware Upgrade Utility Use FTP or SCP to upgrade one Rack PDUUse Xmodem to upgrade one Rack PDU Using the Firmware Upgrade Utility for multiple upgrades How to upgrade multiple Rack PDUsUsing a USB flash drive to upgrade one Rack PDU Firmware Module Binary File Verifying Upgrades and Updates Verify the version numbers of installed firmwareVerify the success or failure of the transfer Last Transfer Result codesRack PDU Access Problems TroubleshootingProblem Solution Appendix a List of Supported Commands Network Management Card Command DescriptionsSets manual IPv6 address Device Command Descriptions APC Worldwide Customer Support 990-3429D-001 10/2012

AP8886, AP88XX, AP8861 specifications

The APC AP8861, part of the AP88XX series, is a highly versatile and advanced power distribution unit (PDU) designed to meet the growing demands of data centers and IT environments. This series encompasses state-of-the-art technologies and features designed to enhance both operational efficiency and reliability.

The AP8861 model is particularly recognized for its modular design, allowing for easy scaling and expansion as data center needs evolve. With a variety of outlet configurations, it can accommodate numerous devices while optimizing power management. The device supports both standard and high-density power distribution, making it suitable for diverse environments, from small server rooms to large-scale data centers.

One of the hallmark features of the AP8861 is its built-in network management capabilities. It allows for real-time monitoring of power consumption, ensuring optimal load balancing and helping prevent overload situations. The device incorporates environmental monitoring through temperature and humidity sensors, enabling administrators to proactively manage operating conditions and mitigate risks to sensitive equipment.

The AP88XX series features advanced Surge Protection, which guards against electrical surges that can damage connected equipment. This is a critical consideration in data centers where the integrity of sensitive electronics is paramount. Additionally, the series supports remote management, allowing IT personnel to monitor and control power distribution from anywhere in the world. This function enhances operational flexibility and facilitates rapid responses to power-related issues.

Another significant characteristic of the AP8861 is its compatibility with APC's software solutions. Integrating seamlessly with IT management platforms enables deeper insights and analytics, leading to informed decision-making regarding power usage and equipment reliability.

The device boasts a high-efficiency design, contributing to reducing overall energy costs. The capability to customize alarm settings for power events and environmental factors further enhances proactive management of the data center environment.

In summary, the APC AP8861 and the entire AP88XX series are engineered for robust performance, enhanced control, and adaptability in power distribution management. Packed with advanced features, this series offers solutions that help businesses optimize their data centers while ensuring maximum uptime and equipment protection, thereby supporting the ever-increasing demands placed on modern IT infrastructures.
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